IT Leader

JEFF FRIACA

IT LEADER

801-***-**** **********@***.*** linkedin.com/in/jeff-friaca

Senior Leader with 20+ years of experience in IT management, management consulting, and leadership in the public and private sectors. Proven track record in providing results and defining strategic and operational planning in support of business goals. Innovative in prioritizing initiatives, coordinating the evaluation, and collaborations to move projects from initiation to completion. Known for defining IT vision and strategy and ability to lead, engage, and develop IT professionals. CORE COMPETENCIES

● Strategically Align IT & Business Goals

● IT Operations Management

● Hosting/Cloud Strategy & Implementation

● Program & Project Management

● Vendor Relationship & Contract Negotiation/Management

● Security Controls Management

● Cost & Budget Management (OPEX/CAPEX)

● Disaster Recovery Strategy & Implementation

● Database Strategy & Management

● Software Engineering Life Cycle Management

● Software Configuration Management

● Architecture Design & Implementation

PROFESSIONAL EXPERIENCE

IT OPERATIONS MANAGER 2017 - 2020

IT Management Consulting Bethesda, MD

● Oversaw day-to-day technical infrastructure, applications and database environments of large Financials Management systems under the Department of Health and Human Services (DHHS) in a DevOps environment.

● Directed and mentored team of 10+ resources responsible for implementation, support, maintenance of applications, tools, database management, change control process, disaster recovery, and special projects.

● Managed 100+ service requests per week including incident/problem management and SLA management.

● Provided support to proposals and ID/IQ tasks, SOW development, resource screening, and hiring.

● Led server migration and technical upgrade projects to improve security, supportability, and reduce cost.

● Implemented Oracle Enterprise Manager Cloud Control to improve overall monitoring and management for systems and databases.

● Worked in tandem with ISSO and stakeholders to create and implement security vulnerability mitigation processes to reduce 100+ security vulnerabilities across multiple systems.

● Applied change control process and tools to streamline code build, testing, and deployment in a DevOps environment and improve security audits and compliance.

● Ran architecture and implementation of Oracle eGRC to improve audit requirements and reduce hundreds of ERP SOD conflicts.

● Executed database instance strategies to support O&M and project environments securely and to allow efficiencies for database management and better support for DevOps processes.

● Planned and directed cloud roadmap assessment and recommendation to the office of Director and stakeholders.

● Built and maintained client relationships with stakeholders including managers, ISSO, vendors, and hosting/cloud provider.

● Support for auditing and security compliance (FISMA/FISCAM) and risk management. SENIOR MANAGER 2009 - 2017

CACI International Arlington, VA

● Managed and mentored team of 18+ resources responsible for implementation, support and maintenance of Oracle e-Business and technical solutions under the Department of Health and Human Services (DHHS), Department of Interior (DOI), and Department of Homeland Security (DHS).

● Directed architecture and implementation of high available infrastructures to support ERPs and critical systems.

● Deployed server migration to private cloud to improve cost and efficiencies for dev and project environments.

● Oversaw day-to-day technical infrastructure, applications and database environments of large Financials Management systems under DHHS in a DevOps environment.

● Applied change control process and tools to streamline code build, testing, and deployment in a DevOps environment and improve security audits and compliance.

● Executed database instance strategies to support O&M and project environments securely and to allow efficiencies for database management and better support for DevOps processes.

● Built and maintained client relationships with stakeholders including managers, ISSO, vendors, and hosting/cloud provider.

● Planned and managed implementation of three major IT solutions for the Department of Interior (DOI)/Department of Homeland Security (DHS).

● Ran architecture and implementation of disaster recovery strategy to reduce RTO from 72 to 8 hours and RPO to near real-time.

● Led server consolidation projects and reduced hardware cost by 50%.

● Provided support to proposals and ID/IQ tasks, SOW development, resource screening and hiring.

● Administered security controls and security vulnerability mitigation process for servers, applications, and databases including support to auditing and security compliance (FISMA/FISCAM) and risk management.

