Engineer Test

Suganya Kumar

Test Engineer

Ph: 861*******

Email: ***************@*****.***

OBJECTIVE

Motivated and optimistic person who demonstrates strong work ethic, creative ability and critical thinking

PROFESSIONAL SUMMARY

Proficient in creating and executing Manual Test Cases for web based applications

Deep knowledge of IVR tests and procedures

Testing voice quality and voice recognition functionality of IVR Systems

Sound knowledge in verifying call logs generated in IVR Systems

Excellent knowledge in Automation testing using Selenium and TestNG

Proficient in Designing & executing Automated test scripts using Selenium Webdriver, Java, TestNG

Good knowledge in OOPS and Core Java concepts

Good exposure in Hybrid framework using Page Object Model and Data driven

Knowledge in Continuous Integration tool like Jenkins and build management tools like Maven

Rich experience in working on Agile methodology and have good exposure to JIRA

Logged & track defects in Test Management tool like JIRA and Mantis

Involved in triage & status calls held with Onshore Technical Team on regular basis

Expertise in Functional testing, Regression testing, System Testing, System Integration Testing

(SIT), Browser Compatibility Testing

Can work Independently or work within a Team environment

Ability to quickly identify and focus on central issues in a complex situation with heightened sense of urgency

WORK EXPERIENCE

3 years of experience as Test Engineer at Sensiple Software Solutions Pvt Ltd, from Feb 2017 to till date

TECHNICAL SKILL

Core Java

JIRA, Testrail, Mantis, RedMine

Selenium suite, TestNG, POM

Microsoft Office suite

CERTIFICATION AND RECOGNITION

Pega Certified System Architect 7.2

EDUCATION DETAILS

B.E in Electronics and Communication Engineering from Sri SaiRam Engineering College, Chennai with 8.6 CGPA in 2016

HSC from New Prince Matric Higher Secondary School, Chennai, with 89% in 2012

SSLC from Prince Matric Higher Secondary School, Chennai with 87% in 20 PROJECT EXPERIENCE

Project Name: LMS

Duration: 8 Months

Team Size: 4

Role: System Architect

Employer: Sensiple Software Solutions

Description:

Leave Management System is intended to track leaves, process different types of leave requests, provide leave summary, publish holiday schedule, generate reports and dashboard for all employees in the organization across all regions and business units. The system will have various roles each having different access privileges in the system.

Responsibilities:

To implement a Leave application work flow that will enable employees to apply for leave that will be approved by predefined approvers

To track leave balances, view leave summary and holiday schedule

To view reports and dashboard specific for every user role

Involved in creation of case life cycle to capture the work flow of theapplication

Configured routing based on Organizational structure and other decision rules

Creating UI Components like Sections, Layouts and Flowactions

Configured rules like SLA and Correspondence

Testing and debugging using tracer, Live UI and Clipboard

Configured Declarative rules like Declare Expression Project Name: Tryvium Desk for SFB

Duration: 5 Months

Team Size: 4

Role: Test Engineer

Employer: Sensiple Software Solutions

Description:

The Objective of this project is to develop a platform in collaboration with Skype for Business and integration with various Service Desks in the market that delivers prominent Customer Experience. It is an Enterprise level chat bot application build in the Skype4B platform to route chats and calls from the customers to the experts/agents for handling. Responsibilities

To read and analyze the Functional requirements document and get clarifications from the business users

Analyzing requirements, coming up with test scenarios

Analyzing test cases and checking feasibility for Test Execution

Identifying the Regression test set for existing functionalities

Identifying the risks and highlighting preparation of test data prior to execution

Execution of prepared Test cases, record Test results and generate Test reports

Involved in UAT support with the client

Project Name: Aetna, Fanatics, Atlantic Broadband, Publishers clearing house Tools: Testrail, Microsoft Excel, Voip, SoapUI, DBeaver, JIRA, Microsoft visio, Hat builder Client: Intrado(West Corporation)

Duration: 18 Months

Team Size: 3

Role: Test Engineer

Description:

Aetna:

Aetna is a health care company that provides various insurance and related services such as medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans and benefits programs. Aetna provides a Hosted Managed inbound IVR solution in order to provide self-service options to Aetna Members and Providers and reduce the number of calls requiring agent intervention. This solution will be implemented on West’s Inbound IVR platform.

Fanatics:

Fanatics, Inc. is an American online retailer of licensed sportswear, sports equipment, and merchandise, formed in 1995 and headquartered in Jacksonville, Florida. Fanatics has partnered with West to provide a Live Agent Satisfaction Survey to their customers. The solution shall also leverage the existing Fanatics Customer Services IVR and the supporting Customer experience Portal. Survey results shall be displayed on the West Insight Portal. Atlantic Broadband:

Atlantic Broadband, a subsidiary of Cogeco Communications Inc. is the 8th largest cable operator in the United States. The company currently provides TV, Internet and Phone services to approximately 307,000 television service customers located in eleven states. It includes applications namely Inbound IVR.

Publishers Clearing House:

Publishers Clearing House (PCH) is a direct marketing company that markets merchandise and magazine subscriptions with sweepstakes and prize-based games. It offers self-service opportunities for all the existing customers of PCH Responsibilities

Analyze the design, identify the gaps and flaws in the flow and get clarifications from the business users

To prepare Test-Cases for different applications of Inbound IVR

Ensure that all the requirements are covered in end to end functionality coverage

Identifying the Regression test set for existing functionalities

Identifying the risks and highlighting, preparation of test data prior to execution

Execution of prepared Test cases, record Test results and generate Test reports

Working closely with the development team in providing the attended testing and taking defect logs in JIRA and tracking the defect to closure

Automating the call using Hat script and Batch File

Involved in Test Retrospective meeting after test completion

Involved in testing Spanish language

Project Name: Kaptiche

Tools: JIRA

Duration:10months

Team Size: 4

Role: Test Engineer

Employer: Sensiple Software Solutions

Description:

Kaptiche is an advanced Intelligent Process Automation (KIPA) solution which is capable of Intelligently extracting data in a categorised manner from any document. KIPA is designed for scalable multi-user, high volume process automation applications. Kaptiche can interact with mobile devices, e-mails, fax, surveillance cameras and file transfer to fetch data. An advanced Intelligent Data Capture solution, which eliminates manual data entry by auto-populating fields from Invoices, BOM, Shipping Documents that are uploaded directly to Kaptiche as PDF, JPEG, PNG, TIFF, Excel, ZIP, e-mail attachments, etc.,

Responsibilities:

Involved in understanding the application Business requirement

Designing and developing test scenarios, test case based on the User stories

Designing automated functional test scripts using Selenium TestNG Framework

Log and track the issues using bug tracking tool

Daily Scrum meeting

Prepared Test Data based on the Client Input Data

Executed Test Cases, logged defects in terms of Major, Minor & Critical and tracked it until it gets resolved

Participated in Defect triage call with Project Stakeholders PERSONAL SKILLS

Proactive at work

Consistent Performer

Highly adaptive towards new technologies

Team Player

PERSONAL DETAILS

Date of birth : 16-Oct-1994

Father’s Name : Kumar K

Marital Status : Single

Gender : Female

Nationality : Indian

Languages known : Tamil, English

Permanent Address : No:11, S.I.S.I Colony, KaliDass Street, Ullagaram, Chennai - 91 DECLARATION

I hereby declare that all the above stated details and particulars are true to the best of my knowledge and belief.

Date: 4th June, 2020

Place: Chennai -91 Signature

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