Customer Service Agent
Resume:
E-MAIL ADDRESS
******.********@*****.***
CONTACT #
Polished, professional customer service rep offering: An unwavering commitment to customer service,
with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship and partnership-building skills
—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win
outcomes.
SHADAN FATIMA
PROFESSIONAL PROFILE
ABILITIES
GOOD SPEAKER (customer service) : I talk clearly and explain things in a non- technical way. Excellent negotiation skills.
CREATIVE WITH ABILITY TO NEGOTIATE AND SELL : I am a storyteller and come up with ideas on the spot.
TEAM LEADER : I am a leader and not a manager. Ability to listen and I know how to get work done while being empathetic towards team members.
INCURABLE OPTIMIST
DETAIL ORIENTED WITH STRONG ANALYTICAL SKILLS
ENTREPRENEURIAL SPIRIT
RECENT PROJECTS
Delivered career counselling sessions to over 500
high school students, helping them understand their career options.
Worked directly with the university's design and
editorial services to assist with the production of appropriate marketing materials for the dental
college.
Supported members of the Marketing team on
specific activities or procedures related to the
University as appropriate to the level of the post. MARKETING CAMPAIGNS
Writing scripts and overseeing the production of
the content on the official university website.
Update the editorial content of the University’s
web pages, as directed.
Represented the University at various national
events like Sharjah educational expo, Ajman
educational expo, AEEDC. Engaged with students
and families, promoted the University's vision and mission.
Organized facility tours at the university and
dental hospital.
Provide one to one information and advice to
potential applicants.
Annual Global day and GMU Alumni Summit:
Planning and organizing the production of
promotional material (print & online) up to
one year in advance to ensure that deadlines are
met.
Coordinating the university’s annual graduation
ceremony.
Coordinating university's events in relation to major accreditations and assisted in hospital audits.
CAREER COUNSELLING
WEBSITE
STUDENT RECRUITMENT
EVENTS
ACADEMIC BACKGROUND
WORK EXPERIENCE
THUMBAY DENTAL HOSPITAL
General Dental Practitioner and Clinical Tutor
SEPT 2017 -PRESENT
Performing routine dental procedures like fillings, root canal treatments, scaling and polishing, replacement of missing teeth and child care dentistry. Delivered lectures, seminars and tutorials.
Overseeing clinical, professional and personal development of over 70 students in the clinics ( extensive experience in providing hands on training in Restorative Dentistry, Oral Surgery, Prosthodontics and Radiology).
RAK COLLEGE OF DENTAL SCIENCES
Clinical Tutor and Lab Instructor
Supervised and participated in the preparation of all the laboratory assignments/projects during training sessions.
Lecture and demonstrate dental procedures according to the lesson plan provided by the Institution.
AUG 2016 - SEPT 2017
UNION CO-OP, AL TOWAR 4 JUNE – 30 JUNE 2015
Responsible for attracting potential customers and informing them about Ariel Gel and Pods and the different powders for different washing machines. Responsible for increasing the sales for Ariel products as well as Downy liquids. Promoter
AL KHAIL MALL, DUBAI 21 MAY- 31 MAY 2015
Responsible for attracting potential customers and informing them about a new Honey brand, Madurasa.
Responsible for increasing the sale.
Promoter
WORK EXPERIENCE
DOCTOR OF DENTAL MEDICINE [DMD] GULF MEDICAL UNIVERSITY, UAE 2015 RAK COLLEGE OF DENTAL SCIENCES, U.A.E 2016
Completed Internship in Doctor of Dental Medicine
(D.M.D)
ACADEMIC BACKGROUND
LICENSES
MOH LICENSE HOLDER [MINISTRY OF HEALTH]
REFERENCES
References will be provided upon request.
Contact this candidate