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Pharmacy Technician Customer Service

Location:
Cypress, TX
Posted:
May 17, 2020

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Resume:

Tracy Cade

Objective:

Experienced installation/implementation technician currently seeking medical related role where my skills and expertise can be utilized.

Summary:

Technician with 2 year's experience in working with various Becton Dickinson equipment in hospital environments. Accustomed to communicating with customers daily and takes pride in providing the highest level customer service while performing duties as efficiently as possible. Works well individually and in teams and is experienced in utilizing medical devices on a daily basis along with programs such Epic. Willing to travel and have a passion for technology.

Education:

Lone Star Cypress College; Pursuing Associates Degree in Applied Science 2012-present

Pharmacy Technician Certification

Skills:

Pyxis

Epic

Microsoft word, excel, outlook

Excellent oral and communication skills

Customer Service

High level of precision

Exceptional work ethic

Medical Terminology

Drug Classifications

Flexible

Medication Inventory Management

Military veteran trained in electronic equipment repair and medic

Experience:

Sr. Analyst, Professional Service, Implementation

Becton Dickinson & Company, San Diego, CA. 02/18 to present

Analyze and resolve issues that have the potential to jeopardize performance and/or ability to meet agreed upon project deliverables

Demonstrate expertise in established Pyxis product implementation process and tools

Possess excellent organizational skills with the flexibility to readily adapt to change

Conduct in-depth client training on the use of BD products

Work closely with the Manager, Professional Services, Lead Analyst, Consultants and Project Managers to maintain project and customer relationship health

Responsible for orders on small, medium, large hospital projects

Demonstrates the professional and soft skills needed to be an effective project manger

Inpatient Pharmacy Technician

MD Anderson Cancer Center, Houston, TX 03/15 to 02/18

Perform sterile and non-sterile compounding

Communicated with Patients and their providers in regard to their insurance and prescription refills

Review prescriptions for accuracy, and risks, clarify any discrepancies with the prescribing physician

Ensured that patients information was updated when necessary using Epic

Pharmacy Technician

HEB Pharmacy, Cypress, TX 07/09 to 02/15

Reviewed patients prescriptions for accuracy

Swiftly and correctly calculated dosages

Responsible for dispensing medications, preparing prescription labels and filling prescriptions for approval by pharmacists.

Used the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing.

Researched and resolved dosage conflicts, potentially harmful drug interactions

Addressed insurance issues by communicating with patients, insurance providers and doctors.

Resolved any other relevant matters to ensure patient safety/wellness and build customer loyalty.

Senior Pharmacy Technician

Walgreen’s Pharmacy, Houston, TX 05/06 to 07/09

Responsible for ensuring that prescriptions were being filled accurately

Communicated with other third parties in regard to

Handled communication with customers to handle complaints

Thought critically and used problem solving skills

Enthusiastic, confident and possess strong communication skills

U.S. Army (2000-present)

Managed medium-sized community clinic for a year

Lead Welcoming and retaining new soldier project

Lead different sized teams from small to medium

Created and presented reports to update leadership on status of clinic



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