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Customer Service Representative

Location:
Minneapolis, MN
Posted:
June 30, 2020

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Resume:

Craig A. Johnson

***** ***** ***

Lindstrom, Mn *5045

612-***-****

METROPOLITAN CENTER FOR INDEPENDENT LIVING 1989 – present

TITLE: DIRECT SERVICE PROVIDER

Care for disabled person

Dress, help with daily cares

Clean house/apartment as required

Do laundry as laundry as required

Dispense medication as required

AMAZON

TITLE: INBOUND SORT

Unload product and place in sorting bins 2017

HIGHWAY 10 – JT’S AUTO 2016

TITLE : BATTERY TECHNICIAN

Replace automotive batteries

Jump customer batteries as required

Remove/replace flat tires

STANLEY CONVERGENT SECURITY CORPORATION 1996-2014

(FORMERLY HSM, FORMERLY HONEYWELL INCORPATED)

TITLE: DEPARTMENT TRAINER -TECHNICAL ASSISTANCE CENTER 2014

Trained new staff in performing all aspects of the department responsibilities

TITLE: TECHNICAL ASSISTANCE CENTER REPRESENTATIVE approx. 2000-2014

Panel trouble shooting with technicians (programming zones, codes).

Access control programming (door schedules, access cards, time zones).

Schedule changes/dispatching of service technicians

TITLE: CUSTOMER SERVICE REPRESENTATIVE approx. 1997-2000

Trouble shooting with customer (clearing faults, force arming, bypassing).

Remote programming of panels (code changes, remote arming).

TITLE: MISSING CLOSE/DISPATCHER approx. 1996-1997

Contacted customers regarding Late to Close Signals

Performed temporary schedule changes

Dispatched on incoming alarms of all types (burglary, Fire, Equipment) as required

NAPA AUTO PARTS DELIVERY DRIVER

Delivered parts to NAPA accounts as require by customers

BYERLYS

Bagged customer groceries as requested.

Loaded customer groceries into vehicles as requested.

Delivered customer deli & bakery orders as requested.

Reference:

Mary Jo Guilmette - Former Supervisor

Stanley Security Services

6000 Nathan Lane # 300

Plymouth, MN 55442

877-***-****

Tanya Riley – Former Co-worker

Stanley Security Services

6000 Nathan Lane # 300

Plymouth, MN 55442

888-***-****

David Swanson

MCIL Client/Supervisor

1400 2nd St So.

Minneapolis, MN 55443

612-***-****

Michael VanBrundt

Convergint Technologies Technician, Former Co-worker

23632 Monroe St.

East Bethel, MN 55055

651-***-****



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