Daryl G. Pruett

***** ***** **. ******* *****, CA 91345 747-***-**** add7sa@r.postjobfree.com

IT Professional

Systems Administration ~ IT Support ~ Project Management ~IT Leadership

Network Administration

Helpdesk Support

Server Maintenance

Technical Troubleshooting

Software Requirements

Quality Assurance

Disaster Recovery Planning

Cross-Team Collaboration

System Backup

Customer Service

Technologically adept, systematically advanced and multi-faceted IT Professional, demonstrating expertise and broad ranging experience in systems administration, including routine maintenance, upgrade and support of servers, using standards principles, theories, concepts, and methods.

Advanced expertise in LAN/WAN administration, helpdesk management, and integrated software applications. Adept in aligning end-user needs with long-term resolutions to complex IT challenges.

Exceptional ability in the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Consistently noted by executives, customers and staff for superior job performance, initiative, and excellent leadership and motivational skills.

Career Progression

Agreeya Solutions, Client:Amgen Thousand Oaks, CA 9/19-7/20

Sr. Validation Engineer

Work on 2 simultaneous contract projects. The first project is to upgrade Enterprise Benchtop Lab controllers to Windows 10. The second project is to validate multiple lab devices being transferred from other Amgen facilities to Thousand Oaks, CA.

Co-Lead of a team of 8 to upgrade 1200+ Benchtop controllers to Windows 10 LTSC.

Created new scripts and tools to help improve system upgrades and data retrieval processes.

Acted as L3 technician to help with troubleshooting issues of OS upgrades and various control applications.

Appointed as lead of non-Empower/Chromelion system validations.

Integrated new system validations with Windows 10 upgrade project.

Notable Contributions:

Helped streamline the ‘First in Line’ validation process to reduce validation time by 20%.

Reconfigured data mining output for the Windows 10 upgrade team to focus on data needed by technicians to decrease paperwork/research time for each controller upgrade.

Randstad, Client:Takeda Glendale, CA 5/19-7/19

Sr. QC IT Analyst

Short term contract to complete the initial PerkinElmer contract to validate new lab equipment. Train new personnel in the new lab support and maintenance duties, responsibilities, and policies.

Wrote new policies for QC lab maintenance and support to meet FDA guidelines and new corporate policy

Researched multiple software applications to best configure for attached devices and longevity of system.

Worked with multiple global groups to ensure all local policies and procedures fit within the new corporate policy structure..

Contributed to project meetings to onboard new applications to future-guard system integrity of lab SOP.

Re-envisioned all lab support infrastructure to fit within new corporate policy and streamline support process to maximize efficiency

Trained new lab IT analyst and all lab supervisors on support and maintenance protocols. Worked with new IT analyst on hardware and software roadmaps to set stable long term goals.

Notable Contributions:

Wrote new SOP documentation for 8 new lab systems 2 month ahead of schedule.

Created script library for all maintenance and standard administrative support function of the QC lab

Teksystems, Client:Perkin Elmer for Shire/Takeda Glendale, CA 10/18-4/19

Lab Engineer, Lead

Short term contract to complete install of new site lab. Lead team of lab engineers to install new lab equipment and control computers. Install control software and work with lab technicians to work on device qualification to meet FDA and Shire requirements

Study FDA and Shire regulations to ensure project compliance.

Research multiple software applications to best configure for attached devices and longevity of system.

Work with multiple groups to ensure proper device testing for qualification/validation requirements.

Contribute to multiple project meetings on scope modifications to align current projects with other ongoing related projects.

Create or modify servers, workstations, groups, and GPOs for lab domain in corporate AD environment

Train onsite local IT team members for ongoing support of equipment and applications.

Notable Contributions:

Piloted private cloud data storage for lab systems output, proving security and reliability for local and global systems.

Worked with multiple project teams to work together and cut approx. 1200 manhours from expected project timelines.

Worked with global and local IT teams to interface with lab leadership teams to set SLAs and set expectations of support

Arctic Slope Regional Corporation, Client: NASA Edwards, CA 6/18-10/18

IT Project Specialist/Application Administrator

Short term contract to optimize current installation of Microsoft Sharepoint and Project servers and to write up project scope requirements, procedures, and standards for Sharepoint/Project upgrade from 2013 to 2019.

Write SOP for various Sharepoint maintenance and procedural tasks.

Research NIST regulations to ensure all project points meet requirements.

Research upgrade requirements for software and hardware for multiple upgrade scenarios.

Created multiple server farm designs including reqwuirements with different Windows Server versions, Primarily 2008, 2012, and 2016.

Train onsite personnel on new task procedurals to meet new federal guidelines/requirements.

Notable Contributions:

Completed new Project writeup for final upgrade path.

Worked with other Project Managers to streamline their current projects to account for scope creep and keep expected time-table.

S&L International, Client:Medtronic Northridge, CA 2/18-3/18

System Administrator

Short term contract to upgrade server, network, and testing systems in 2 local labs. Refresh existing equipment and validate/qualify the new systems according to FDA and Medtronic regulations and guidelines. Work with local lab teams to set training regimens for personnel to new SOPs.

Appraise existing systems and review project plans to work with project team on spotting possible pain points.

Contribute in multiple group meetings to set final project points, including timelines, training, refresh dates, etc…

Work directly with IPM to ensure each stage of the project meets all FDA and Medtronic regulations and guidelines.

Install, build, configure, and streamline all server and network systems for the testing labs.

Setup private cloud infrastructure to support secure data storage for lab systems.

Write SOPs for operation and maintenance of the server systems.

