Desktop Support Quality Engineer

Daniel Hahnke

Gilbert, AZ 480-***-**** ************@*****.***

Summary

Information Technology online student at Arizona State University working to complete my Bachelor of Science. I am a creative and critical thinker who pays attention to detail with top-notch test fundamentals, interdisciplinary knowledge, and experience testing and troubleshooting. I have a passion for creating an excellent experience for clients and am always willing to go the extra mile to ensure software quality and performance prior to release. Qualifications

• 2+ years in a software testing role

• Advanced software and hardware troubleshooting skills

• Seamless collaboration with Development, QA, and Product Management to develop new features and fix bugs

• Efficient in creating and executing test cases, bug tickets, defect validation, troubleshooting, and out-of-the-box testing

• Experience in an Agile/Scrum environment

Skills & Abilities

• Test design and implementation of API automation, automated performance testing, and speccing and building of performance testing environments

• Creation of Confluence pages to produce documentation, track issues, and organize testing

• Experience programming in C#, C++, JavaScript, SQL, PowerShell, Visual Basic, HTML, Python, LabView, and MATLAB

• Experience with team management and training employees on materials, processes, and duties

• Assembly, prototyping, debugging, and repair of electronic devices

• Experience with virtual machine software and deployment

• Critical thinking in a high-pressure environment Work Experience

• Quality Engineer Ipro Tech, LLC August 2018 – Current

• Technical Support Engineer Ipro Tech, LLC August 2016 – August 2018

• Territory Lead Revana/FedEx March 2015 – July 2016 Education

• Information Technology BS Arizona State University In-progress

• Computer Hardware and Desktop Support Certificate Chandler-Gilbert Community College

• High School Diploma Horizon Honors High School

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