Alicia R. LaFleur

512-***-****

adda0r@r.postjobfree.com

QUALIFICATIONS

Venipuncture and Capillary Puncture Blood collecting and Handling safety

Blood specimen storage Patient records handling

CPR Certified Strong interpersonal skills Ability to work well under pressure Multi-task and detail oriented

Communicate well with all levels of management Tenacious and Assertive

Effective negotiator and problem solver Positive attitude and dedicated

Enthusiastic and Innovative Strong Interpersonal skills

Self-Motivating Self Starter

Influential Leader

Windows 2000/95/98/XP/7, MS Outlook, MS Office, Certified in MS Power Point, Excel, Call Center Phone, Workforce Scheduling System

EXPERIENCE

Natera

Customer Experience Associate

January 2020- Current

●Answer Phone Calls in a welcoming manner

●Complete faxes received and place in patients case

●Send faxes and email to clinics regarding patients case and missing information

●Schedule mobile Phlebotomy Appointments

●Schedule patient genetic information sessions

●Inform patients and clinics of Natera Products

●Transfer calls to the proper unit

Austin Diagnostic Clinic

Front Office Medical Specialist

September 2019- November 2019

●Greet Patients and visitors

●Answering and routing calls

●Handling billing and transactions

●Verifying multiple insurances

●Scheduling appointments in a professional and timely manner

●Keeping paperwork organized

Superior Health Plan

Obama Care - (ACA)

Provider and Member Representative

November 2018- September 2019

●Greet all callers in a friendly manner

●Handle private information in a sensitive and professional manner

●Search for Physician/facility by National Provider Identifier

●Assist with Provider and Member Web Portal

●Gather member information and verify HIPPA

●Research Current Procedural Terminology codes

●Determine if there is an authorization on file

●Assist caller and document accordingly within the intent being used

●Assist members with medical claims

Clinical Experience- Austin Regional Clinic (South 1st)

Student Phlebotomist

October 1-19, 2018

●Identify patient by name and DOB

●Obtain blood samples for medical testing by a way of venipuncture

●Adhere to all clinical safety procedures and guidelines

●Prepare blood-collecting equipment and safely store samples

●Build trust and ease patient by minimizing patient discomfort

Equipment used during Clinical Experience

●Portex Needle Pro and Butterfly Needle with safety device

●Venipuncture Needle Pro Safety device

●Syringe

●Blood Culture bottles

●Tourniquet

●Blood Slides

Wing Daddy’s

Waitress

May-October 2017 & May-November 2018

Austin,TX

●Greet and Assist customers

●Adhere to timing standards for products and services

●Apply positive suggestive sales approach to guide guests

●Follow all cash handling policies and procedures

●Ensure the guest feels important and welcomed

Longhorn Finance

Creditor

October 2017-March 2018

Austin, TX

●Greet customers in person or through phone call

●Assist the customer in relating the information of the process of repayment and debt calculation

●Calling customers and informing them of their next payment.

●Advertising of the company and current deals we may have

●Input necessary customer data into computer system

One Touch Direct

Call Center Agent

September 2016 February 2017

San Antonio, TX

Sell products to customers that are calling for services

Talk to customers over the phone to resolve their questions or concerns

Accurately document and update customer records in the computer system

Up sell products or services to customers, if appropriate

Remain calm and helpful even when dealing with upset customers

Escalate customer complaints and/or calls to your manager when necessary

Provide feedback and recommendations to your manager on ways the company can improve

Perform other duties as assigned by your management team

Concentric

Call Center Representative

June 2016 to September 2016

Austin, TX

Answer all incoming customer phone calls within quality standards

Gather and input customer demographics and inquiries in a PC environment

Follow critical elements of the Call and File handling process

Determine customer needs through effective questioning and evaluate need for call escalation

Other duties as assigned

Stay abreast of trends and demands for General Motors

LA Fitness

Club Staff

March 2016 to PRN

Austin, TX

Answer phone calls and set up appointments

Greet and check-in members

Update member’s account information using various computer applications

Assist customers and trainers

Maintain a healthy atmosphere

Provide excellent customer service

Country Home Learning Center

Youth Aid

April 2015 till November 2015

Austin, TX

Observe the children behavior

Plan and facilitate classroom activities

To be a listening ear and a helping hand

Identify ways to help them better themselves

Help with homework and tasks

Boys and Girls Club

Youth Aid

Dec. 2014 to June 2015

Austin, TX

Teach students how to express themselves through dance

Assist in coordinating activities with related program areas

Assist in on-going instructions to include but not limited to homework help, tutoring, reading assistance, and computer education programs.

Assures the after-school program site is a warm, friendly and fun place to be.

Establish positive relationships with all stakeholders including youth, parents, volunteers, schools, and community partners.

Provide positive, informal guidance and mentorship.

Take responsibility for assigned equipment and supplies.

Perform other tasks and duties as assigned.

Bath and Body Works

Seasonal Cashier

Dec. 2014 to Jan. 2015

Austin, TX

Assist customers and present store items

Help with shipment and displays

Recommend additional accessories

Offer ideas for best deal

Maintain an up-to-date knowledge of the stores goals

Greet everyone in a friendly manner

EDUCATION

Phlebotomy Technician Certificate (PBT), Austin Community College, 2018

David Crockett High School 2008-2011 Graduated in 2011

Huston-Tillotson University, Austin, TX 2012-2013

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