Desktop Support Customer Service

Self-motivated, Hard Working, Customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.

Diploma in Computer Science

2012

CompTIA A+

Google IT Support Specialist

Microsoft 365

Fundamental of Microsoft Azure (AZ-900)

CCNA (In Progress)

MCSE (In Progress)

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Swimming.

Sports

Customer service expert

Desktop support

Operational improvement

Hard Working

Self-Motivated

IT Support Specialist

June 2016- October 2018

Determined hardware and network system issues using effective troubleshooting techniques.

Processed support requests received for technical assistance on wide range of issues related to Laptops and Desktop.

Configured hardware and software devices to set up work stations for employees.

Removed malware, ransomware and other threats from laptops and desktop systems.

Technical Support

October 2015 - February 2016

Maintenance of computer hardware and other devices

Configured hardware, devices and software to set up work stations for employees.

Analyzed issues to identify troubleshooting methods needed for quick remediation

Created support documentation that empowered And enabled user community to extend skills,

Leverage system features and find resolutions to Questions without intervention from support team.

Recorded and maintained relevant notes for each client and work order.

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Interest

Ministry of Peace and Reconstruction Nepal

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