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Customer Service Sales

Milford, MA
May 18, 2020

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Michael Bates

* ******* ***

Bellingham, MA *****



Middlesex Savings Bank, Westborough - Information Technology Intern

December 2019 - Present

Duties include providing remote assistance to employees of Middlesex Savings Bank. This included password resetting, software and hardware troubleshooting, and worked with Active Directory and our ticketing system to verify and track work. Wrote software in Powershell to automate repetitive tasks and improve efficiency. Wrote a weekly assurance report for the bank to help manage all of their assets. Helped keep bank policies up to date. Worked directly with System Administrators on updating and patching their assets.

Bestbuy, Framingham— Geek Squad Agent

November 2018 - December 2019

Geek Squad Agent under Best Buy. Duties include managing my own schedule, going to client's homes to perform home delivery, installation or troubleshooting of various technology and home theatre products. Providing recommendations to client. Taking detailed notes about all the work performed at the job and supporting the other agents around my map.

Best Buy, Milford - Mobile Sales

November 2017 - November 2018

Milford Mobile Department responsibilities included managing clients cellular plans, ensured customers had the best deals on their account for their needs, troubleshooting their technology face to face, liaison with cellular carrier and customer, and helping them with any other technology they might own, willing to float to any department in the store. Provided superior customer service to the extent customers would return asking for me specifically. Received perfect scores in secret shopper experience.

Best Buy, Milford - Technology Sales

September 2016 - November 2017

Listened to customers’ needs and aligned to most appropriate computer and other technology products to meet their needs. Explained difference in products and why one would be more suitable for their situation. Worked annual inventories, product stocking and customer service.

Koopman Lumber, Uxbridge— Cashier

April 2014- August 2016

I worked as a cashier with their POS system. Lumber yard restocking and assisting customers with all aspects of their purchase including mixing paint and loading heavy bags out to customers' cars.


Massachusetts College of Liberal Arts, North Adams

September 2015- December 2016

Studied computer science with a concentration in software development, took apart of numerous extracurricular activities involving robotics and computer science.


Programming Languages include, Java and Python 3

Experience with Windows PowerShell

Strong Computer Science Skills

Superior Soft Skills

Have Lead Teams Forward in Success

Can work with a variety of ticketing systems


Awarded for outstanding scholastic success

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