Assistant Director

Assistant Director, Portfolio Operations

Qualifications Profile

Results-driven and performance-focused professional with broad-based experience in all aspects of facility operations and project management.

Core Competencies

Portfolio Management Capacity Planning System Integration Business Relationship Management

Project Management Technology Solutions Delivery Organizational Leadership Budget Development

On-site Operations Management Regulatory and Standard Compliance Team Training and Development

Performance Improvement Client and Vendor Relations Technical Issues Resolution Data Center Delivery

Professional Experience

Confidential New York, NY

Clinical and Research Portfolio Manager Aug 2014–Present

oEfficiently handle real estate development and facilities management functions for more than 1.2 million sq. ft. clinical and administration sites, as well as research and education properties with 1 million sq. ft. of space

oProvide hands-on leadership to 12 tenant coordinators in charge of working on site operations in Brooklyn, Long Island, Manhattan, Queens, and Staten Island, as well as guidance to new facility managers and tenant coordinators to secure maintenance of all operations

oOversee daily operations to guarantee proper maintenance and operations of properties in strict compliance with the established standards

oAdminister over 100 sites that include 14 Article 28 facilities, and have coordinate multiple emergencies to senior leadership

oBuild strong relationships and actively collaborate with the following individuals and teams:

Project managers and the team to discuss capital projects, renovations, and equipment installations;

All levels of the management in the medical center responsible for project management, facilities, finance, design, environmental services, construction, and security;

Senior management to coordinate emergencies;

Leasing team to ensure proper dissemination of operations and landlord information; and

Landlords in leased spaces to deliver support for tenant issues and conduct lease provisions and requirements as necessary

oDirect and implement compliance standards applicable to codes needed for Department of Health (DOH), DOB, The Joint Commission, and other government agencies

oTake charge of creating annual budgets for over 100 sites; guaranteeing oversight of properties within approved expense budgets; and administering documentation and records regarding vendors, contracts, and project work

oPreside over weekly team meetings, carry out performance evaluations, and coach the team for advancement

Bank of America New York, NY

Technical Project Manager Apr 2009–Oct 2013

oHeld accountability in delivering highly visible Business Intelligence trading projects within the set-forth timeline, as well as in managing deadline-driven implementation stage of newly created trading applications

oSpearheaded business-focused initiatives and internal support programs, while executing best practices and process management to attain positive business results

oLed department relocations and new infrastructure build-outs/moves by implementing new and re-purposed Windows, UNIX, Linux, and virtual machine (VM) environments

oRendered strategic oversight on six to eight projects with varying requirements through the design build and execution phases utilizing Six Sigma methodology

oProactively interacted with the following personnel:

HP/IBM and business technology leads to verify VIPS and URL changes and post-production monitoring;

System, SAN storage, and network administrators to ensure meeting of project requirements; and

Senior-level management to assist in supervising newly created Build Project Managers (BPM), a group of project managers specifically created to expedite the build phase process of a deadline-driven implementation stage of newly developed trading applications

oGuaranteed layout of several racks in support to placement of server type and cable management systems

oOffered guidance and leadership to teams to efficiently achieve business objectives, which involved monitoring progress using Clarity/Microsoft Project and other in-house tools to ensure on-time completion of project milestones

oInitiated the preparation of schedules for weekly meeting with the team consisting of 15 resources to determine potential risks and mitigate possible pitfalls

oConducted installation of over 50 network connections, provision of more than 60 terabytes of external storage for a media service, and delivery of disaster recovery storage-based replications

oHeaded 50 trading application projects within a three-year period, which entailed relocations, consolidations, new builds, and storage decommission upon merging of Bank of America and Merrill Lynch

Career Highlights:

Received commendation for notable contribution in preventing revenue loss of $1.5M in implementing a highly visible deadline-driven Business Intelligence trading project by redirecting and prioritizing all resources to focus on the delivery of 24 IBM x3650 M4 servers throughout three environments and two locations (New York and New Jersey), which is currently being used for trading market data reporting

Played an integral role in promptly troubleshooting underlying mission-critical issues through quick adaptation to rapidly changing environments

Served as the driving force behind successful deployment of projects that generated high-level metrics and gained utmost client satisfaction

Earlier Career

Merrill Lynch & Co., Inc. (Acquired by Bank of America in 2009) New York, NY

Data Center Optimization Program Manager Assistant Vice President

Data Center Manager Assistant Vice President

HQ Real Estate Administration-Building Supervisor

Education

IT Project Management Certificate

George Washington University, School of Business Washington, DC

Comprehensive Project Management Certificate

Stony Brook University Stony Brook, NY

Professional Development

Managing IT Projects Information Protection and Privacy Managing People and Politics

Effective Communication Skills Ethics in the Workplace Environment Space Planning

Technical Skills

Aware Manager Nexus Clarity

Microsoft Office Applications (Excel, Word, Outlook, and Project)

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