Sales Customer Service

ANDREW WASHINGTON

***** **** **. ****: 773-***-****

Tinley Park, Illinois 60477 E-mail: ****.**********@*******.***

PROFESSIONAL SUMMARY

A goal oriented leader with success in improving profitability in large retail markets by leading effective sales teams and optimizing opportunities with customers. Turned around under-performing stores. Recruited and developed sales teams to top performers. Managed multi-million dollar retail stores with over 100 sales and service professionals. Areas of expertise include:

Root Cause Analysis

Customer Retention

Sales Management

Project Planning & Management

Risk Management

Operational Management

Change Management

Training & Mentoring

Team Building

EDUCATION

DeVry University – Chicago, Illinois

Bachelor of Science in Electronics Engineering Technology

PROFESSIONAL EXPERIENCE

AVIS BUDGET GROUP – Chicago, Illinois

Sales Performance Manager, April 2018 - Present

Provides guidance, coaching and direction for Managers, Rental Agents in sales conversations and techniques guided by ABG “6 Step Sales Process”

Partners with location leadership and conducts weekly/monthly sales calls/meetings based on a assessment of market needs, team skill set opportunities in order to successfully execute goals and strategies

Identifies areas where cross functional team members can partner to enhance the sales process through solution based approaches

Develops and maintains training materials related to sales initiatives including presentations, job aids, participant handouts, virtual class materials and other resources

Creates District and Regional contests to capitalize on market opportunities and improvement on areas of weakness

Actively recruits top talent into the organization

SPRINT - Orland Park, Illinois

Lead Retail Consultant, December 2016 – October 2017

Leading my Sprint Retail team to victory on the sales floor daily by sharing proven techniques for success and providing instant feedback during coaching sessions based on sales observations.

Created and executed strategic business plans for the entire store by performing industry/competitive analysis.

Stay current with the latest technologies and trends to provide our clients with the best solutions to meet their lifestyle needs.

HOME DEPOT - Alsip, Illinois

Department Supervisor, August 2016 – December 2016

Responsible for a 2 million-dollar business in Paint, providing leadership and insight to the development of associates and sales strategies that lead to increased profitability.

Increased market share by selling Home Depot’s value propositions to property managers, general construction and painting contractors.

Facilitator in various DIY workshops geared towards helping customers increase home values as well as developing leads for Home Depot’s Home Services (Installations & Repairs).

BANK OF AMERICA - Chicago, Illinois

Financial Center Operations Manager, July 2015 – May 2016

Develop and implement action plans that improve efficiencies in service and operational performance metrics.

Drive overall revenue by leading, coaching and developing eight associates in risk management, sales performance, customer service and retention, and financial planning.

Ensure that associates are in compliance with policies, procedures and government regulations.

HERTZ - Chicago, Illinois

Area Revenue Manager, June 2014 – June 2015

Developed and executed sales training and strategies to drive ancillary sales revenue and maintain high levels of customer service for high volume airports in Chicago, IL and Milwaukee, WI.

Turned around underperforming locations through group sales training, coaching and mentoring up to 40 sales consultants.

Responsible for executing on counter sales processes and creating pricing and fleet sales strategies based on customer demand.

US CELLULAR - Chicago, Illinois

Retail Store Manager, May 2007-May 2013

Recruited and established a winning sales culture with a team up to 30 associates. Motivated teams to exceed sales goals through consultative sales techniques and customer retention strategies.

Turned around underperforming sales consultants to exceed sales quotas KPI’s.

Developed B2B relationships through Chamber of Commerce events and Outreach Programs to increase our presence and promote U.S. Cellular within the community.

Facilitator of the Leader of the Future Program for employee leadership development.

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