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Manager Customer Care

May 17, 2020

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Herbert J Meeks

**** ******** **, ******** ** ***84 • Cell :832-***-****

To whom it may concern:

Hello ladies and gentlemen let me introduce you to a dynamic professional, who just so happens to have a profound sense of humor and your vital prerequisite: a passion for safety, people, work and life.

Throughout my career, working predominantly within the airline industry, I have demonstrated an exceptional record of accomplishment, continuously setting lofty standards for myself and staff and achieving outstanding results.

My attached resume will emphasize the numerous achievements and expound upon my proven record to excellence within the aviation sector; my proactive approach to set the benchmark high and recruitment procedures; and my outstanding leadership, communication and interpersonal expertise. I submit the following highlights for your perusal:

Spearheaded the high-volume relocation of two legacy carriers in United and Delta Airlines from an old and outdated terminal building into a new multi-million-dollar airport terminal building.

Directed and motivated more than 60 team members, consistently employing dynamic leadership and team-building skills in combination with excellent coaching and training expertise. Put together a recognition and communication plan to allow for better monthly moral and input from the team.

Achieved minimal customer disruption and maximum level of efficiency in servicing our high value customers; coming up with new and improved service opportunities to show our base high much we care.

Directed the recruitment, set up the training, saw through completion the financial controls transfer and the successful startup of 3 new United Stations in one year.

Guided the Minot Team to 3 wins of the United Three Keys Award in one year, the only station in the UAX system to accomplish such a feat.

Great educational qualifications and accreditations, including Diversity Training for the workplace; Completion of 4 Levels of continued management education on Counseling, Coaching, Employee Development and Team Building; selected as Regional Leader for Leadership Development of young talent.

What I can’t totally express is my genuine love of people-my love of drawing out the very best that is within and motivating individuals to achieve results beyond their personal expectations.

I am proud to say that during my 11 years in the aviation industry, I have seen individuals, without exception, work harder than they have ever worked before and rise to levels above those to which they would normally aspire. Be the Brand!


Herbert Meeks

Herbert Meeks 2627 Rosemary Ct.

Pearland, TX 77584


Objective Seeking a career oriented position where I can utilize my training skills and experience to become

An integral part of a team operationally and assist in increasing profitability, and enhance growth.

11/17/2016-present: Ramp Agent/Trainer Southwest Airlines Houston, TX

Southwest Airlines, Houston TX

-Followed and implemented all Safety, DOT, FAA, and TSA Regulations

-Ensure all personnel are properly trained and new hires are mentored through the mentor program.

-Ensure aircraft safety is followed at all times

-Plan aircraft load to keep correct balance during flight safety

-Perform proper aircraft pushback of aircraft out of the gates

-Ensure unloading is conducted according to procedures

-Plan manpower per gate according to the priority of departures

2013 – 7/2016: Station Manager United and Delta Airlines Minot, ND

Delta Global Services, Minot ND

-Investigated and wrote reports on all operational concerns and performance issues.

-Briefed all Safety related items to maintain a safe, secure and compliant operation.

-Training Coordinator for all station training ensure quarterly goals are met.

-Controls yearly operational P&L for the station and supply procurement including tracking payroll and manpower budget.

-Follow and implement all Safety, DOT, FAA, and TSA regulations

-Ensure all personnel are properly trained and new hires are mentored through the mentor program; Development and implement station controls and training.

-Manages all aspects of the Delta and United operation in Minot ND; weight and balance, unloading, loading, audits and inspections by FAA, Internal audit and DOT and TSA regulations.

-Interface with all vendors on purchases and invoices.

-Manages a crew of 50 employees who oversee the daily success of the station.

-Mentor and train new station managers; Coordinated training for 3 successful startups.

-Responsible for monthly financial and performance goals.

-Manages customer care given to all customers traveling in and out of Minot International Airport.

12/2008 – 5/2013: Station Manager United Express / US Airways (Below Wing)

Delta Global Services, Houston, TX

-Perform monthly physical inventory of all accountable ticket stock.

