Skilled in effectively investigating and resolving critical customer issues.
International University of Moscow
Sep 2009 – Jun 2013
Feb 2020 – Present Time
App in the Air, Product Specialist
Apr 2019–Present time
Investigate and troubleshoot technical issues, bugs.
Communicating and coordinating with developers as necessary.
Blueprint Technologies/Valve, Customer Support Agent
Feb 2017–Jan 2019
Resolve customer accounts issues (security, privacy, and recovery).
Member Resource Center, Bilingual Representative
Jun 2016–Jan 2017
Schedule clients for training, give information on Health Benefits and Union dues.