Desktop Support Engineer

T.PRABHAKAR

Mob:080******** ************@*****.***

Skype: Prabhajoseph

Career Objective:

To pursue a highly challenging career, where I can implement my knowledge, acquire new skills and contribute constructively to the organization.

Worked As A System Administrator at Ambattur Clothing Ltd,Chennai( From Aug 2011 To Till date. Client Tusker apparel company Ltd,Amman,Jordan (July 2012 To Oct 2014 and Oct 2018-Oct 2019

Responsibility:

Handling Servers Installation, Configuration of RAID controller and maintenance of HP (DL 380G7/ /380P/380E/X1600 storage server etc.) and DELL make servers. ADS,DNS,DHCP,Wsus servers

Responsible for all the day to day IT Operational Issues.

Maintaining servers and More than 550 Desktops, laptops, Printers ADS, DNS, DHCP, FTP, STOREAGE SERVER, EXCHANGE 2003.

Installation, Configuration, Administration and Troubleshooting of ADS, DNS, DHCP Terminal Server etc. Setting up and monitoring system logs.

AD User ID creation, File/Folder access security.

Managing User accounts, resetting passwords and unlocking of user accounts.

User accounts management and Group and OU creation. Group Policy Administration and troubleshooting.

Performance Monitoring, Event Log monitoring, Disk Management.

Promotion and Demotion of Additional Domain Controllers.

Administration & troubleshooting of Windows 2003/Win 2008/2012 servers using remote connectivity tools such as RDP

Applying service pack, security patches and different software packages

Maintaining Windows 2003 /win 2008 Active Directory with Additional Domain Controllers. User ID creation, File/Folder access security.

Maintaining Exchange 2003 Server with 300 Microsoft Outlook Clients

Backup and Restore of System State/windows server backup of Windows 2003/Win2008/win2012

Data backup using HP LTO4 & LTO 6 drive, NETVAULT 8.5 application backup software.

Installation & Configuration of Print Server & troubleshooting.

Transferring and Seizing FSMO Roles when required.

Creating new websites, virtual directory, providing permissions and security, applying SSL. Creating FTP sites and virtual directory, providing permissions.

VMWARE Esxi Installation, Configuration & managing of vSphere 5 & 5.5 &6.0 environment

Managed Virtualization Environment using VM Ware ESX/ESXi, Virtual Center, VI Client, P2V.

Installation, Configuration, Administration and Trouble shooting of ESX/ESXi Virtual Center, VI Client, sphere client.

Manage VM’s using VMware virtual center. Managing VM’s through VI client

Performing Snapshots, Cloning, cold migrations and hot migrations.

Creating templates from VM’s and deploy VM’s from templates and allocate resources

Creating Clusters for High Availability (HA), Fault tolerance (FT) and Distributive Resource Scheduling (DRS).

Creating and Managing Virtual Machines and Templates.

Coordination with Service Providers & vendors for solving application, Hardware and Network issues.

Installing and Configuring laptops troubleshooting on Network,& PC’S.

Configuring the various levels of RAID in Servers based on the business requirements.

Sorting Network Issues.

Antivirus installation, configuration and Updating

Installation and maintenance of printers like Dot-matrix, LaserJet etc.,

Installing software’s and supporting issue related to the applications.

Solving Issue of OS, Software and Hardware in Laptops and Desktops.

Regular Maintenance of System with system Defragmentation, Clearing temp files etc.

Installing Adobe products,Ms offices as per client requirement and resolving issues related to other applications etc.

Visiting client places for checking issue related to servers and desktop computers.

Worked as a System administrator Techindia PVT Ltd (2010 To 2011)

RESPONSIBILITIES:

Administration and maintenance of a Microsoft™ Windows based network of systems and

Laptops Configuring the user level, file level security and system policies. Installed, configured and maintaining

Active Directory, DNS DHCP and File Servers Managing Active Directory Users and Computers.

Creating / modifying / deleting E-Mail ID’s and Aliases

Mainly used the FTP server for File Sharing to users.

Performing Backup and Restore through NTbackup and Nas storage system.

Managing Server Performance. Maintaining User accounts. Citrix client level applications support.

Maintaining Internet, Ethernet and IPLC connectivity. Worked in Nortel Networks IPLC Phone Hardware.