-Ramp Liaison with Continental on all issues concerning the ramp

-Performs station control checks on all auditable files and ticket counter finances.

-Responsible for the general day to day below and above wing operation.

-Implement any schedule changes, swaps, and vacation request and relief schedules.

-Prepare staffing models for new business.

-Supervise the daily operation of 70 to 84 flights.

-Performs counseling and disciplinary action

-Interact with upper level management to pinpoint areas for improvement and goals.

Employment 12/2005 – 5/2008: Station Manager (HOU/Houston Hobby/YYZ/Toronto, Canada)

Experience Delta Global Services, Houston, TX/Toronto, Canada

-Manages Delta Airlines Ground Operations at Houston Hobby Airport, ensuring all aircraft are handled safely, loaded efficiently and correctly, and dispatched on-time.

-Investigate and write reports on all operational concerns and performance issues.

-Controls yearly operational budget for the station.

-Follow and implement all Safety, DOT, FAA, and TSA regulations

-Ensure all personnel are properly trained and new hires are mentored through the mentor program.

-Process all DAL Global Services payroll weekly and all other administrative activities for Houston operation.

-Manage the Houston Hobby Delta Airlines Cargo facility, ensuring proper handling of all cash transactions, inspections, transport, and proper security procedures are followed.

-Ensure all personnel are familiar with new security procedures and are following proper protocol.

-Responsible for the safe operation of the cargo facility and training of all personnel.

-Perform regular audits that include financial and performance.

-Investigate all cargo claims involving missing handling of freight or improper acceptance.

-Manages Delta Airline’s Houston Hobby ramp and ground service equipment, overseeing its maintenance and purchasing of parts, ensuring all are safe and operational.

05/2005 – 12/2005: Ramp Supervisor (IAH/Houston)

Delta Global Services, Houston TX

-Followed and implemented all Safety, DOT, FAA, and TSA regulations

-Ensure all personnel are properly trained and new hires are mentored through the mentor program.

-Investigate and write reports on all operational concerns and performance issues.

-Instrumental in the start-up of the IAH Colgan contract coordinating all training.

-Ensured on time departures of all aircraft.

-Managed the ramp in accordance with all rules, regulations and guidelines set forth by OSHA, DOT, FAA and airport safety.

Administrator/Special Ops Logistics U.S Military

United States Navy, Norfolk, VA

-Controlled the Operations budget for the administrative department.

-Increased administrative operational efficiency by creating a job manual, listing job functions for each position

-Part of Search and Rescue Team

-Member of ship’s Self Defense Force

-Coordinator for flight ops training; delivering proper protocol to helicopter pilots taking off and landing onboard the ship’s flight deck while underway.

-Controlled all flight deck operations during high stress and winter weather Ops.

-Handled all incoming sensitive material from confidential to top secret.

Education B.S. in Interdisciplinary Studies with a minor in Theatre

University of Houston-Downtown, Houston, TX

Completed multiple advanced manager leadership courses with Delta Global Services

Honors Awarded 4 Stokes Drama Scholarships

Awarded 2 Rockwell Drama Scholarships

Joint Service Achievement Award (U.S. Navy)

Awarded Self Defense Service Medal (U.S. Navy)

Good Conduct Award (2) (U.S. Navy)

United Three Keys Award Winner (3 Times in 1 Year)

Letter of Appreciation from City of Minot, ND for helping orchestrate the move of two major

airline carriers from an old airport terminal to a new multi-million-dollar airport terminal

Received a Letter of Appreciation from Houston City Councilman Gabriel

Vasquez for Community Theatre involvement (“Let’s Talk about Sex)

Skills and Abilities

-Team oriented; Ability to work with no supervision; Extensive Leadership Experience

-Excellent communication skills; Project management experience; Great people skills.

References Bobbie Simon United Airlines Regional Manager

Ann Thorvik Project Manager Chrysalis Aviation Solutions

Sharon Heley Delta Airlines Regional Manager

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