Walter W. Rosenfeld

210-***-**** Houston, TX add8nu@r.postjobfree.com https://www.linkedin.com/in/retlaw

SENIOR PROGRAM MANAGER

Specializes in: Initiating Operational Improvements and Leading High-Performing Teams

15 years of program management experience. Excels at leading the collaboration of globally dispersed, cross-functional teams with fluid priorities and building consensus through influence. Experienced at scoping and scheduling projects with internal stakeholders, offshore reportables, and vendors. In-depth experience at analyzing and optimizing processes. Exceptional at integrating program capabilities and goals with broader business objectives. Outstanding communication skills, leadership ability, and business acumen.

Team Management Vendor Management Risk Management Product Backlog Project Management

Process Improvements Budgeting Waterfall / Agile / Scrum Methodologies Data Analysis Change Management

Professional Experience

Program Manager Hewlett-Packard – Spring, TX Apr 2018 – Jun 2020

Directed delivery of complex, global programs, ensuring compliance with international legal and regulatory requirements.

Decreased annualized spend $1M+ by implementing initiatives and negotiating trade-offs to standardize deliverables and manage vendors’ billable contributions.

Reduced delivery schedules 33%, identifying opportunities through usability testing to streamline workflows.

Established scope and schedules for multiple, concurrent projects, obtaining buy-in from cross-functional stakeholders.

Managed the day-to-day activities for a team of ~7 dotted-line contractors, including 2 project managers.

Project Manager zipjob.com – remote office / 1099 position Feb 2017 – Apr 2018

Managed multiple, concurrent short-term projects, gathering customer requirements, conducting project kick-offs, and defining scope, budget, and schedule, including work breakdown structure and critical path.

Conducted formal new-hire training as well as on-going, ad-hoc coaching.

Senior R&D Project Manager The SAS Institute – Cary, NC Apr 2016 – Feb 2017

Coordinated agile, cross-functional operations for dozens of quarterly products in a continuous integration environment, maintaining a master schedule and tracking deliverables.

Initiated program-level improvements, reducing workflows 50% and increasing content consistency 100%.

Facilitated project kick-off and on-going status meetings with senior management, developers, QA, and documentation.

Managed scrum processes, including backlog grooming, daily stand-ups, and retrospectives.

Tracked software development and testing in JIRA, increasing story and epic completion rate 25%.

Content Manager eBay (contract Milestone Technology) – San Antonio, TX Aug 2015 – Apr 2016

Established data center documentation best practices, implementing a Document Management System (DMS), version control, and metadata tags for full search capabilities.

Developed templates and processes for a creating a variety of documents.

Gathered stakeholder requirements, translating into actionable, data-driven recommendations for deliverables.

Technical Writer Whataburger – San Antonio, TX Feb 2015 – Aug 2015

Technical Writer Rackspace (6mo contract INDUTEC) – San Antonio, TX Aug 2014 – Feb 2015

Wrote and edited technical documents for software developers and user guides, including detailed Visio diagrams.

Created and maintained GET and Confluence wikis and a SharePoint site, establishing access and permissions.

Program Manager Cisco Systems – Boxborough, MA Jan 2013 – Apr 2014

Managed day-to-day program activities, leading concurrent initiatives in an agile, cross-functional environment.

Submitted quarterly SOWs with a ~$2M budget, reducing year-over-year spend +55%.

Reduced issues +30% and increased KPI success 25% by implementing project / program best practices.

Monitored project workflows, deadlines, and quality from a global network of vendors (China, India, Japan, Warsaw).

Documentation Program Manager US Navy (Azimuth Corp) – Philadelphia, PA Sep 2011 – Sep 2012

Performed all staff management, including hiring, training, day-to-day priorities, and performance evaluations.

Completed 150% above scheduled annual work, communicating program status against established schedules and quality KPI to senior military and civilian personnel.

Refined document format and style and initiated the use of SharePoint to facilitate processes.

Project Manager Comcast (3mo contract Apex Systems) – Radnor, PA Aug 2010 – Nov 2010

Managed UI and documentation projects, using JIRA to track and resolve issues.

Directed the technical writing efforts and documentation strategy for a User Guide and other customer facing collateral.

Localization Expert SAP (4mo contract YOH) – Newtown Square, PA Mar 2010 – Jun 2010

Provided a deep dive analysis of processes, presenting recommendations for improvement to senior managers.

Deployed the localization process for a new, cloud-based sales tool.

Wrote and edited contributions for a Technical Proof of Concept for a SaaS Content Management System (CMS).

Program Manager Motorola Mobility – Libertyville, IL Apr 2000 – Feb 2009

Decreased workflows 60% and improved defect resolution rate 200%, directing global operations to manage risk, scope, and deployment of mobile phone deliverables exceeding Six Sigma quality levels.

Managed agile SDLC activities, directing the activities of ~4 offshore developers and maintaining a product backlog of enhancements and issues.

Increased customer purchases by 25%, creating a co-branding process across 6 regions and in 50+ languages (based on customer surveys citing improved co-branding as a specific reason for increased sales).

Managed the definition, development, release, and support for dozens of features in multiple mobile phones in an agile environment using 2 to 4-week sprints.

Solicited buy-in for initiatives from a wide spectrum of globally dispersed, cross-functional contributors, such as senior management, customer representatives, developers, QA, Legal, Marketing, and UI designers.

Education & Training

Bachelor of Art, English – University of California at Santa Barbara

Associates Degree, Project Management – The George Washington University

Key coursework included all PMBOK-based Project Management Professional (PMP) classes need for certification from the Project Management Institute (PMI).

SAFe – Scaled Agile Project Management AWS Azure BI Analytics

Certifications

Certified Scrum Master

Six Sigma Yellow Belt

Technical Proficiencies

MS Project, SharePoint, ServiceNow, JIRA, Visio, MS Office (expert proficiency), SDL Trados

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