ERP, CRM, Analytics, Operations, Services Delivery, Salesforce

SUMMARY

Over ** years of experience in Service Delivery Management, Data Analytics, AI, CRM, FinanceForce’s PSA/ERP, and Business Analysis

Manage and Plan practice budget

Manage executive communication and partner relationship

Certified Tableau Desktop Specialist, Certified Pardot Specialist

Lead development teams end-to-end

Forecasting Sales Pipeline

Pre-sales, Delivery of projects and Demand Generation

TECHNICAL HIGHLIGHTS

CRM/ ERP platforms

Salesforce, FinancialForce

Analytics Platforms

Einstein, Tableau, Excel

Marketing Automation tools

Pardot, Marketo

AI Platforms

Einstein AI

EDUCATION

Degree

College/University

Location

MBA

University of Texas at Dallas

Dallas, US

BS in Engineering

University of Nagpur, India

Nagpur, India

KEY ENGAGEMENTS

Keste – Plano, Texas [March 2017 – Present]

FinancialForce, Salesforce, Analytics

oLed Einstein Analytics and Tableau projects for key Keste customers

oLeading FinancialForce practice including budgeting, planning, development of resources, managing partnership and pre-sales

oLed internal implementation of FinancialForce Professional Services Automation/ Accounting/ Revenue Recognition/ Billing

oLed multiple implementations of Salesforce Sales Cloud

oProduct owner for Salesforce CRM, Salesforce Einstein, FinancialForce, and Pardot

Development Leadership

oActed as a liaison between implementation partners, developers and business users

oLed Requirements gathering; designed and implemented workflows,

oLed UAT, Data migration, post go-live support and enhancements

oDesigned and implemented business processes related to Project Management/ Accounting/ Revenue Recognition

Project Management

oManaged multiple project work streams for an investment banking client and an automobile industry client

oUsed EVM (Earned Value Method) to track the budget

Reachlocal – Plano, Texas [May 2014 – December 2016]

Led Sales Operations to design and build sales processes

Handled Data analysis, Reporting and Dashboard building for Sales Manager

Led outbound demand generation program and Vendor Management

Extensively used Excel add-ins for cleaning data and reporting

Citigroup – Irving, Texas [May 2011 – August 2011]

Technology Leadership Program

Worked on process improvement to the Global Inventory System

Performed the daily log review process for Citi Technology Infrastructure Argentina servers

Srishti Software Pvt. Ltd. – Bangalore, India [October 2003 – April 2006]

Led large development team on a customer project

Was instrumental in account expansion leading to additional revenue of $ 40,000.

Larsen & Toubro Infotech Ltd. – Bangalore, India [October 2000 – September 2003]

Worked as a BA during requirements gathering and design phases for a client

Constructed the GUI including designing of new user screens with Oracle as the backend

Managed project in terms of quality and deadlines

Designed and executed unit test cases, conducted user acceptance testing and prepared test case diagrams

Coordinated and led daily status calls with onsite team

BHA Group International Ltd. (GE Power) – Pune, India [April 1999 – September 2000]

Designed and developed software for the utilities industry

Conducted integration testing

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