Michael C. Benham

** *** ***** ***** ********, Texas 75605 add8hf@r.postjobfree.com

903-***-****(H)

Qualifications Profile

Solutions-oriented, hands on Windows/Network/VMWare Administrator with 20+ years of experience, managing and supporting enterprise networks accompanied with expertise in integration of voice and data systems.

1Cross-platform and cross-technology experience, designing a wide array of networks for manufacturing, distribution, and telecommunications industries.

2Proficient in building and developing cohesive teams as well as unifying and motivating members to achieve common goals.

3Proven record of blending strong business acumen with technical knowledge to translate user requirements into workable IT solutions.

4Well versed in security plans, policies, and procedures, including backups, disaster recovery, and Internet, email, and v-mail usage.

5Adept in configuring, installing, and maintaining network hardware including switches, routers, firewalls, servers, PCs, PDAs, iPhone’s, Blackberry’s and storage products.

Core Competencies:

Network Administration

Systems Implementation

IT Solutions Development

Team Building

Problem Resolution

Customer Relations

Project Management

Hardware Configuration

Technical Mentoring

Technical Background

Hardware:

IBM AS400, IBM 6400-015 Printers, Perle 594 Remote Controllers, DLT Tape Autoloaders, Cisco Routers 2500, 2600, 3600 Series, Cisco Switches 2900, 3500, 4006, 4500, 6000 Series, Cisco PIX Firewalls 505, 515, 525 with DMZ, Cisco Aironet 340, 350 Series, Cabletron Smart Switch 6000, 9000 Series, Cabletron MMAC, Cabletron Smart Switch Router 8600, Aruba Instant Access Points, 3Com Switches Desktop, 4007 Series, Dell Power Edge Servers, Gateway ALR Servers, Compaq Servers, HP Proliant Netservers, HP P Class Blade Servers, HP Left Hand SAN, Compellent SAN, 3COM NBX, RAID 5, NEC 2400 IMX PBX, NEC NEAX 2000 PBX, Nortel Meridian Key Systems, Gnetworks OTDR, Fluke DSP-4000, Adtran CSU/DSU, Keytronix CSU/DSU, Fluke OptiView

Software:

OS400, Windows 95/98/Me/NT/2000/XP, NT Server, 2012 Server, Exchange Server, SNA Server, SQL Server, VMWare Vcenter, VMWare Vsphere, Microsoft HyperV, Outlook, IIS, AutoCAD, AutoLISP, FacSYS, Computer Associates PRMS, Vision High Availability Software, Veritas Backup Exec 2000, Arcserve, Norton Antivirus, McAfee Virusscan, PC Anywhere, Cabletron Spectrum Element Manager, 3Com Transend, Cisco IOS for Routers and Firewalls, Fluke Optiview

Professional Experience

Norris Cylinder Company, Longview, TX 2012-2020

IT Network Manager

Support two manufacturing facilities voice and data network consisting of both wired and wireless connectivity. Configured and installed TrackIT Helpdesk system for trouble ticket tracking. Perform adds/moves/changes for a hybrid Avaya PBX that consists of both digital handsets and VOiP handsets. Provide end user support for hardware/software/telephone/iPhone support for all employees at both locations. Deploy new iPhones to end users and re-deploy old devices when applicable. Performed MPLS upgrade to provide 20MB connectivity between the Longview and Huntsville manufacturing plants and also a shared 7MB internet connection for both sites and transition data services from Century Link to AT&T. Spec out and start a server virtualization plan for both of the manufacturing plants.

Glenmount Global Solutions, Longview, TX 2011-2012

Network Systems Administrator

Hands on support for a Windows Active Directory Domain with VMWare virtualized infrastructure. Provide server upgrades and new server deployments. Configure and install Cisco routers, switches and wireless AP’s. Split time between corporate support and also customer support for clients. Provide support for Microsoft Exchange.

J-W OPERATING COMPANY, Longview, Texas 2005 – 2011

Senior Network Administrator

Hands on daily network support for an 80+ site MPLS routed network with over 1500 users shared between 5 Network Administrators. Software and hardware support of an HP blade server chassis connected to a SAN which hosts 22 production virtual Servers in production and a Citrix server and with VMWare Vcenter for centralized management of virtual machines. Support 7 to 10 physical servers with upgrades and updates and connectivity to fiber SAN. Manage complete site backup solution with current version of Backup Exec. Provide end user support to allow fullest utilization of assets with software and hardware support. Assist with complex routing issues and upgrades to IOS for Cisco routers. Assist with complex troubleshooting issues with many different layers of complexity. Provide creation of new virtual servers.

