Support Engineer

T. Sheik Abdul Rahim

Address : Poonamallee

Phone : +91-978*******, +91-995******** Email : *********@*****.***

*********@*****.***

Objective

To pursue a challenging to integrate in a reputable organization to expand my knowledge and experience.

Educational Qualification

Bachelor of Science in Computer Science from Madras University, Chennai. (2000-2003)

Diploma in Information Technology at NIIT, Chennai. (2003-2004)

Multimedia (AAASP) Arena Multimedia (A Division of Aptech Ltd). (2007-2009)

Networking with Microsoft Products at Sansbound, Chennai. (2010)

Microsoft Certified Professional (MCP)

Microsoft Certified System Administrator (MCSA)

Microsoft Certified System Engineer (MCSE)

Knowledge

Customer Service, Backup Operations, Windows, MSOffice, Windows Server 2003/2012, Multimedia, (self- basic Linux, MySQL)

Experience

Currently worked in InterTech, Muscat, Sultanate of Oman as a Service Engineer and has been deputed to his clients as a Bank Muscat from Aug 2019 to Jan 2020

Project: Windows 10 Upgrade

Worked in Pothys as Engineer from May 2019 to Aug 2019

Worked in InterTech, Muscat, Sultanate of Oman as a Support Engineer and has been deputed to his clients as a Ministry of Tourism and Bank Sohar from Jun 2012 to April 2018

Worked in United Systems, Muscat, Sultanate of Oman as a System Support Engineer and has been deputed to his clients as a Bank Muscat from May 2010 to April 2012.

Worked in Professional International Couriers Pvt Ltds, Chennai, as a Senior Operations Supervisor from Jul 2006 to Apr 2010.

To ensure that all transactions are finalized in a timely manner and within the service standards

Generate MIS and Reconciliation reports.

Verify the document for Commercial, Non Commercial & Sample Cargo Shipment.

Ensuring total customer satisfaction by providing quality service, which is minimizing error or error free, submitted in a timely manner and communicated effectively.

Work closely with the team to improve the standard and quality of work

Problem raise in the shipment to be solved in era.

Worked in Computer Age Management Services (CAMS), Chennai, as a GNIIT Trainee from Feb 2005 to Apr 2006.

Responsible for job allocation and efficient queue management

Handling the process like Transmission share bond, Transfers share bond, Change f Address, Bank Details, Pan No., Change of Mode and Date of Birth.

Changes made with valuable document for each process.

Generate the daily report and monthly report.

Responsible for Turn Around Time (TAT) f each and every document.

Accountable for reports and other day-to-day reports.

Achievements

Due to perfect validations and security measurements in the time tracking system, there are requests from other teams to develop one such for them. Ultimately, this has resulted in appreciation.

Personal Profile

Name : T. Sheik Abdul Rahim

Father Name : M.S. Thaheer

Date of Birth : 24.11.1981

Sex : Male

Marital Status : Married

Nationality : Indian

Permanent Address : New No: 3/1A, Plot No: 59 Srinagar 3rd Street

Poonamallee Chennai-600056 TamilNadu

Languages : Can Speak, Read and Write: Tamil and English

Can Speak: Hindi

Can Read and Write: Arabic

Email : *********@*****.*** / *********@*****.***

DECLARATION

I hereby declare that the details furnished are true to my knowledge.

Date:

Place: Chennai Signature

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