Radhika Goswami

201-***-**** • add8xw@r.postjobfree.com

Bakersfield, CA 93311 • LinkedIn.com/in/RadhikaGoswami

Summary

Information Technology professional with 4+ years of software engineering, infrastructure and Data analyzing experience. Responsible for optimization, upgrading, uptime assurance, and performance tuning and recovery procedures for mission-critical enterprise systems used by 400M+ subscribers. Passionate about technology and data management with the results to back it up.

EDUCATION

Pace University, New York, NY May 2020

Master of Science in Information Systems

Maharishi Dayanand University, Rohtak, India May 2013

Bachelor of Technology in Information Technology

EXPERIENCE

Modern Rural Youth Development Organization, New Delhi, India

Monitoring and Evaluation Officer Sep 2018 – Jan 2019

• Developed monitoring/evaluation system and created IDs for 150,000+ impoverished children, allowing access to

bank accounts, financial literacy programs, and human/citizen rights education, resulting in increased social mobility

• Managed/conducted 500+ surveys, 7 focus groups, and 50+ case studies for program beneficiaries and stakeholders

• Collaborated with business partners to develop technological concepts and requirements for new system initiatives

• Translated business requirements with the Project Manager to establish strategy and analyze business tradeoffs

• Developed high quality and accurate business and system requirements, user stories, use cases, functional specifications and technical documentation to support projects

Airtel,Gurgaon, India

Software Engineer May 2017 – Nov 2017

• Served as subject matter expert on Solace infrastructure handling 90B+ real-time events daily across 18 countries

• Optimized systems to accelerate order-to-activation cycles, real-time provisioning, CDR capture, & number

portability

• Performed packet capture and analysis in Wireshark for troubleshooting of issues across network infrastructure

• Oversaw the administration of distributed systems at 3 datacenters serving 400M+ mobile subscribers daily

• Partnered with the client group to understand their requirements and issues

Analyst May 2015 – Apr 2017

• Configured monitoring, alerting, and reporting of Apache and Wildfly server incidents in Nagios Monitoring Tool, resulting in faster issue resolution by 10% monthly

• Met regularly with stakeholders to discuss business requirements and translate needs into technical documentation

• Created crontab files to automate the execution of routine maintenance scripts on SQL server infrastructure

• Supported infrastructure for sales tracking platform used by 100,000+ on-site and remote team members

• Worked with 5 developers throughout systems upgrade lifecycle, ensuring uptime and performance SLAs were met

SONI Group,Gurgaon, India

Systems Administrator Jul 2013 – Apr 2015

• Troubleshot workstations in an Active Directory environment for offices, properties, and administrative staff

• Performed weekly and monthly system backups of all systems in corporate and satellite offices.

• Oversaw hardware support including imaging machines via Ghost, parts repair, and maintenance of workstations

• Handled account management tasks via Active Directory (resetting passwords, unlocking accounts, security

group memberships, OU management)

ACADEMIC PROJECTS

SALESFORCE IMPLEMENTATION

Analyzed business requirements and resolved case requests including configuration/customization 50+ profiles permission sets, public groups, roles, role hierarchy, field level- security, record types, queues, reports and dashboards

Worked on custom objects, application and custom report type. Dealt with queues, groups and created assignment rules email alerts and templets for case management.

Developed custom page layout, custom properties, established relationships with the properties, data import and successful knowledge transfer to the client

False Alarm Analysis

• Refined and standardized raw data using Execute SQL task in multiple environments using logistics regression to

analyze and reduce false alarms by 8%

• Analyzed/visualized the data in Tableau and Power BI to predict the pattern of true and false alarms using Python

UNFPA (United Nations Population Funds)

• Designed a project proposal to increase the knowledge about women’s reproductive rights to include new courses in

the current performance appraisal and development (PAD) system.

• Developed data flow diagrams, use cases, and context diagrams to design a new web-based system that would

offer online courses which employees could select to enhance their skills and increase their productivity

TECHNICAL SKILLS

Applications: Microsoft Office 365, SOLACE Messaging Tool, JIRA, Data visualization (Tableau Desktop, Visio), MySQL, Package managers (apt, Homebrew, yum), API (REST, SOAP), IBM SPSS, JBOSS

Languages: Bash (shell scripting), HTML, Python

Operating Systems: Windows 10, macOS, Red Hat Enterprise Linux, Kali Linux

Networking: TCP/IP, DNS

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