FEDDERS UNITARY PRODUCTS, Longview, Texas 2003 – 2005

Network Administrator

Hands on support of the LAN/WAN consisting of about 50 PC’s in the office areas, 10 PC’s in the manufacturing area, and 10 wireless units for moving product throughout the production cycle. Take care of all adds, moves, changes for a NEC Key system, help maintain WAN network frame relay connectivity from Longview to Effingham, Illinois. Ensure tape backups run properly and perform test restores on a periodic basis. Monitor event logs on all servers proactively looking for possible hardware failures. Maintain all security for network shares for all users. Revamp entire data infrastructure to provide a better utilization of resources and provide documentation for all connections and remote closets for easier troubleshooting. Day to day end user software support for entire facility and support three automated test units with proprietary database software and the PC’s interface with PLC’s.

VALLEY TELEPHONE COOPERATIVE, Raymondville, Texas 2002 – 2003

IT/Billing/Help Desk Manager (Contract Position)

Direct all aspects of PC network and AS400 system with direct accountability for billing operations of entire company. Consistently ensure uptime of AS400, including PTF’s maintenance and application OS upgrade installation and system message monitoring. Oversee activities of 6 direct reports. Analyze and evaluate effectiveness of all SOPs for IT Department, creating new operating procedures to increase speed and security of billing cycle. Facilitate communications of LAN and AS400, ensuring proper configuration for top-level performance and throughput. Serve as a liaison between external customers and internal network design department to successfully implement various technologies for business models including ATM, Gigabit Ethernet, TDM and SONET technologies. Closely monitor and enforce Internet usage, security, and e-mail policies for entire organization.

Key Achievements:

1Provide the everyday support and monitoring of a 15 server Windows 2000 and NT Environment.

2Support a Dell Server Microsoft Exchange Cluster.

3Specify and monitor backup and recovery plan.

4Approve various server and desktop upgrades utilizing mostly Dell hardware.

5Monitor and fix network related issues and connectivity issues with users.

6Maintain user security on PC network.

7Use Fluke Optiview to help identify network issues and correct these proactively.

8In process of specifying and upgrading from a 720 to 820 series box.

9Purchasing a new 2729 external tape adapter and a 3580 H11 Tape drive to accommodate new drive space.

10Apply PTF’s as needed and system support as needed.

11Purchased and installed 10 new 18 GIG drives and two drive cages.

12System wide user security and backup procedure.

13In the process of implementing single sign on with a Windows 2000 AD Network utilizing Kerberos server and an IPCS.

14Designed and implemented a Layer 2 switched network utilizing Cisco 3500 Series switches with Gigabit between the MDF and the IDF’s. Configured and installed a pair of CISCO 2500 series routers to connect a remote location over a T-1. Utilized HSRP to initiate a dial around with ISDN backup when a failure is detected on the Serial port for the T-1.

15Configured and installed a pair of 515 PIX firewalls.

16One for production and one for failover. Maintain all necessary port openings and test accordingly as need arises.

17Develop internal IP network addressing for computers and devices on the corporate network by utilizing NAT on the PIX.

18Hard code translations for external addresses in the PIX to the internal devices. Monitor and inspect the logs off of the PIX with the software tool from NET IQ to check for sites visited, highest number of hits to which site.

19Verify the latest security updates are applied in a timely manner on the PIX’s when security updates are put out.

20Help in configuring a PIX 525 for the ISP side of the network, which also consists of DMZ for a mail server.

M-OPTIC, Longview, Texas 2000 – 2002

Network Integration Specialist

Developed and deployed voice and data network solutions to clients’ specifications and requirements. Composed documentation for detailed cable installations. Ensured optimal performance of network including desktop PC’s, network security, e-mail services, file and print services, network backups, and overall connectivity. Rendered end-user support services and network procurement planning.

Key Achievements:

1Specified, configured and installed various networks using Microsoft 2000, Exchange 2000 and client required software.

2Design, specify and install many inside/outside cable plant installations including Single and multi-mode fiber, CAT3, CAT5, CAT5e installations to BICSI standards.

3Help support various clients in a consulting role for OS upgrades, cumulative PTF package installs, system support, new hardware configuration, network configuration, performance tuning, and security audits.

4Design, configure, install and maintain many networks utilizing CISCO 3500, CISCO 4000 series switches, CISCO 1005, 1600, 1700, 2500, 2600, 3600 series routers with various connectivity and routed and routing protocols, CISCO PIX 505, 515, 525, 535 firewalls with and without DMZ configuration.

5Also installed one at a college where it had one outside interface and four inside interfaces and configured the routing between interfaces.

6Designed, configured, installed and maintained several Layer 3 implementations with Cisco 4000 series switches with the Layer 3 switch fabric with all of the IP Addressing associated with it.

7I have diverse experience not only dealing with CISCO equipment, but also with the new 3COM 4007 Layer 3 implementations and the Cabletron Smart Switch Router 8600 Layer 3 implementations. I have also configured the Smart Switch Router to communicate with CISCO 2500 and 2600 series routers via a PPP connection.

