Anjum Nafees

Email: addabl@r.postjobfree.com, Cell: 1-416-***-****

Objective:

Highly Skilled and qualified IT professional with 10+ years of experience in the field of Information Technology specializing in Microsoft Windows Server Administration, Active Directory Implementation, Management, Performance Analysis and System Management of Microsoft Infrastructure Services.

Highlight of Experience

IT professional with 10+ years of experience in the Industry

Holds an Active Government of Canada Secret Level II (L2) & Reliability Status Clearance

3+ years of experience in Implementing and Supporting CyberArk V9.3, V9.6, V10.9 and 10.10

Hands on Experience in implementing and installing CyberArk and its components

Experience in CyberArk support and administration.

Strong knowledge of hardware, software, and operating systems for Intel based servers, workstations, associated peripherals

Install, Configure and Administer Active Directory Administration of Windows Servers 2003/2008/2012/ 2012R2 and 2016

Providing both Technical and Administrative support for critical components including Servers, Storage, Network and application to ensure maximum uptime

Experienced in working and managing large enterprise environment having 30,000+ servers and 60000+ users across the globe.

Deployment & migration of Windows XP, Win 7and Win 10

Performed Root Cause Analysis (RCA) for infrastructure, network and server issues

Experienced with Microsoft infrastructure services, i.e. AD, DHCP, DNS, WDS, and WSUS etc.

Highly professional and organized person

Ability to prioritize and multitask

Persistent in identifying, troubleshooting and resolving problems

Quick learner with capability to accept challenges

Team player with excellent communication and leadership skills with a positive attitude

Ability to stay focused in stressful situations, pressure and under tight deadlines

Always Followed proper change management processes and practices

Ability to describe technical information in easy-to-understand terms

Proven track record of resolving issues associated with system configuration management, resource sharing and networking concepts.

Well versed in Implementing, Managing and Maintaining Microsoft Windows Server Network Infrastructure including DFS, WINS, DNS, DHCP, IIS and IP-Addressing

Excellent communicational and interpersonal skills, always courteous and professional

Followed the ITIL framework of best practices in all daily tasks

Professional Certifications

MCP – Microsoft Certifies Professional

Microsoft Azure Administrator - Certified

Microsoft Azure Fundamentals - Certified

CyberArk Trustee –Certified

VCP 6.5 – Data center Virtualization

VCP 6.0 – Data Center Virtualization

VCP 5.1 – VMware Certified Professional

CyberArk Defender & Sentry – In progress

SCCM 2012 - Microsoft System Center Configuration Manager certification

Windows Server 2012 - Designing & Implementing Infrastructure

MCSE 2012 - Microsoft Certified Solutions Expert Server Infrastructure 2012

MCSA 2012 – Microsoft Certified Solutions Associate Windows Server 2012

MCSA 2008 – Microsoft Certified Solution Associate

CCA - Citrix Certifies Administrator - XenApp 6

Exchange Server 2007

MCTS - Microsoft Certified Technology Specialist Hyper V and System Center

Professional Experience

System Administrator Allianz Global Assistance – Kitchener

July 2019 – April 2020

Built, Maintained and Implemented enterprise class hardware (Server, storage, network) VMWare, Microsoft infrastructure and Microsoft applications

Provided On-Call support to resolve systems issues that arises

Monitored and reported system performance in regards to established Service Level Agreements & reported activities and problems to management to resolve them efficiently

Utilized vROps and VMware Skyline to ensure everything is running as per company’s standard

Administered and maintained Cisco UCS Chassis to ensure all Hosts are working flawlessly

Worked closely with IT Security team to scan and patch environment as needed to avoid any unwanted vulnerabilities and risks to the organization.

Applied monthly patches and hot fixes using WSUS Patch manager and manual patching

Administered and maintained WhatsUP Gold to monitor internal networks.

Managed Uptrends Monitoring tool to monitor external network connectivity

Built maintained and patched ESXI Hosts

Worked closely with Citrix administrators maintaining and supporting Citrix VDI’s

Knowledge of VDI environment and troubleshooting using Citrix Director.

Worked directly with vendors on new and existing cases to resolve as quickly as possible and minimize business impact.

System Administrator Sun Life Financial Services – Waterloo

Jan 2019 – July 2019

Assisted in Account Onboarding process to CyberArk both individually and in bulk.

