Engineer Customer Service

Khoa Tran

San Jose, CA ***** Mobile 408-***-****

https://www.linkedin.com/in/khoa-tran-8a4a31110/ E-mail: *******@*****.***

https://github.com/khoatran408

Qualifications

Over 3 years experience in customer service and engineering technical support. Configure networking devices for TCP/IP, Ethernet protocols. Technical certifications in various Operating System, Network, Security.

Projects

Cloud DevOps Engineer

Deploy apps and infrastructure as code on AWS, build CI/CD pipelines and operationalize microservices at scale using Kubernetes. These skills are in high demand and companies are facing major shortages of talented devops engineers in cloud domain. Upon completing the program, you’ll have the skills you need to become a cloud devops engineer.

AWS Cloud Architect

Play a critical role in an organization’s cloud computing strategy as an AWS Cloud Architect. Plan, design, and implement secure cloud infrastructure in AWS at scale. Designing and building high availability infrastructure, building scalable, secure, and cost-optimized architecture. Explore and execute best practices and strategies around securing access to cloud services and infrastructure.

Python programming

Demonstrate using the Python built-in data structures such as lists, dictionaries, and tuples to perform increasing complex data analysis. Scrape, parse, and read web data as well as access data using web APIs. Working with data format HTML, XML, and JSON.

CentOS Administration

Using essential tools for file handling, cli environments, documentation. Operate running systems, booting different run levels, processes, virtual machines, controlling services. Configure local storage, partitions, logical volumes. Create and configure file systems and file system attributes, such as permissions, encryption, access control lists, and network file systems. Software installation, update. Manage users and groups, permissions, authentication. Manage security, firewall and SELinux configuration.

Technical Skills

●Accomplished with Languages: Terraform, CloudFormation, Ansible, Bash Script, Python

●Mastery with Softwares: VMWare, Cisco IOS, AWS

●Superb Skills with Concepts: TCP/IP, Scripting, Object Oriented Programming

●Expert Knowledge with O/S: CentOS, Ubuntu, Windows Server, FortiNet, Palo Alto Network

Experience

Software Technician

Applied Materials 2020-present

Organize data center

Converse less utilize servers to different role

Integrate and test complex infrastructure for client setup

System Administrator 2018-2019

Veltec Networks Inc.

●Manage physical servers and Virtual Machines in VMWare cluster

●Packages install and upgrade using YUM packaging manager

●Customize bash script to mirror packages from one master to thousand+ servers

●Using Kickstart installation to mass deploy of Operating System

●Using PXE server to install customized Operating System

●Upgrading older version of RedHat

●Design, configure CentOS to join Active Directory LDAP

●Writing Ansible playbook to automate administration tasks

●Create and troubleshoot new VM in VMWare cluster

●Setup share NFS and apply access control to user folder

●System administrator CentOS, create, troubleshoot users in Domain Controller

●Troubleshoot Palo Alto network firewall, Panorama appliance

Software Test Associate 2016-2018

Flex, CloudLabs

●Writing Ansible playbook to automate software installation and performance analysis for data center

●Deploy CentOS, install various softwares, packages

●System administrator CentOS

●Setup LDAP server to authenticate F5 firewall users

●Familiar and hands-on experience with many platforms such as Supermicro, Tyan and Intel motherboard

Field Helpdesk Support 2015 – 2016

Multiscope IT Services, Burlingame, CA

●Support Windows, Linux Server, Exchange, G-suite for a private school, CPA office

●Setup ESXi, Virtual-Box for simulation of Cisco IOS image

●Setup Amazon Cloud Computing

●Wrote Perl automation scripts, libraries, and tools for performance testing on multiple platforms.

Professional Certifications

●CompTia Security+: global certification that validates the baseline skills needed to perform core security functions, ISO 17024 standards, US DoD compliance to meet directive 8140/8570.01-M requirements.

●Network+: Vendor-neutral certification that proves a technician's competency in managing, maintaining, troubleshooting, installing, and configuring basic network infrastructure.

Education

National University Computer Science in progress

Udacity School of Cloud Computing 2020

Mission College, Santa Clara CA 5/2019

AS degree Computer Information System

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