NATHAN QUINN RODRIGUEZ

add8pi@r.postjobfree.com 909-***-****

PROFILE

Recent graduate (May 2019) in Information Systems with experience in customer service, logical analysis, database management, infrastructure, troubleshooting, and research.

• Strong analytical, quantitative, and practical skills to identify problems and make sound decisions in IT Support.

• Ability to clearly communicate solutions based on analytical research. Experienced public speaker.

• Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers. TECHNICAL SKILLS

Programming Languages: C#, SQL, Python, Java, JavaScript, HTML, CSS, Shell scripting Linux and Windows. Operating Systems: Windows:Active Directory, Group Policy, DNS, Linux, MacOS, Software: MS Office Suite: Word, Excel, PowerPoint, Outlook, Hypervisors (VMware) Database and Network: MySQL, WIndows Server 2012/2019, Sub/Supernetting, Wifi, WAN, ISP Web Technologies: Azure, Tomcat, client side apps, server side apps, API’s PROFESSIONAL EMPLOYMENT

Bmw Genius (IT Support), BMW of Ontario, Ontario CA. November 2019 - June 2020

• Help assist customers with technology in vehicle. Operating systems iDrive6/7 for BMW

• Work within a team to troubleshoot and resolve problems using software troubleshooting tools and devices.

• Generate reports for vehicle inventory in Excel and maintain portal for errors and messages to BMW North America Corporate Office

• Provide office level support for admin. Including financial records related to BMW (RDR report) Specialist, APPLE, INC., San Francisco, CA June 2018 – November 2019

• Obtained excellent understanding of Operating System (MacOS iOS) and applications related to Apple

• Analyzes issues on iOS and MacOS to problem solve and troubleshoot IT solutions for customers using diagnostic tools

• Collaborates with internal teams to define objectives and produce positive outcomes.

• Configure network settings, data management settings, complex issues for Mac and iOS devices Q.A. Tester, Crystal Dynamics, Redwood City, CA October 2018 - May 2019

• Tested Popular Video Game Titles using Avalanche's Apex game engine

• Participated in Black Box testing and logged errors into databases. Relationship Banker, J.P.MORGAN CHASE BANK, N.A., Atherton, CA June 2016 – April 2017

• Resolved complex issues for account management by thoroughly researching and analyzing system problems.

• Initiated new strategic investments utilizing CRM tools.

• Acquired necessary license exams including Series 6, Series 63, and California Life Insurance exam. EDUCATION

Bachelor of Science, Business: Information Systems - SAN FRANCISCO STATE UNIVERSITY, CA; 2019 COLLEGE ATHLETICS: Men’s WRESTLING 3-Time California State Finalist & California State Championship Team ACADEMIC PR OJECTS

Oracle SQL Database Project: Worked on a team to design and implement a new database structure for a client using Oracle. Created two non-trivial external views for different users in addition to a conceptual view. Scope Management Plan: Researched and analyzed a business case to define and present an appropriate business plan with scheduling, budgeting, objectives, resources, and cost management. Webpage Project: Analyzed information to create a web page utilizing a double-declining depreciation table and source code using JavaScript, PHP, and HTML

•

•