Technical Support Engineer and CCNA

M. Praveen

Contact: +91-888**-*****

Email: ******************@*****.***

Career Objective

To be associated with an organization and with dedicated people, which will help me to explore myself fully in challenging and creative environment, that will utilize my technical skills and provide opportunity for advancement.

Work Experience:

Organization : ORIGIN ITFS PVT LTD

Position : Tech Support Engineer

Duration : March 2016 to November 2018

Client : SQS India BFSI Limited (New name: EXPLEO)

Roles and Responsibilities:

Installation of operating systems and hardware assembling

Assigning IP Address in DHCP for different Network

Troubleshooting printer & scanner connectivity issues.

Configuring and troubleshooting Microsoft Outlook, Lync 2013,2016

Installation of application software & troubleshooting Hardware issues.

Managing and checking files and folder permissions in File Servers.

Assembling and disassembling the PC and solving the hardware issues

Up-to date status checking and updating of AV.

Handling and adding PC’s using Active Directory server.

Troubleshooting user login problems, and client’s connectivity issues like Citrix, juniper through remote support tools (SCCM).

Supporting with L2 team for troubleshooting network problems and outages between end to end sites.

Troubleshooting LAN connectivity problems.

Providing Basic internet access using AD for users

Knowledge and Hands on Experience in Active Directory

Responsible for active directory users & computers creation, maintaining OU, password resets etc.

Connection issues checking in routers and switches

Backup tape drives running and monitoring.

Work Experience:

Organization : DCDR INFRA PVT LTD.

Position : Desktop Support Engineer

Duration : November 2018 to December 2019

Client : MANDO AUTOMATIVE INDIA PRIVATE LIMITED

Roles and Responsibilities:

Installation of operating systems and hardware assembling.

Installation of application software & troubleshooting Hardware issues and application issues.

Troubleshooting user login problems.

Supporting with L2 team for troubleshooting network problems.

Troubleshooting LAN connectivity problems.

Troubleshooting printer & scanner connectivity issues.

Configuring and troubleshooting Microsoft Outlook, Lync 2013,2016

Troubleshooting Barcode and FG printers problems.

Work Experience:

Organization : CMS IT SERVICES PVT LTD.

Position : Desktop Support Engineer

Duration : January 2020 to Present

Client : MANDO AUTOMATIVE INDIA PRIVATE LIMITED

Roles and Responsibilities:

Installation of operating systems and hardware assembling.

Installation of application software & troubleshooting Hardware issues and application issues.

Troubleshooting user login problems.

Supporting with L2 team for troubleshooting network problems.

Troubleshooting LAN connectivity problems.

Troubleshooting printer & scanner connectivity issues.

Configuring and troubleshooting Microsoft Outlook, Lync 2013,2016

Troubleshooting Barcode and FG printers problems.

Skill Set:

Installing, Configuring and Troubleshooting of Networking Equipment’s: Routers and Switches.

Full Command on Cisco IOS Commands

Router IOS Backup and Recovery

Setting up Serial and Ethernet Interfaces

Configured different types of routing :Static, Default

Full Command in Inter-VLAN Routing

Switching, Standard Access-list, Extended Access-list and Vlan’s Configurations.

Basic knowledge of Voice over IP (VoIP).

Knowledge in Routing protocol BGP

Sound knowledge of OSI 7 Layer Model, TCP/IP, DNS, DHCP, TFTP.

Knowledge of LAN technologies, Switches, Cables, Bridges

Good working knowledge of routing protocols such as RIP V1/V2, OSPF, IGRP and EIGRP

Experience of IP addressing, administrating subnets and various routing models

Configured Cisco Routers (2500, 2900) using RIP, IGRP, OSPF, EIGRP.

Implementing Active directory, DNS, DHCP.

Knowledge in STP, RSTP in switches

Knowledge in configuring NAT protocol

Design and implementation of LAN/WAN, using Cisco routers, hubs and switches

Academic Profile:

Completed Bachelor of Engineering in Electronics & Communication in “Adithya Institute of Technology, Coimbatore” affiliated to Anna University during

(2011 - 2015) with an aggregate of 65.5%.

Completed Higher Secondary in Sri Ramakrishna Matriculation Higher Secondary School, Avarampalayam, Coimbatore during (2010 – 2011) with an aggregate of 84.5%.

Technical and Internship Training:

Completed an internship training in Hardware and Networking at Daphne Infotech., Chennai for 6 months.

Completed CCNA course in IIHT vadapalani. Chennai.

Attended industrial training at Hyundai Motor India Ltd., Sriperumbudur during Final year.

Strength:

Initiative with a high level of energy and Self motivated

Strong goal and results oriented with proven success in setting and meeting objectives.

Positive attitude with strong analytical &problem solving skills.

Accustomed to work in a variety of team structures.

Personal Information:

Date of Birth : 16th March,1994

Father’s Name : Mr. D. Murugesan

Gender Status : Male

Nationality : Indian

Languages Known: English, Tamil

Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Date:

Place: (PRAVEEN M)

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