Support Office

James Wenger

**** ***** ***, ******, ** ***** — 443-***-**** — *****@**********.**

IT Systems Integration Leader

Leading Globally Resonant Infrastructure Projects to Ensure Business Viability, Revenue Increases + Customer Loyalty

Process Implementation Backup Solutions User Support Proactive System Monitoring Risk Mitigation Network Design

Fiscally and operationally driven IT Leader with 20+ years of broad-based expertise building high-performing infrastructures, managing the design, development and deployment of complex IT systems & solutions, and leveraging financial and technical acumen to increase bottom-line profitability.

Sophisticated Problem Solving: Respected for delivering high quality support and complex issue resolution in applying root cause analysis to uncover and mitigate potential risks while ensuring optimal system security, stability and performance.

Proven Project Management Abilities: Adept at spearheading high-visibility projects spanning multiple global locations with strength in proactively anticipating issues and removing roadblocks to ensure on-time delivery within scope and at budget.

Superior Communication Capabilities: Recognized for aligning multiple stakeholders, driving superior vendor performance, motivating cross-functional teams and translating overall business needs into actionable plans that support executive vision.

Strategic Business Planning

Operational + Financial Oversight

Budget Development + Administration

Project + Program Management

Policy + Practice Standardization

Performance + Process Improvement

Cost Control + Reductions

Solution Design + Implementation

Staff Leadership + Development

Client Relationship Management

Responsive Change Management

IT Security + Disaster Recovery

Professional History

RLJ Entertainment — Silver Spring, MD 2014 –2020

DIRECTOR, INFRASTRUCTURE

Oversaw the design and implementation of information systems and associated global IT infrastructure while holding full accountability for maintenance of the entire IT environment. Defined and executed strategies to achieve goals and develop and administer a $1M annual operating budget. Selected managed service providers (MSP), advising on new network hardware and software frameworks. Drove compliance with software licensing and regulatory guidelines. Lead process and performance improvement by developing technology automation and related processes, overseeing service improvement, and managing all phases of projects and programs.

Captured $65K in annual savings by migrating datacenter physical servers to VMware, eliminating legacy hardware and corresponding third-party warranties, and moving from a co-location hosted data center to an onsite facility.

Identified an effectively non-existent back up process and implemented a cloud backup solution that captured virtual copies of the server and syncs, replacing backup SANs and tape libraries; efforts significantly reduced operating risk by working with vendors to identify solutions, manage hardware acquisition and server allocation, and direct testing and verification efforts.

Implemented a new Cisco VPN Remote Access solution, encompassing computer posturing and two-factor authentication, ensuring alignment with HR remote work policies; procured and configured a Cisco ASA firewall with AnyConnect which made the network more secure through additional authentication protocols.

Designed a new Active Directory (AD) infrastructure, supporting the migration of all offices worldwide (five offices on four global networks), ensuring a cohesive network that could readily communicate without impediment.

oManaged vendor relationships and cultivated relationships with third-party, outsourced partners and suppliers to support the delivery of IT managed services and optimize operational environments in the US, UK, and AU.

oWorked with third-party vendors to create an implementation project plan, purchased requisite hardware, consolidated legacy domains; migrated user accounts, group policy objects, US office computers, and network printers.

Spearheaded a two-month total replacement of the server infrastructure to support and enhance UK operations subsequent to a total failure; replaced failed hardware, restored data from backup, managed MSP’s in the configuration and installation of hardware, and designed a new hardware infrastructure using enterprise-class systems.

Managed all aspects of a global Exchange online migration from testing a new email solution to consolidating into a single environment to ensure adherence to performance specifications; migrated three on-site Exchange servers in three countries to an Office 365 tenant, enabling a global shared address book and vital access to shared calendars.

Addressed warranty-lapsed server infrastructure to mitigate risk and maximize hardware up-time and availability by researching third-party hardware warranty vendors and securing replacement warranties for server and network hardware.

Championed an office relocation due to current size restrictions, including creation of a network layout schema and design of a server room; administered testing, verified an MSP network equipment installation, and set up workstations; oversaw wireless access point installation, completing initiative with no data loss, on time, and within budget.

Breakthru Beverage Group — Linthicum, MD 2004 – 2014

INFRASTRUCTURE MANAGER, NETWORK AND DATACENTER SERVICES

Developed and administered CAPX budgets valued from $2.5M-$3M. Partnered with management to define and support hosting and infrastructure requirements. Managed all phases of high-profile projects from planning through implementation in partnership with technical team, project staff, and key stakeholders, ensuring all milestones were met. Evaluated existing architecture, identified shortcomings and made change recommendations to enhance technology offerings. Built relationships with key vendors. Collaborated with client staff to identify and assess business needs and deliver requirements to internal business groups; created and tested technical deliverables, ensuring adherence to requirements and specifications. Managed technical support resources to meet and exceed service level agreements (SLAs). Oversaw nine employees across five locations charged with developing new production environments, maintaining maintained existing infrastructure, and supporting the user community from an escalation standpoint.

Supported over 4000 employees and a company revenue of close to $5 billion.

Directed implementation of network and data communications across multiple sites, including the end-to-end IT oversight of a 570K sq-ft warehouse; over a one-year period, played a key role on the warehouse site exploratory mission in Florida, navigated ongoing IT buildout, and oversaw completion of all IT infrastructure.

Oversaw the integration of physical servers to a new virtual environment; managed the VMware environment with 350+ VMware servers in multiple locations on 31 hosts, separating product and development and QA workloads.

Attained 99.99% system uptime on critical systems by streamlining data center redundancy and fault tolerance policies and processes.

Implemented Aerohive Network’s wireless infrastructure with 400+ access point across 20 sites across the country.

Administered MS Exchange 2003 and 2010 environments with 6,500 mailboxes with 12TB of data.

Led a four-person team in building a previously non-existent dedicated disaster recovery location, including creating and conducting tests and procedures to mitigate risk.

Developed and executed procurement strategies by maintaining relationships with hardware and software vendors; negotiated optimal terms for purchase, maintenance, contracts, and upgrades.

Early Career History

Network Administrator and User Support Specialist II and I at Greenhorne & O’Mara

Certifications

AWS: Certified Cloud Practitioner

Technical Skills

Networking: Cisco; Brocade

Operating Systems: Windows Server 2008-2016; Windows 7-10; Hyper-V; Citrix; VMware

Hardware: Cisco; Dell; HP; CheckPoint; Aerohive; IBM; NetApp; EMC; Compellent; EqualLogic; Datto; Synology; Lenovo

Security: CheckPoint; Cisco ASA, Cisco VPN; Fortinet; Agari

Technical Training: AWS

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