Engineer Technical Support

STEFKA MOCHEVA

****************@*****.*** (***) *52 – 4945 Work Authorization: Permanent Resident

Clearance Status: Public Trust Eligible

Education

BS – Bachelor of Computer Technology with Network and Security Bowie State University, Dean’s list 2018 AS – Electrical Engineering Technical University of Sofia, Bulgaria in French 2012 High School Diploma Romain Rolland Bilingual program in French and English Work Experience

Fusion Cell Tier 1 Support Professional, Hosted Services, Herndon, VA June 2019 - Present

● Providing technical support at a NOC for Hosted Services, including VoIP, Access, and related services

● Analyzing/troubleshooting large scale enterprise VoIP networks and datacenter services

● Assisting users with any Network or VoIP issues and trouble tickets

● Utilizing test tools and equipment to isolate problems

● Provisioning customer EdgeWater router and configuration

● Upgrading and configuring UNIX based appliances/routers

● Configuring Auto Attendants, Hunt groups, Call Queues, VOIP phones and ATA enrollment

● Troubleshooting network problems from physical layer outages to routing problems and resolving many VOIP related issues PCB designer, 1100 Energy, Crofton MD October 2017 to September 2018 Engineered new PCB (Printed Circuit Board) layouts and proper wiring, saving energy for military use

● Transferred PCB data from OrCAD 10 to OrCAD 17.2 using Cadence Allegro to update old systems

● Created padstacks / footprints, complete/fix board layouts

● Generated Gerber plots and sent them to the PCB fabrication vendor

● Coordinated board updates with engineers

● Completed data/disk directory organization, and inventory parts checks

● Synchronized schematics with new layouts, and assisted with soldering SCADA Systems Researcher, Bowie State University Intern - Summer 2017

● Investigated and documented cyber security for critical Infrastructure protection

● Performed research on system administration and configuration, securing networks from hacking

● Worked as a system engineer to perform algorithm research for SCADA systems

● Developed and performed integration testing with C++ for invasion protection of the SCADA systems eliminating system’s exploits

● Developed and presented research plan / process / analytic result using PowerPoint OrCad 10 Intern, 1100 Energy, Crofton MD April 2015 to December 2015

● Created padstacks and footprints

● Completed and fixed boards layouts

● Generated Gerber plots in OrCAD 10

● Worked with the technical support team for software features

● Coordinated board updates with senior leadership

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