Engineer Support
Resume:
MINUPRIYA THANGARAJ ******************@*****.***
Career Objective
To be a part of a progressive organization offering me more challenging opportunities to learn and leverage my technical skills and past experiences, some intriguing areas of career growth and a space to pursue my own interests.
Professional Summary
5 years of experience across various areas in Banking & Financial Services with experience in Retail Banking domain.
Experience in Production/Application support of Involving in implementation, customization, settlement process(EOD) and analysis, card generation process
Expert in preparing process flows and standard operating procedures.
Strong Working Experience on UNIX and SQL based core-banking products in production environment.
Co-ordinated with Interchanges (VISA & MasterCard), customers and delivery teams for transactions and settlement related quires and clarifications to build error free solutions.
Experience in Prepaid cards (Multicurrency, Travel, Gift) and payments technology.
Good knowledge and working experience on UNIX– Shell scripting and RDBMS concepts.
Good understanding of ITIL process and SLA management and Incident management
Experience in handling IVR logs, SMS logs, Transaction monitoring and fixing issues in those application.
Proficient in JIRA Ticketing Tool and flow of resolving procedure.
Engaged in direct interactions with the client for status calls and discussions over operations, processes streamlining, and simplification.
Professional Experience
Organization Duration
Wirecard India Pvt Limited Jul’15 – Till Date
Academic Profile
Qualification Year of Passing % Scored
B.E – ICE (Mahalingam college of engineering &
Technology, Pollachi)
2015 82%
Specific Expertise
Technical Skills
Programming Languages UNIX, SQL,MS SQL,PL/SQL
Databases Oracle 10g/11g, Microsoft SQL
Tools & Ticketing WINSCP, Putty, MS Office, Sql
Tools, Jira, BMC Remedy, Admin
SFTP, Kibana, FIMI, VCS, Secure
Transfer, POSTMAN, Kleopatra
Operating Systems Unix(Linux & Solaris), Windows
Monitoring Tool & Scheduler Nagios, Check MK, Opswise, Control-M
Project Experiences
Production- Support Engineer:
DURATION : June 2019 – Till date
PROJECT NAME : Consumer Cards Platform
DOMAIN : Banking – Issuing Platform
WORK LOCATION : Wirecard India Pvt Limited, Chennai CLIENT : Singtel,Allianz,Sisalpay,TenX,Twisto,Kontist,Xolo,Payout clients,etc., ROLE : Production - Senior Support Engineer
WORKING PLATFORM : Windows, Oracle
Responsibilities:
Working on Production Incidents & Service Requests and coordinate with project management team & development teams for applying fix.
Supported to takeover production support by getting knowledge transfer from onsite colleagues.
Monitoring incoming batch files from Wirecard banks and reconcile it with scheme files.
Have SFTP admin access to create & provide access to clients and related SFTP tasks based on business requirement.
Involved in deployment tasks where we deployed new brands and changes in brand configuration to provide fix to major incidents.
Supported to release new & updated version mobile apps using version control server.
Monitoring all batch jobs and analyze the failed jobs for particular record
(Issue/Load/Clearing/Wiretransfer) to get the same processed.
Have supported to create API user creation for clients.
Monitoring all the report deliverables to clients and coordinate with data service teams to deliver it on time.
CCP can process only top up & Load transactions. Card creation & online transactions processed by processing team (Tranzware – supported by trans axis).
Supporting for preparing monthly deck for all issuing platform clients (Corecard, Tranzware,CCP). Production- Support Engineer:
DURATION : May 2017 – June 2019
PROJECT NAME : Corecard
DOMAIN : Banking – Issuing Platform
WORK LOCATION : Wirecard India Pvt Limited, Chennai CLIENT : ANZ, CI BANCO, GFS(SG issuing,RHB,United Money), Al Ansari ROLE : Production - Senior Support Engineer
WORKING PLATFORM : Windows, Oracle
Responsibilities:
Monitoring the all kinds of transaction of customer for different purposes. Analyzing the reason for declined transactions.
Coordinated with internal stakeholders and external Client resources to isolate and troubleshoot issues resulting with service disruption and outage.