WALSH DISTRIBUTION, Texarkana, Texas 1998 – 2000

MIS Operations Manager, 1998 – 2000

Managed migration of voice and data infrastructure from supporting $60 million distribution facility to supporting an anticipated $2 billion facility. Provide leadership and direction for team of 18 employees across 5 distribution centers. Oversaw expense and capital budgets, monitoring all expenditures. Administered WAN communication circuits and local dial tone for all of the remote distribution warehouses. Planned and executed disaster recovery plan for central data center.

Key Achievements:

1Help with the Windows NT configuration of web farm utilizing Microsoft Site Server Commerce Edition.

2Reconfigure entire voice and data infrastructure for multi-site facility.

3Work with the RPG development team in working towards a secure AS400 with an in-house RPG warehouse application.

4Make AS400 accessible to a DMZ, corporate network, and visible from the internet behind a PIX firewall.

5Performed system tuning and performance on a 520 to optimize it for the extensive batch workload.

6Utilized BEST400 tool to help in sizing new machine.

7Configured a new mixed mode server S30 because of the extensive batch environment with 4 processors, 6 gigs main storage, 62 - 4 gig arms and kept the old 510 because of no upgrade path to the S30.

8Configured all the V.35 remote site communications to Pearle controllers.

9Configured all AS400 peripheral equipment at all remote locations.

10Verified Y2K compliance with the constant application of PTF’s and HIPER PTF’s.

11Upgraded OS400 from V4 to V4R2.

12Transitioned from old 510 to new S30.

13Developed disaster recovery plan and upgraded the 510 box to a new model that was identical to the S30 and implemented Vision software high availability solution for redundant AS400’s.

14Designed and spearheaded construction of e-commerce website with Microsoft Site Server Commerce Edition with Microsoft MSMQ connectivity to AS400 with CISCO 3500, and 4000 series switches, a 3600 series router for wide area network connectivity and a PIX 525 with a DMZ for the web farm and a privatized IP addressing scheme in the corporate network which had five remote areas in Paragould, AR, Birmingham, AL, San Antonio, TX Carrolton, TX and the main site being in Texarkana, TX.

15Started the design for all the sites to move toward voice and data over frame relay.

16Ensured 100% total internal and external customer satisfaction by preparing and detailing proper MIS Operations policies and procedures.

NORRIS CYLINDER COMPANY, Longview, Texas 1990 – 1998

Senior MIS Coordinator, 1996 – 1998

Manage MIS activities including LAN and AS400 administration; expense and capital budgets; and team of 3 employees. Handled all software and hardware maintenance contract procurement for manufacturing facility. Developed and tested MIS disaster recovery plan.

Key Achievements:

1Developed strategic plan for upgrade of CA/PRMS.

2Collaborated with Engineers to develop and implement designs for efficient automated data collection from shop floor.

LAN Administrator, 1992 – 1996

Developed and implemented PC LAN with connectivity to existing AS400. Directly accountable for total compliance with software licensing. Ensured daily backups for LAN and AS400 were secured via offsite tape rotation policy.

Key Achievements:

1Specified, configured, and installed a 170 series AS400 to provide a “Training” environment for an implementation of CA-PRMS with connectivity to a LAN.

2Utilized the BEST400 sizing tool to assist in the configuration of the new AS400.

3Specified, migrated, and installed an upgrade from a CISC box to the new 9406-500 series RISC box.

4Perform OS400 upgrades from V3R1, V3R6, V3R7, V4, and keep both cumulative and HIPER PTF’s up to date and applied.

5Perform system-tuning manual as opposed to automatic by monitoring memory pools, activity levels, and faults.

6Maintain communications, user security and backup plans for the AS400’s.

7Develop and implement disaster recovery model for the entire company.

8Designed and installed a fiber optic backbone throughout the manufacturing plant permitting automated internal data collection utilizing some CISCO equipment.

9Installed a PIX 515 with a DMZ for the corporation with connectivity to a headquarters site with 1600 series router over a frame-relay connection.

10Rewired the entire office area with Category 5 cable, utilizing in-house labor.

Draftsman, 1990 – 1992

Education / Training

KILGORE COLLEGE, Kilgore, Texas (2 years)

Who’s Who in Drafting Design and Technology in 1989

Professional Training:

1Netware 3.11 System Manager, Advanced System Manager, and Service and Support

2Networking Concepts

3Supporting NT Server 3.51

4Administering Windows NT Server 4.0

5AS400 Performance Analysis and Capacity Planning

6AS400 System Administration and Control

7OS400 Structure, Tailoring and Basic Tuning

8VMware Infrastructure Install and Configuration 3

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