Customer Service Manager

WILLIAM VASANTHRAJ

** ** ******* ****

Address: No.17, Pannakara Arokia Street, Greams Road, Chennai

Mobile: 984*******

Email: *******.********@*****.***

Professional Profile

I have an overall of nearly 10 years of work experience in the service industry, processes and administration in the Banking and Financial Services Industry. And also functional coordination, secretarial and administration operations

Currently I am working at Standard Chartered GBS in the corporate affairs unit as a functional coordinator for the department itself - which involves handling of operations and administration of the Department. I definitely would like to make an identity for myself and hence I wish to apply for any suitable job profile in the administrative or secretarial sectors in your esteemed organization. I have always been loyal to the organization I work/worked for, a quick learner and dedicated with high energy levels and with great emphasis on providing excellent customer service, perfection to one’s best ability and dedicated work, eager to take responsibilities and challenges head on.

I wish to synchronize with the objective of your organization and work amidst it’s professional environment.

Skills

Smart, confident with excellent analytical skills.

Good planning and multi - tasking skills.

Fast learner and ability to quickly adapt to situations with a never give up attitude.

Ability to work in stressful situations with optimism and without losing focus of the purpose.

Ability to meet deadlines under any circumstance and commitment to business objectives and

Providing efficient customer service.

MS Suite of Applications (MS Word, MS Excel, MS PowerPoint)

Adobe Photoshop

Work History

Dates Location Employer Position And Job Description 2008 - 2018 CHENNAI STANDARD CHARTERED FUNCTIONAL CO-ORDINATOR

GBS

General

* Maintaining records and reports of bills, payments

* Scheduling meetings and preparing with the relevant logistics

* Vendor coordination

* Taking charge of all administration work and operations of the department

* Maintaining stocks and inventory reports

* Forecasting requirements for the forthcoming years keeping in mind the budgeting aspect

* Travel Management

Corporate Social Responsibility

Maintaining of data in the excel sheets (volunteering data, funds received / spent, events list) on a daily basis including follow up for data with other units

Download the registrations from the portal

Tracking list of events

Other emergency work (vendor coordination and event organizing when bandwidth is low/emergencies)

Employee engagement

Coordination with property team on location specific logistical support

Working alongside the Local Global Sourcing unit at GBS

Ensuring availability of suitable vendors to support all engagement activities

Event management

Vendor coordination during events.

Office Administration

Backend logistics for communication/event campaigns – audio, video, lighting, seating

SPOC for IT-related and Property-related coordination

Coordinates team meetings and team lunches/get-together/birthday celebrations

Vendor coordination for all events that take place in CSR and Employee engagement

Sourcing vendors to bill payments for each of these events conducted

CEO Meetings and Leadership training meetings vendor coordination and event support

Transport coordination

Filing of finance cover sheets & other processing documents

Monthly finance logs

Maintain the visitors’ ledger

Education /Qualifications

Qualifications Dates

High School Leaving Examination 2001

@ Assumption Higher secondary school, Chennai

Graduation (Bachelor of Commerce) 2017

@Tamilnadu open university, Chennai (Ongoing)

Reference

Nagalakshmi Yeshwanth – Manager of Corporate Affairs – “Standard Chartered Global Business Services Private Limited”

Languages Known

a. English : Proficient (Read, Write & Speak)

b. Tamil : Proficient (Read, Write & Speak)

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