Administered Access management via CyberArk platform

Troubleshoot server related issue for Vault and PVWA

Assisted CyberArk Professional Services personnel in installation and configuration of the EPV components i.e. Central Policy Manager, Password Vault Web Access and PrivateArk Web Client Interface

Performed CyberArk component installation of CPM, PSM and PVWA in Test and Dev environment

Created comprehensive detailed documentation to assist users in how to onboard account to vault

Worked within change management policies to ensure minimum outage and downtime

Performed daily check on servers, analyzed and monitored reports and alerts

Build, maintain and decommission servers of all platform

Administered and managed Active Directory forest by creating Users, Groups and OU’s

Providing day to day support on VMWare and Microsoft infrastructure, Microsoft applications and web services

Worked with Linux/Unix team to build, support and decommission Red Hat Enterprise Linux servers

Identify, remediate and apply patches as required to bring servers into compliance

Senior System Analyst Bruce Power – Tiverton On

Feb 2018 – Jan 2019

Worked directly with Infrastructure and Platform team to provide day to day support on VMWare and Microsoft infrastructure

Installed and maintained applications to ensure flawless operation

Worked as a Lead on IT Security project for Application Whitelisting, meeting all deadlines and delivering as per projects expectation.

Worked closely with IT Security team to ensure no vulnerabilities or threats to the organization

Conduct security configuration validation and analysis of all servers

Build and maintained servers of all platform such as Windows 2008/2012/ 2012R2 & 2016

Worked with client to lockdown and Whitelist 2003 Servers to ensure maximum security against any malicious software or cyber-attacks.

Provide support to troubleshoot and resolving issues of all severity levels

Build and maintain both Physical and Virtual server environment

Worked closely with clients to install applications as requested

Worked within change management policies to ensure minimum outage and downtime.

System Administrator Sun Life Financial Services – Waterloo

Nov 2015 – Nov 2017

Worked closely with Sr.CyberArk Administrators and Project team

Assisted in account onboarding process to CyberArk Platform

Managed operations of CyberArk components, and performed routine maintenance

Worked closely with client and notified in case of password expiry in vault

Excellent knowledge and in depth experience of both physical and virtual servers

Worked within Wintel team to Implement, maintain and support the enterprise class environment including hardware, software, Servers, storage and network

Hands on experience and up to date industry knowledge of IBM servers including 3650 M4 and M5

Maintained security upgrades for installed software.

Performed root cause analysis for servers utilizing tools to find the cause and resolution

Create and maintained File Transfer Protocol – FTP

Supported Red Hat Linux team in projects to support and build their environment.

System Administrator Toronto Hydro – Toronto

November 2014 – Nov 2015

Monitor Diagnose and remediate SCCM client/server problems and document changes/enhancements to the SCCM infrastructure

Experience in creating Device/User collection to install appropriate software as per business needs

Administering and maintaining all distributed services including hardware and software

Continuously looked for ways to improve, optimize, and streamline software deployment process in order to ensure smooth, uninterrupted delivery to the business users

Troubleshooting client connectivity and package installation issues by analyzing SCCM logs

Performing general system administration duties in a Windows Active Directory environment

Provide training and support to new Team members on all responsibilities, procedures and processes as required

System Administrator TD Insurance – Toronto

August 2012 – Nov 2014

Supported Virtual and Physical Infrastructure environment

Worked closely with Storage team to complete storage related requests

Troubleshooting and upgrading firmware in VMware and other environments such as Windows

Working knowledge of networking concepts, creating Virtual switches, port groups, Nic etc.

Experience with Windows Clustering on single and multi-nodes physical clusters.

P2V and V2V conversions by using VMware Converter

Provided Technical support and managing User accounts using Active Directory

Managed, Migrated, Decommissioned and Patched the servers as needed

Identified and prioritized system requirements and enhancements, and communicate to executive management

System Administrator Pet-Care Insurance – Oakville

December 2011 – January 2013

Assisted Infrastructure team, responsible for existing and new environment

Delegated Administrative privileges and control on OUs

Created and shared folders and configured permissions on ACL

Scanned and patched windows with appropriate updates

Performed Root Cause Analysis (RCA) for infrastructure, network and server issues

Created Comprehensive documentation for training and knowledge transfer purposes

System Administrator Contact Resource Services – Mississauga

June 2008 – November 2011

Provided L2 support for data center servers.

Installed, Configured and Managed AD/DHCP/DNS Services

Performed diagnostics and troubleshooting of system and DNS issues

Demonstrated strong troubleshooting and analytical skills when dealing with both hardware and software issues

Education

Computer Engineering Certificate - 2011

Institute of Professional Studies - Mississauga

Ontario Secondary School Diploma – 1999

Loyola Catholic Secondary School - Mississauga

REFERENCES: Available Upon Request

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