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Desktop Support Information Security

Bergenfield, NJ
May 18, 2020

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Abdul R Farouk

*** ********** *** 862-***-****

Dumont NJ, 07628


Innovative and self-motivated NJIT graduate of Science in Engineering Technology with a Medical Informatics option. I have a 3.67 GPA and experience in Cybersecurity, Network Engineering, Information Security, and Desktop Support Engineering. Seeking a position in the field of IT Security where I can contribute to company’s operation.


M.S. in Information Technology Administration & Security May. 2020

New Jersey Institute of Technology (NJIT), Newark, NJ GPA 3.67

Bachelor of Science in Engineering Technology Dec. 2018

New Jersey Institute of Technology (NJIT), Newark, NJ GPA 3.68


KNOWLEDGE IN: HTML5, CSS3, SQL, PYTHON, Database Administration, System Administration, Networking Administration, Network Services Administration, System Troubleshooting, cabling, PowerShell, LAN/WAN support. Information Security best practices. VPN and VoIP, AV setup/troubleshooting. Experience troubleshooting both software and hardware of OS X, and to a lesser extent Windows machines. Familiarity with video conferencing like Zoom, and WebEx. Organized and detail oriented. Extensive technical support experience. Data Loss Prevention systems (DLP). Servers and workstations.


Department of Homeland Security & Preparedness, Ewing, NJ June 2019 – August 2019

Cyber Security Analyst Intern

Protected agency by employing a range of technologies and processes to prevent, detect and manage cyber threats.

Support and administer the implementation of security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information.

Produce vulnerability reports for various stakeholder groups and Monitor vulnerability and intel alerts.

Used enterprise scanning products such as Nexpose, Nexus, and AppScan for vulnerability detection.

Utilized Crowdstrike for traffic monitoring, threat hunting, and cyberattack response services.

Assisted in reviewing vulnerability reports, app scan findings, IDS/IPS logs, and log monitoring applications to identify and prioritize findings and escalate unusual activity.

Hospital for Special Surgery, New York, NY May 2018 – August 2018

Intern Network Engineering

Configured and installed various network devices and services (e.g. routers, switches, firewalls, load Balancers, VPN)

Liaised with vendors and other IT personnel for problem resolution.

Monitor systems for unusual and suspicious activity across a wide range of products, using Data Leakage Prevention (DLP)

Performed network maintenance and system upgrades including service packs, patches, and security configurations.

Set up a virtual chassis by installing fiber module and set up a doc cable between switches.

Selected and implement security tools, policies, and procedures in conjunction with the company’s security team.

Troubleshot wired and wireless networks and protocols such as TCP/UDP, DHCP, and DNS.

Department of Motor Vehicle Commission, Paterson, NJ March 2017- October 2017 Technician Trainee – Part-Time

Conducted information searches in manual and electronic file systems to provide accurate responses to inquiries.

Examined documents presented by applicants to determine their authenticity and validity in accordance with New Jersey laws or division rules, regulations, and policies as a preliminary step in obtaining a New Jersey driver license.

Screened visitors, reviewed, and checked their applications, forms, and other documents for corrections, completeness,

and accuracy and provided required forms or referred to other employees.

Bergen Community College, Paramus, NJ December 2011 – July 2017

Administrator of Student Technology Consultants (Desktop Support Associate)

Provided level 1 & level 2 IT support, wrote concise and informative tickets.

Assembled and installs PC hardware, investigates and resolves routing hardware and communications problems.

Provided PC maintenance including system upgrades, modifications, imaging, troubleshooting, and apply patches.

Solved account issues, hardware and software issues related to desktop, laptops, printers, and peripherals.

Utilized Windows Server, VMware ESXi, systems on a variety of hardware platforms.

Participated on the technical specialist and network technician teams cabling and deploying new computers and devices.

Assisted staff with the installation, configuration, and usability of desktop computers, peripheral equipment and software.

Assisted in evaluating end user needs and recommends appropriate equipment and software configurations.

Knowledge of principles of data communications including Ethernet, modem, VPN setup and installation and problem determination resolution.

Configure, troubleshoot, and maintain VMware clusters following VMware.


National Society of Black Engineers 2018- Present Vice President of African Club -Bergen Community College 2014-2015

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