Worked with corporate IT to configure AD GPOs, groups, and OUs

Notable Contributions:

Collaborated with local lab teams to streamline several of the testing procedures. Helped write new SOPs for these practices and get them validated for use. In accordance with FDA regulations

Platinum Group of Companies / Automotive Credit Corp of California West Hills, CA 2016-2018

IT Manager

Brought on to drive IT stability, restructure staffing models, and improve internal business support. Oversaw and coordinated technology direction and strategy, process and quality improvement. Managed IT corporate standards, compliance, asset management, project planning and management, budgeting, forecasting, and customer relationship management.

Manage a small team of technicians and contractors to support daily business functions and goals.

Liaise with multiple vendors to support new projects and initiatives.

Create e all local documentation on processes, applications, policies, SOP, and troubleshooting.

Troubleshoot and restore application services and equipment issues.

Administer 10+ Wintel servers in the Azure virtual environment.

Serve as key escalation point for all IT issues.

Upgraded all Windows servers to Server 2012R2

Setup Disaster Recovery plan for the local server environment.

Train team members in the operation and support of applications, servers, and peripherals.

Platinum Group of Companies / Automotive Credit Corp of California

Notable Contributions:

Created Support documents for several unsupported legacy applications.

Relocated office to a new location in 1 week with no previous notice. Moved 90% of local data center toAzure and synched Azure AD with local AD

Migrated all local and remote users to Office365

Planned and completed system integration from new to old company in 30 days.

Reduced telcom expenses by 35%

KAISER PERMANENTE Baldwin Park, CA 2005-2015

Lead Desktop Technician

Contribute significant efforts in maintaining the local medical service area infrastructure, completing projects, and meeting unexpected issues without causing an impact to healthcare deliverability.

Work collaboratively with other groups to support new site initiatives and to meet daily goals.

Create and consistently update all local documentation on processes, applications, policies, and troubleshooting.

Strategically troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults using established processes and procedures.

Administer 85+ Wintel servers and environmentally support 20+ UNIX servers.

Serve as key escalation point for all medical center server issues.

Develop and execute local Disaster Recovery/Recovery plan for the local server environment.

Proficiently train multiple team members in the varied intricacies of servers, peripherals and their environs.

Notable Contributions:

Successfully met current needs and expected growth by providing resolution for advanced systems problems and expanding the local server infrastructure.

Provided expert technical leadership and support to more than 100 projects annually using PMBOK and ITIL guidelines.

Created a powershell library for all regional hospitals IT groups to enhance maintenance tasks. As well as scripts at request of the IT groups

Acknowledged for personally developing a corporate wide policies for better desktop implementation.

Lead local project team for creating migration plan to Office365, Including mail migration from Lotus Notes to MS Exchange/Outlook

Generated large corporate savings by upgrading local infrastructure to enable the shared use of resources.

M SQUARED / TECHNISOURCE Pasadena, CA 2004-2005

Project Systems Technician / Level 4 Technical Support

Provided advanced hardware, software and network support to users, and other contractors/employees on a wide variety of comprehensive and complex hardware and software issues while coordinating the complete life cycle of moderately-to-highly complex projects.

Upgraded various mail systems to Lotus Notes 6.5.2 and implemented mass upgrade of Client PC’s to Kaisers AD managed Windows 2000.

Installed various applications and provides technical assistance, support and troubleshooting in resolution of systems communications failures and conflicts.

Notable Contributions:

Met increased goals of deploying 2000 workstations in the timeframe originally given for 1000.

Modified mail upgrade processes to ensure no loss of user data.

ENTROPY ENTERPRISES Los Angeles, CA 2000-2004

Network Administrator / Technical Support

Provided day-to-day network operations support, software/hardware installation, problem resolution and proactive network monitoring.

Installed and supported Networks, PC’s, printers and other ancillary equipment.

Closely monitored network performance to identify potential issues and future design improvements.

Provided technical guidance, assistance and maintenance support to end users while maintaining high-end customer service.

HOLLYWOOD STOCK EXCHANGE/ESPEED West Hollywood, CA Jan-Aug 2001

Network Administrator / UNIX Administrator

Administered PC’s and network systems, including ordering parts, supplies and services for all departments and maintained numerous NT and Windows 2000 servers, while supporting a 65-workstation environment.

Planned and executed all backup/disaster recovery procedures and operations.

Upgraded all workstations from Windows NT to Windows 2000, except for NT testing platforms.

Created and maintained all VPN accounts for local users in ESpeed VPN system, in addition to overseeing high traffic/high OLTP Oracle database and Website.

Migrated local office from SendMail to Microsoft Exchange 5.5.

Upgraded from Microsoft Exchange 5.5 to Microsoft Exchange 2000.

Notable Contributions:

Significantly reduced trouble ticket calls by 25% by creating user training on basic network use.

Enhanced the overall effectiveness of diverse network systems through the successful migration of Network to Active Directory 2000.

Designed and implemented outgoing mail services for prize department, ensuring timely dispatch and increased levels of customer satisfaction.

Upgraded all site PCs to Windows 2000 while meeting all user requirements; completed 10 days ahead of schedule.

Previous Engagements

TRANSAMERICA BUSINESS TECHNOLOGY CORPORATION Los Angeles, CA 1999-2001

NT Administrator / UNIX Systems Specialist

VIRTECH SOLUTIONS PROVIDERS Los Angeles, CA 1997-1999

Network Administrator

MATSUSHITA INFORMATION SYSTEMS Los Angeles, CA 1992-1997

Network Administrator

Education and Certifications

UNIVERSITY OF PHOENIX 2011-2020

Bachelor of Science, Information Technology

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