Agile Methods, Project Management, AWS
Resume:
Blake Fegan
**** * ****** ***, ******, CO *****
*************@*****.***
Background:
Hello! My experience includes 5+ years of general IT experience focusing on product management and process delivery using agile methodologies. Proven ability to manage the application delivery process with efficiency to meet client expectations. I have experience in both IT Consulting and FTE Business Analyst positions. Currently, I am preparing for the AWS Developer Associate exam after having passed the AWS Solutions Architect Associate earlier this year. I am doing this to broaden my IT knowledge and gain new skills that may help new teams in future opportunities. PROFESSIONAL SUMMARY
Dish Networks - Denver, CO Business Analyst II
Jan 2019 – June 2020
● Passed the AWS Solutions Architect Associate certification on 02/15/2020
● Support Sling operations by ensuring customers are billed correctly through SQL queries and Python scripts
● Understand insights from big data pulls in order to communicate results and recommendations effectively
● Designed A/B experiments to gide product direction with iterative innovation and measurement
● Experience creating process flows for all Sling Billing & Credit related processes and mapping out system integrations when adding new features to existing applications.
● Working towards becoming the SME for the chargeback process within Sling B&C in order to fully understand the impact on the overall business; analyze, identify, and implement potential process and systems enhancements Capgemini - Atlanta, GA Technical Analyst
Apr 2018 - Dec 2018
● Liaison between key stakeholders, QA, and Dev teams in order to maintain alignment of current/future objectives
● Proven ability to understand business requirements and take full ownership of drafting/demoing user stories
● Held weekly meetings with the client in order to review the backlog so that I could drive the team’s analysis roadmap and prioritize the most important product features
● Worked with onshore/offshore development and QA teams to implement new product features
● Demoed user stories to the client before final design could be accepted and moved to production
● One of three business analysts responsible for managing a group of onshore/offshore dev and QA teams to create a new Agent Escalation app for Cox Communications; Cox was the largest US client for Capgemini in 2018 UPS Corporate - Atlanta, GA Customer Technology Marketing Specialist Oct 2015 - Apr 2018
● Product owner of three separate applications on UPS.com (Global Locator, Time&Cost tool, Claims on the Web)
● Lead sponsor assigned to manage a project lifecycle (developers, finance, QA, tech, vendors, etc) aimed at improving the customer experience of the global locator application in emerging market countries
● Established the analytical framework for my team through ad-hoc analysis, automated dashboards, and self- service reporting tools to surface key data to stakeholders
● Identified areas of improvement through root cause analysis reports to improve accuracy and consistency
● Experience working with external vendors and being the sole point of contact to our business units Ernst & Yong - Atlanta, GA Advisory Services Practice (Internship) Mar 2015 - Oct 2015
● Training workshops for the introduction of modelling applications in Pega Sytems
● Classroom training in preparation for Pegau and Project Management certifications
● Passed the Pega 7.2 business architect certification in March 2015 Qualifications :
● 5+ years of various IT related positions (Product Management, Agile Scrum, etc)
● On-the job experience using Excel, SQL, Linux, and introduction to Python
● Project Management skills and full understanding of the Application Lifecycle Management Process
● Positive attitude, team focused player, and strong verbal/writing skills
● Passed the AWS Solutions Architect Associate level exam earlier in 2020 and plan to pass the AWS Developer exam on 7/15/2020 which shows my willingness to expand my IT skills EDUCATION & PROFESSIONAL DEVELOPMENT
University of Georgia, Terry College of Business BBA 2014
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