Food Manager

Micheline Norah Beta

Villa ** **b street Iran Shabia, Dubai, United Arab Emirates

Contact Cell: +971-**-***-****

Email: ***************@*****.***

PERSONAL SUMMARY

I am a hospitable, presentable and hardworking team player who possesses a high standard of personal appearance and hygiene. I always make sure that every guest is served to the highest possible standards, by having an outgoing, polite and professional attitude towards all patrons. I constantly work hard to ensure that guest expectations are met and that their time being served is a memorable experience.

Keen to find a challenging position within a reputed company, where I will be able to continue to increase my work experience & develop my abilities.

PERSONAL SKILLS

Excellent communication, analytical and interpersonal skills

Able to take and punch orders quickly and accurately

Very good in upselling and cross selling menu items.

Good team player, flexible and can work under pressure

Quick learner; can easily be trained and work with minimal supervision

A level one certificate of Dubai food and hygiene and safety.

Familiar with the preparation of a wide range of food, mock tails and coffee.

PROFESSIONAL EXPERIENCE

United Arab Emirates (Dubai)

Company Shawarma Grill House

Period July 2018 till date

Position Waitress

Duties:

Greeting and seat guests according to their preferences

Presenting the menu to the guests and give answers about the menu items and make recommendations upon request

Taking customers’ orders and repeat the order to ensure accuracy

Following up with the kitchen staff to ensure that the order is prepared on time

Checking the prepared order for accuracy and portion size prior to serving

Serving food and drinks and inquire if customers would like anything with it

Interacting with the guests to ensure there is positive service and feedback

United Arab Emirates (Dubai)

Company Levee Restaurant

Period November 2017 – May 2018

Position Waitress

Duties: -

Greeted and set guest according to their preference and gave them the menu.

Took beverage and food orders

Constantly checked up on guest clearing empty dishes and refilled empty water glasses

Interacted with customers to ensure positive service and feedback

Reported issues during shift to the Supervisor or Restaurant Manager

Took restaurant reservations in the absence of the Hostess

Presented bills and processed payments

Company Spur Restaurant (South Africa)

Period July 2016 – July 2017

Position Food Runner/ Waitress

Duties

Double checked meals placed on the pass against customer tickets for better accuracy

Responsible for running food to more than 25 tables in the restaurant

Delivered food quickly to the correct tables in order to keep customers happy

Assisted customers in various ways, including bringing complimentary foods, refilling drinks and removing empty dishes from the table

Following up with the kitchen on delayed orders

Assisted customers with pastry products information which where freshly baked everyday

Company Fusion Boutique Hotel (South Africa)

Period January 2014 – January 2016

Position Waitress

Duties:

Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.

Communicated with customers to resolve complaints or ensure satisfaction.

Picked orders from the kitchen and deliver to the customers

Asked customers to fill in comment cards

Welcomed customers as they arrive and ask for seating preferences

Took customer orders.

Set customers and offered welcome drinks and menu

ACADEMIC QUALIFICATION

Diploma in Hospitality Management

PERSONAL DETAILS

Language: Fluent in English

Nationality: Zimbabwean

Marital status: Single

REFERENCE

UPON REQUEST.

Contact this candidate