Technical Support Engineer

Dublin, OH 614-***-**** ***********@*****.***

Summary of Experience and Accomplishments

Highly-motivated career seeker recognized for exceeding organizational/personal goals utilizing solid communication, interpersonal, and team-building skills with highly credible references.

Strategic planner with ability to creatively problem-solve without losing focus of detail

Adept project manager with the ability to proficiently handle multiple tasks at once

Notable leader with strong interpersonal skills and proven track record of success

Technical Support and Assistance Configuration and Consultation

Troubleshooting and User Support Office Transition and Setup

YORK RISK SERVICES GROUP, Dublin, OH 12/2011 - Current

Senior End User Technician III

Facilitate office moves, upgrade projects for phones and technology phone system upgrades

Offer technical support to 3000+ end users using both Windows 7 and 10, both company employees and clients via email, VOIP phone, remote software, RDP and on-site

Administrate VMware 5.5 ESXi Support both server and client side. Provision new VMs using Vsphere Web Client and Vsphere. Using Open Console and RDP to support and troubleshoot VM issues for users

Troubleshoot broad range of end user issues and follow company SLA policies to ensure prompt technical support

Administrate Microsoft Outlook; add and remove mailboxes, make mailbox delegates, setup new users, archive old emails to pst. files on share drives to comply with HIPAA standards

Support Active Directory users and group policies. Unlock accounts and reset user passwords. Add users to groups and mailboxes, disable and enable accounts

Administrate RightFax environment; add, edit or delete users. Troubleshoot fax issues. Configure end user computers to send and receive faxes

Administrate Mitel phone systems. Creating new Ext for users using Mitel Director. Also creating DID numbers and assigning Voice Mail passwords and Mitel Communicator passwords. Also configuring Mitel communicator to work with assigned Ext

APPLE INC. 10/2011 – 11/2011

APPLE AHA Tier 1 CPU Adviser

Provided technical support for Apple Computers through interfacing with clients, coordinated trouble shooting with clients via verbal and written correspondence, assisted clients with implementation of various operational systems and software databases in a Call center environment

Identified and suggested necessary tools and modality for operation in assisting clients in fulfilling objectives

Managed, kept record and updated database with relevant client and case information

Dublin, OH 614-***-**** ***********@*****.***

BROWN ENTERPRISE SOLUTIONS, Dublin, OH 4/2010 -10/2011

Technical Sale Support Agent/S.A.N. Admin

Assist the sales team in quoting bids for State of Ohio agencies for I.T. Purchases

Configuring HP and Dell servers for bids for State of Ohio agency’s for I.T. Purchases

Configuring EMC and Dell EqualLogic Storage Arrays

Software installation, Database backup, troubleshooting networking issues

Tracking ordering to verify delivery

STANLEY COMMUNITY COLLEGE Albemarle, NC

VMWARE, vSPHERE COURSE VERSION 5.5 2015

SALTER COLLEGE Worcester, MA

COMPUTER SUPPORT SPECIALIST PPROGRAM 2002

MICROSOFT WINDOW 9x, XP, VISTA 7, MAC OS 10.X, KNOWLEDGE OF MSDE (SQL SERVER TECHNOLOGY), MICROSOFT OFFICE 2007, CURRENTLY PURSUING MCSA CERT, MCSE CERT, SOCIAL NETWORK ADVERTISING, INTERNET APPLICATIONS, EMC PROVEN PROFESSIONAL, DELL ENTERPRISE, ARCHITECTURE STORAGE SPECIALTY, VMWARE, CISCO UNITY, MITEL, GOOGLE GSUITE MIGRATION, OKTA ADMINISTRATOR

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

EDUCATION

TECHNICAL SKILLS SKILLSDUCATION

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