Analyst Engineering
Resume:
PRERANA SADASHIV NILUVASE
Business Analyst
Personal Info
Address
Plano, TX 75074
USA
Phone
Email :
**************@*****.***
Date of Birth:
24.09.1991
LinkedIn:
www.linkedin.com/in/prerana-niluvase
Highlights
Project Management
Requirement Management
SDLC(Waterfall, Agile)
User Stories and Business
Documentation
Database Management(SQL
Server)
Windows Server Administration
Programming Languages(Python,
Basic C#)
Ticketing tools (JIRA, ZenDesk)
Microsoft Office Tools
Key Strengths
Analytical Thinking and Problem
Solving
Teamwork and Project
Management
Accurate and Detail Oriented
Effective Communication
Leadership
Achievements and
Certifications
ITIL Foundation certification
TESCO Value Award
TESCO Best Team Award for
Maximum Throughput
Gold and Silver Certifications on
Retail Management
An aspiring business analyst with 5+ years of experience in retail IT industry, who thrives in new, challenging and interactive business environments. My current expertise is in business strategy and analytics; I leverage data to solve problems and to drive business decisions in support of the retail industry at Tesco India. These experiences always allow me to comfortably adapt and transition between a variety of roles and responsibilities within an organization, while leveraging best practices to exceed performance goals. Experience
Business Analyst
Major involvement in conducting strategy analysis and defining a high-level program roadmap, including definition, critical milestones and strategic goals for “Tesco Till” program which is a billing system application.
Created business cases and BRDs with technical and functional specifications.
Created user stories and acceptance criteria.
Prepare testcases for UATs and documenting the test results.
Implementing and managing changes and interventions to ensure project goals are achieved.
Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
Producing accurate and timely reporting of program status throughout its life cycle.
Conducting brainstorm sessions and workshops for clients and stakeholders
Performed Portfolio analytics, recommended strategies and developed KPIs.
System Analyst
Worked as an Application Support Analyst and Team Lead for Retalix POS applications and Stock and Sales Management Systems .
Handled major escalations and case reviews.
Trouble shooting, monitoring (infrastructure and applications), maintenance and restoring the applications meeting the SLAs.
Created multiple business continuity plans during Disaster Recoveries both in active and passive modes.
Written multiple SQL, SSIS and python scripts for trouble shooting and RCAs
Experience in Incident management, Problem management,Change Management and Defect.
Management as per ITIL framework using the tools like JIRA and Zendesk.
Experience in Operations and Service Desk operations.
Data backup and restorations using SQL and application log analysis from POS applications.
Experience in Customer facing service delivery on and off business hours. Education
Dayananda Sagar College of Engineering, Visvesvaraya Technological University
Bangalore, India
Bachelor of Engineering (B.E.) - Information Science and Engineering First Class with Distinction 76% Aggregate
Nov’16 -
Feb' 19
Aug ’13 -
Sep’16
Jun ’09 -
Jun ’13
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