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Customer Service Manager

Location:
Lexington, NC
Posted:
July 01, 2020

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Resume:

Nick Allan Atkins Jr. CIR, PRC, CSSR, CDR, ACIR, CSMR

*** ****** ******* **

Lexington, NC 27292

336-***-****- C

add8ph@r.postjobfree.com

Nick Atkins is: An Experienced Talent Acquisition, and HR professional with extensive experience in Leading Recruitment teams, Full Life Cycle Recruiting, Human Resources, Building Strong Teams, Talent Acquisition Project Management, Analytics & Metrics, Sourcing Science, Campus Recruitment and many other components of HR and Talent Acquisition Management, within Finance, Healthcare, Customer Service, Manufacturing, Retail, Pharma, Property Management, Construction, Travel, Card Services, IT, E-commerce, Cloud, DBA, Adult Learning, Logistics,Transportation and Supply Chain. I am Experienced with Entry Level to Executive Level hiring within a Virtual and In-House environment. Specializing in Innovative sourcing, ATS efficiency and Recruiter Development.

EDUCATION:

B.A. Human Relations, High Point University,

High Point NC. Degree earned 05/1999.

WORK HISTORY:

Alexander Mann Solutions: GE Health Care- 3/23/2020- Present- Principle Resource Specialist- Full Life Cycle Recruiter- Cyber Security, Engineering, Analytics recruitment.

·Delhaize/ RBS- Bonney: 6/5/2017- 8/2017 & 10/2017- 3/9/2020- Recruiter/Contractor

·American Express- 8/2017- 2/2018- Sr. Recruiter – Full Life Cycle Recruitment

·Cielo/ Cone Health,Greensboro NC (8/2016- 5/2017): Sr. Talent Acquisition Manager- Escalation Specialist for roles 80+ days for multiple Hospital and healthcare facilities nationwide.

·ADP, Lexington NC (6/2014- 5/2016): Client Relationship Manager- Full Life Cycle Recruitment

·The Carroll Companies, Greensboro NC (12/2/2013- 8/2014): HR & Recruitment Manager- Built Recruiting Dept from scratch, managed team of 4 HR and Recruiting professionals, as well as for 300-member company HR responsibilities.

·Allegis Talent 2 at American Express, Greensboro NC (2/22/10 – 12/2/13): Recruitment Relationship Manger/ Client Recruiting Specialist- Managed team of 6 recruiters to build new dept in Salt Lake City Utah, Managed others within sourcing and process.

·NCO Financial, Greensboro NC (08/04/08-08/01/09): Regional Manager of Recruiting South US- Managed teams across the South US and Puerto Rico of over 48 recruitment professionals, training and account management.

·Bank of America., Greensboro NC (09/06/05-08/04/08): AVP Recruiter II- Full Life Cycle recruitment, managed junior recruiters, SME for role clarity projects, OFCCP champion.

·Unilin Flooring, Thomasville NC (09/01/04 - 09/05/05): Employment Recruiter- Full Life Cycle recruitment

·Thomasville Furniture, Thomasville NC (4/1/2002 - 08/01/04): Recruiter & HR Assistant- Full Life Cycle Recruitment

Experience With:

ADP Virtual Edge, Lawson & Infore.

Taleo/ Taleo National Trainer, Brassring, First Advantage

·Compliance analytics and auditing

·Compensation analytics

·ATS Integrity Auditing

Full Life Cycle Recruitment and Hiring Manager Relations, Human Relations Management.

Investigations for ADA/EEO/ Unemployment/Labor Law/Workers Compensation/Harassment, federal regulations, and polices

Investigations for ADA/EEO/ Unemployment/Labor Law/Workers Compensation/Harassment

OFCCP Champion

Recruiting Specialty Genres:

Electrical Maintenance Technician and Engineering, Retail Sales, Financial, Call Center, Warehouse, Forklift, Heath Care, Nursing, Coders, Underwriters. Executive & Director Level recruiting. Pharmaceutical Sales, Customer Service Reps, PLC technicians, Automation Specialists, Administrative Assistants, Managers, Sales Managers & Reps.

Engineers, Safety Managers, Managers, Laborers, Accountants, Sales, & Facilities employees, Manufacturing Associates, Supervisors, Drivers, Sales, Engineers, & Managers

Management Experience:

Managed teams of up to 48+ within recruitment processes, measured ROI and built recruitment strategy with training, metrics and project management processes.

ABILITIES & INTERESTS:

Computer Literate (Excel, Word, Power Point, Taleo, Kronos, Concur, Brassring, Sharepoint, Lotus Notes, Peoplesoft, Maxhire, Linkedin, Adobe photoshop, Visio, Monstertrac, & Outlook)

AIRS Certifications earned – Certified Internet Recruiter (CIR), Professional Recruiter Certification (PRC), Certified Social Sourcing Recruiter (CSSR), Certified Diversity Recruiter (CDR), Advanced Certified Internet Recruiter (ACIR), Certified Social Media Recruiter (CSMR

Member of Davidson County HR Association (4/2002 – 09/2005)

Member of High Point HR Association (4/2002 – 09/2005)

Toastmasters Member achieved ATM



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