Customer Service Data Analyst

NWAGHA, PROSPER SOMTO

No. ** Adedoyin Street, Kosofe Mile12, Lagos State.

Phone: +234**********

E-mail: **.*****@*****.***

BIODATA:

Date of Birth: 19th July, 1995

State of Origin: Anambra State

L.G.A: Nnewi North

Nationality: Nigerian

Sex: Male

Marital status: Single

Language Spoken: English and Igbo

CAREER OBJECTIVE:

Diligent Data Analyst with over 2 years of experience, 2018 graduate with independent work habits, an analytical mindset, and the versatility to resolve multifaceted issues despite the challenges of changing priorities, imminent deadlines, and differing team agendas. Characterized throughout employment and academic life as a self-starter; an individual committed to delivering solutions and possessing the ability to apply complex technologies that translate business needs into a practical reality. Bilingual—English and French.

PROFESSIONAL STRENGTHS AND ATTRIBUTES:

Acute problem Analysis and Resolution.

Self-motivated and target oriented

Interactive and proactive leadership abilities.

Effective execution of team and solo tasks.

Marketing and Presentation Skills

Persuasive Communicator

Building Client/Customer Relationships

Able to coordinate multiple projects and meet deadlines under pressure

Enthusiastic, creative and willing to assume increased responsibility

Attention to details and strong follow through

TECHNOLOGY SNAPSHOT

Microsoft Office Professional • HTML • JavaScript • Database Design • Visual Basic 6 • VB.Net • Visual Basic, C#, C++, C • XML (DTD, Schema, XSLT, CSS) • UNIX (Linux, Solaris) • MAC OS • Photoshop • Microsoft Project • python• Java • SQL Server • Android studio

EDUCATIONAL INSTITUTION/QUALIFICATION

Nnamdi Azikiwe University (UNIZIK), Awka, Anambra State (2018).

oBachelor of Science (B.sc) in Economics. (Second class honors)

Harrobs College 28, Aina Obe Street, Lagos State (2012).

West African Senior School Certificate (WASSC).

MATE Comprehensive School, Ketu, Lagos State (2006).

First School Leaving Certificate (FLSC).

PROFESSIONAL CERTIFICATION OBTAINED

Associate Cloud Engineer (2019)

Architecting with Google Compute Engine

Cloud Engineering with Google Cloud

Security in Google Cloud

Networking in Google Cloud

Architecting with Google Kubernetes Engine Path

Machine Learning with Python

Statistics and Explanatory Data Analysis

Regression analysis

Dimensionality Reduction

Unsupervised Learning: Clustering

Logistic Regression Analysis

Artificial Neutral Network

WORK SHOP ATTENDED

Generator Repair and Service Maintenance (NYSC SAED Program )

WORK EXPERIENCE

MEDIAREAHCH OMD, Maryland, Lagos September 2019 - Present

Position Held: Data Analyst II

Job summary:

oConduct data mining and data modeling in coordination with the finance department Design and execution of Continuous Assessments.

oDevelop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.

oCreated visually impactful dashboards in Excel and Tableau for data reporting by using pivot tables and VLOOKUP. Extracted, interpreted and analyzed data to identify key metrics and transform raw data into meaningful, actionable information.

oImported, exported and manipulated large data sets in multi-million-row database under tight deadlines.

oManipulated files and their associated data for rapid delivery to clients or loading onto internal database.

oManage the planning and development of design and procedures for metrics reports.

oSuccessfully interpreted data in order to draw conclusions for managerial action and strategy

oOptimized data collection procedures and generated reports on a weekly, monthly, and quarterly basis

oUtilized MediaStar and Microsoft SQL server and other statistical software to track and analyze data

oMastered MediaStar software despite no previous experience.

Royal Power and Energy Limited January 2016 – February 2018

Position Held: Sales Representative

Job Summary:

oAnalyze and track customer’s data.

oTrack and monitor customer/client spend processes weekly.

oHelping to write up reports for presentation and publication.

oDirected customer service reports in support of market plan initiatives and revenue growth

oResolved customer service issues in support of sales effort.

oExhibited exceptional level of customer service on a daily basis.

HOBBIES

oTravelling, Writing code, Team or individuals sport and Learning new skill

REFEREES

On request

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