Desktop Support Engineer

CURRICULUM – VITAE

SHAHBAZ AHMED

Um al hammam, Riyadh

Mob No.-+966*********

E-mail:- ****************@*****.***

Career Objective

To work as professional which give me proper space to grow and to contribute the organization in achievement its goals by using my skills.

Education Qualification

High School Passed from U.P. Board (India).

Intermediate Passed from U.P. Board (India).

Bachelor of Science from MJP Rohillkhand University Bareilly (India).

Professional Qualification

Computer Hardware & Netwroking from Global IT Academy Dehradun(India).

One Year Computer Diploma in Advance Computer Software from Sunhari Education (Dhampur)India.

Work Experience

Now Currently Working as IT Support Specialist in Riyadh Industrial Investments LLC (Riyadh) KSA since May 2016.

3 year working experience in Computer Hardware & Networking Engineer From Jan 2011 To Dec 2013 at Yash Computers Dehradun(India).

2 year experiance as a Desktop Support Engineer in Electro-Comp Total Services Mayur Vihar Ph.-1 New Delhi.

Responsiblity:

Installation of Windows Server 2003, 2008 and 2012.

Installation & Backup of Active directory, Domain Controller, Policies, User & Groups.

Installation of ADC, CDC, RODC.

DHCP Installation & configuration

CurrentlyManaging and maintaining all WokToWalk KSA (3 Branch Riyadh, 1 in Dammam) Aloha NCR Point Of Sales & Back office Computer Database.

Helpdesk end user support, Provide remotly support to end user.

Installation of the new promotion key in all branches in Aloha POS.

Insatllation and configuration of Cisco IP Phone & Grandstream.

Complete maintenance of sales area and back office system in restaurants.

Manage all company licenses, mobile devices, and own IT standardization/purchasing of hardware & software.

Creating emails and user account with active directory and Microsoft exchange.

Remote Installation and upgrade of software.

Setting up new users and disabling expired accounts in accordance with HR requirements.

Diagnose and resolve technical issue.

Installing authorized software to laptops and desktops.

Providing technical support on maintaining and troubleshooting of the companys LAN.

Troubleshooting and resolving user issues in a windows environment including access to emails, installations of specific hardware, software and network access LAN/WLAN and VOIP.

Deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.

Provide Technical support to telephone and email request from users for all PC hardware, software.

Installation/configuration, troubleshooting of network printer and Scanner.

Installation/ configuration of all type of CCTV camera, DVR/NVR.

Installation of Biomatric Fingerprint, facetime and Card.

IT Equipment Purchasing, well known of local market & vendors to get good pricing.

Willing to learn & meet the demands of new experience & technology.

Always looking forward for self-improvement & gain experience in IT.

Personal Details

Father’s Name : Shyueb Ahmed

Date of Birth : 02.09.1991

Nationality : Indian

Religion : Islam

Language Known : English, Arabic

Declaration

I hereby declare that all the above mentioned information is true a correct to the best of my knowledge.

Date:

Place:

(SHAHBAZ AHMED)

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