Issue analysis, Identification of bug to provide workaround & Fix.
Application patch deployment and performing sanity after the deployment.
Preparation of reports based on the clients requirement and created queries to extract daily states requested by client.
Involved in monthly Billing data and sending invoices to client, extracting monthly volume data for various clients and internal purpose.
Proactively involved in Maintenance & Incident management. Preparing detailed RCA report about the incident reported.
Worked with Wirecard global documentation team to prepare SOP’s for daily BAU tasks and process documentation (Created 100+ SOP’s).
Supported to give KT to new joiners.
Team Management which includes work allocation and job distribution with span of time Production- Support Engineer:
DURATION : Jul 2015 – May 2017
PROJECT NAME : Visa processing service
DOMAIN : Banking – Prepaid Cards Platform
WORK LOCATION : Wirecard India Pvt Limited, Chennai CLIENT : ANZ(Prepaid,Travel,SPP), CI BANCO, KIWI, OCBC ROLE : Production- Support Engineer
RESPONSIBILITY : Enhancement and Support
WORKING PLATFORM : Linux, Oracle
Responsibilities
Working in an Integrated Services Delivery environment – production operations support(business operations, monitoring)
Monitoring the all kinds of transactions of customers via front-end customer portals, as well as at the point of sale terminations and analyzing the reason for declined transactions.
Coordinate with Applications and Infra Operations team in case of any issues or bugs in the application or process
Perform all BAU activities for bank and doing Analysis on Settlement related issues within the project team.
Excellence in seamless implementation, collaboration with customers and delivery teams to build solutions
Responded to service tickets and service requests within established time-based requirements
Communicated effectively and timely with peers and management.
Monitor JIRA (Ticketing Tool) queue and allocate/complete the assigned tasks/PPR’s within SLAs.
Handling customer queries and providing first level resolution for queries and issues.
Coordinated with internal teams and external Client resources to isolate and troubleshoot issues resulting with service disruption and outage.
Analyzing SWITCH (NARADA) related issues like Working of Narada switch flow, Onus & off us transaction flow from all interfaces including host to ensure that all the transaction routing through Narada Connect(NC) to their destination without any issues.
Preparing daily transaction reports, VSS reports MIS on monthly basis for the customer recon received with the trend analysis
Contribution
● Root cause analysis and proactive fixes.
● Creation of High level design documents.
● Support and maintain all the reports.
● Onsite / offshore coordination.
● Visited Onsite-Germany to get KT on new platform & projects to take over the production support from India.
SKILLS & ABILITY
● Platform/Application Skills: Adept in applications such as UNIX, PL\SQL, Edit Package, Master Card connect, Visa Online, Opswise, JIRA & BMC REMEDY. Sound knowledge in SQL shells scripting.
● Banking Operations: Experienced in end-to-end operations of Retail banking process for prepaid cards viz., Card Processing, Settlements, Reconciliation, Charge Back and Reporting.
● People Skills: Maintain a positive working relationship with personal of the own business unit and other business units while constantly identify the training needs and suitably implement them for the benefit of the entire team
● Process Management Skills: Prepared SOPs and process maps, validation and verification of procedures with operations.
AWARDS AND CERTIFICATES
● Won “Winning Strategy award” for exemplary performance, attainment of business goals and exceptional commitment to achieve the target within the deadline.
● Got “Best Migration Support award” for exemplary performance, attainment of business goals and exceptional commitment to achieve the target within the deadline.
● Got Best performance award for business year (2018-2019) for steady support and for creating 100+ SOP’s with Wirecard global documentation team.
PERSONAL DETAILS
Father’s name : T. Thangaraj
Mothers name : T. Baby
Date of birth : 25.7.1994
Languages known : Tamil& English.
PAN number : CIQPM8328B
Hobbies : Exploring new areas in technology and Cooking. Declaration
I am a team player and ready to take up any role. I am very much confident that I can excel in it. I hereby declare that the information furnished above is true to the best of my knowledge. Date:
MINUPRIYA THANGARAJ
Place:
Contact this candidate