● Conducted hosting/cloud services (PaaS model) including disaster recovery planning and execution in support of COOP.

● Implemented QA strategy with automation to reduce testers from 10 to 2 resources and streamline QA processes. VP of Technology 2007 - 2009

Rastar Inc, a Transcontinental Company Salt Lake City, UT

● Led technology division consisting of IT vision/strategy, IT infrastructure, IT operations, software engineering, production support, project management, software and applications landscape, and teams of 30+ resources.

● Collaborated with ‘C' level management defining technology strategies and solutions required to support three business units in the digital communications market.

● Controlled OPEX/CAPEX and all service contracts for IT division.

● Created training and additional incentive and compensation programs for IT engineers.

● Restructured IT division and hired new resources to support and sustain new IT solutions and optimization projects.

● Consolidated IT contracts to obtain cost savings of 30% to 50%.

● Managed buildup of efficient data centers to consolidate servers/storage, reduce cost, and provide high availability to systems and business processes.

● Redesigned company’s network including implementation of high-speed secure networks.

● Directed architecture and implementation of high available infrastructures to support ERPs and critical internet- based systems.

Senior Manager 2000 - 2007

BearingPoint Inc Mountain View, CA

● Managed technical teams of 20+ resources for multi-million-dollar Oracle e-Business Suite implementations for clients in private and public sectors.

● Ran technical projects, systems architecture, and teams for multi-million-dollar ERP implementations (Oracle e- Business Suite and PeopleSoft) including projects for system migrations, upgrades, and integration.

● Led infrastructure architecture and database management teams of 25+ resources in the Oracle Solutions Practice.

● Provided technology guidance and direction to team along with career path development, skills and solutions development.

● Supported technical proposals for business development initiatives, SOW development, and work with strategic partners such as Oracle, Hewlett-Packard, and IBM. ADDITIONAL EXPERIENCE

VP OF TECHNOLOGY, RealXchange.com, Orem, UT

PRINCIPAL CONSULTANT, Oracle Corporation, Salt Lake City, UT TECHNICAL PROJECT MANAGER/LEAD ARCHITECT, Zions Bancorporation, Salt Lake City, UT EDUCATION

BACHELOR OF SCIENCE Computer Science

Brigham Young University, Provo, UT

BUSINESS TECHNOLOGY Information Systems

Mackenzie University, Sāo Paulo, Brazil

CERTIFICATIONS & TRAINING

Cloud Architecture: Advanced Concepts, LinkedIn Learning Scrum Fundamentals Certified (SFC), SCRUMstudy

Project Management Professional (PMP) certified, PMI Project Management Professional (PMP) Training, NetCom Information Technology, Inc VMware Technical Foundation and Best Practices, Hewlett-Packard Master in Database Administration, Oracle University Certificate Management Infrastructures and Financial Controls, M. Blake Greenle Associates TECHNOLOGY AND TOOLS

● Oracle

o e-Business Suite R11, R12

o Oracle database technology

o Oracle Enterprise Manager Cloud Control

o Oracle Identity Management (OIM) with PIV card/SAML integration o Oracle eGRC (AACG, PCG, CCG)

o Oracle SOA

o Oracle OBIEE

● Micro Focus

o ALM/UFT

o LoadRunner

o PPM

● Microsoft

o Project and Project Server

o SharePoint

o Microsoft 365

o Visio

● Kofax/Markview

● PRISM Acquisition Lifecycle Management

● Sunflower Asset Management

● ServiceNow (ITSM)

● CA-SiteMinder Single Sign-on integration

● Appworx/UC4 Applications Manager

● TIBCO SOA/Web Services Integration

● HP Database Archiving for Oracle e-Business Suite

● Hosting/Cloud implementation (IaaS, PaaS, SaaS)

● High availability architecture for servers, network, applications and databases

● Operating systems: Solaris, Linux (RH, OL), Microsoft (2012, 2016), zOS

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