IT Specialist

Chenelle-Alana Bruce

Hyattsville, MD • 617-***-**** • *********@*****.*** • LinkedIn Profile

Qualifications Profile

Highly accomplished professional experienced with leading teams, planning daily operations; poised to excel in an IT/Technical role. Exceptionally organized with demonstrated ability to provide computer and help desk support in a team environment.

Operations Support: Readily able to transition from one critical task to another to address urgent/emerging needs. Adept with spearheading cross-functional teams for delivering education and IT support across diverse domains.

Team Leadership: Motivated leader accustomed to overseeing workflow within educational and non-profit organization environments. Proven success implementing IT processes and training programs to maximize user potential.

Effective Communication: Demonstrated strengths in relationship development, active listening, composition, and presentation. Proven expertise in mentoring/coaching students and staff. Provided hands-on training to enhance knowledge and long-term IT performance.

Additional Strengths: Technology savvy; proficient in Microsoft Office Suite, Windows, and Mac operating systems. Ability to rapidly learn, comprehend, and apply new software. Skilled in providing basic troubleshooting and support for network systems.

Core Technologies

Systems:

Windows 7/8.1/10, Linux, Mac OS X, Microsoft Exchange

Software:

Microsoft Office Suite, Adobe Photoshop

Languages:

C++, JavaScript, Python, HTML

Education and Credentials

Master of Teaching in Special Education, American University, Washington, DC

Bachelor of Arts in Computer Science, Manhattan College, Manhattan, NY

Certifications

Web Programming with Python and JavaScript – pending

CompTIA A+ Certification – pending

Experience Highlights

St. John’s College High School, Washington, DC

Algebra & Geometry Instructor, 8/2005-Present

Related Skills: End User Support & Training, Project Management, System Administration, Software Installation, Technical Troubleshooting, System Upgrades & Optimization

Partner with IT department to configure and deploy new iOS equipment including tablets for students/faculty. Train students and facility in computer systems and processes. Maintain detailed and up-to-date licenses and hardware/software inventory. Perform hardware/software installs and upgrades. Provide support for all software products including MS Office 365. Provide onsite IT support to troubleshoot PowerPoint and system issues for 15 students/faculty members, while ensuring minimal downtime in day-to-day activities. Create user accounts and managed access control of desktop and network applications.

Key Contribution:

Received Veteran Teacher of the Year Award in 2018.

Additional Experience

Loaves and Fishes, Washington, DC

Webmaster and Volunteer Coordinator

Related Skills: Web Design & Support, Database Management

Collaborated with developers, programmers, and technicians to ensure website technical functionality matched needs of administration. Provided mentoring and training to staff on volunteer database system usage/changes. Managed and updated landing page/website content using WordPress. Edited video footage for promotional use. Created and updated social media platforms with event photos and marketing material related to upcoming volunteer activities.

Key Contribution:

Streamlined volunteer process by automating data collection of sign-up information, ensuring adequate coverage/staffing levels for internal and community-based events.

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