Minneapolis, MN 55408
A challenging position in the Transportation / Package Delivery industry allowing opportunity for growth
November/1998 – May/2020 Epicor Software Minneapolis, MN Software Support Analyst
Performed telephone support for Epicor software products, started and excelled with Financial applications General Ledger, Accounts Payable, Accounts Receivable, Payroll, Order Management, Purchase Management.
Then promoted to support Production and Supply Chain applications; Job Management, Scheduling, ABOM / Advanced Bills of Materials, Routings, Cost Rollups, Product Configurator, Process MRP, Data Collection, Field Service, Quality Assurance, Inventory, Shipping/Receiving, and System Management functions.
Assisted users, engineers, accountants, managers, by successfully troubleshooting software issues and resolving problems in all these applications.
Instrumental with helping software users complete their jobs more effectively and efficiently with resolutions provided for these issues.
Performed extensive software tests for problems/bugs and submitted required documentation to the Epicor Programming staff which led to fixes incorporated into the code that significantly increased performance and functionality.
Enhanced software knowledge of coworkers and users by creating documentation in a shared knowledgebase that was accessed for research and resolution.
Instrumental in retention of key customers by handling escalated more complex issues that required immediate attention.
University of Minnesota, Duluth (UMD) Duluth, MN B.A. in Accounting