Configured MS Exchange clients like MS Outlook and outlook express

Performing periodic backup of system files \ Restoration upon user request. Recovering data in case of OS failure

Configuring E-Mails Clients for MS Exchange Server 2003, POP3 & IMAP.

Installing and Configuring laptops troubleshooting on Network,& PC’S.

Promotion and Demotion of Additional Domain Controllers.

Administration & troubleshooting of Windows 2003 servers using remote connectivity tools such as RDP

Coordination with Service Providers & vendors for solving application, Hardware and Network issues.

Backup and Restore of System State/windows server backup of Windows Servers.

Installation, Configuration and administration of Windows 2003/2008Servers.

Client OS.Configuring and managed DHCP, DNS and Active Directory.

Handling Desktop Management including Home Directory, Profiles, and Folder redirection. Creating and Managing User accounts. Assigning Folder Permissions to users.

Taking up the users email client issues and login into their remote systems through Remote Desktop Resolve the issues.

Installation, Configuration and administration of Windows 2003/2008Servers.

Configuring and managed DHCP, DNS and Active Directory.

Handling Desktop Management including Home Directory, Profiles, and Folder

redirection. Creating and Managing User accounts. Assigning Folder Permissions to users.

Responding to users tickets.

Taking up the users email client issues and login into their remote systems through Remote Desktop or Dame ware Remote app and resolve the issue within SLA.

Worked as a Desktop support Engineer L2 in the MIDASS SYSTEM PRODUCTS CO, One of the client place Drill Jig Bushing Co. Chennai, Ambattur DEC 2008 To Nov 2010.

Managing Active Directory Users and Computers.

Configuring and managed DHCP, DNS and Active Directory.

Handling Desktop Management including Home Directory, Profiles, and Folder

Configuring E-Mails Clients for MS Exchange Server 2003, POP3 & IMAP.

Providing Access rights to users from the file server

Monitoring Network Devices like Routers, Switches and Servers online status.

Hardware installation and maintenance of workstations, server, and other supporting hardware.

Performed user account creation in Active directory, deletion, and configuration. Creating Groups,

Providing Rights to the Groups.Installing the network printers. Desktop printers and Dot matrix

Installing antivirus software’s and virus removal updating.

Network Cabling. Managing Stand-alone and Network Printers.

Windows security patches updating and upgrading with latest Service packs.

Manage requests via Incident Management Service tool and troubleshooting the problems on

Computer and other related products.

Remote Administration of Client Systems Through Dame-Ware, Remote administration using Team-Viewer

Performing backup of vital Data and in an event of failure, restoring the data in due time.

Configuring and troubleshooting of Microsoft Outlook and Outlook Express.

Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 2000 Professional,

MS Office 2003, e-mail, Internet connections, and hardware/peripherals.

Experienced with hardware such as scanners, printers, projector systems.

Worked as IT Support Engineer (contract) in HCL Technologies Limited,

Chennai from June 2005 to Nov 2008.

System Assembling, Installing operating system and troubleshooting in windows,

Networking & installation software.

Installation, configuration and administration of Windows XP/2000 Professional

Installed various software packages using Remote Installation Services and manual configuration.

Implemented and used a ticket-based support system to help with time management and deployment needs.Troubleshooting Desktop applications like Microsoft Outlook and IE problems doing remote installation of Software.

Laptops configuring the user level, file level security and system policies. Installed, configured and maintaining Maintaining Asset details of all the hardware details using Smart assert application tool. Configuring laptops troubleshooting on Network, & PC’S. Managed Client side Antivirus {Updating & Virus removal} and Management Software’s.

Worked on Installation of Software Packages such as MS Office, MS Visual Studio, Dot NET, MS SQL Server, Oracle.Networking, web services and antivirus installing and updating virus removal.

Technical Qualification

HDCHN Hardware and Networking

MCP Microsoft certification Professional

MCSA Microsoft certification system Admin

Educational Qualification

Bachelor of Business Administration University of madras

BBA

TECHNICAL KNOWLEDGE

Active Directory, DNS, DHCP, WSUS,

Operating Systems : xp/Win7/win vista /win8/ win10Win Server 2003, 2008&2012

VMware ESX, VC, VIC, P2V,VM WARE UPDATE MANAGER

Office tools : MS- Excel, MS-Word.

Client Packages: : Mail client XP/2003/2007/2010/2013 configuration

Contact this candidate