Customer Service Desktop Support
Resume:
RICHARD CRUZ
Davie, FL **328
Cell: 954-***-****
Email: add7gm@r.postjobfree.com
Excellent skills as an IT technician. Extending knowledge to networking, hardware and software, incident response and Security.
Qualifications
Proficient in network installation and monitoring. Highly skilled in repairing, installing, upgrading, and maintaining desktops and laptop as well as printers and scanners.
Exceptional customer service skills.
Able to instruct users with security policies, standards and guidelines.
Able to write engaging security documents to assist users in their work.
Professional Certifications
CCNA CSCO13534570
CompTIA Security+ ce GEWMPTRG6CB4QQ9X
Education
Interactive College of Technology
Information Technologies, IT Specialist.
Knowledge of:
CompTIA A+, CompTIA Network +.
MTA Operating Systems, Server Administration, Networking, and Security.
Microsoft Office Specialist (word, access, outlook, excel).
Additional Skills
Bilingual: Spanish/English.
Depth knowledge of:
Troubleshooting and maintenance of Office 365.
Deep knowledge of VMware.
Windows 10 and Server 2016.
SCCM
Professional Experience
March 2016 to the present.
Black Box Network Services
IT Service Desk technician
Servicing as first level support for the Help Desk/ Network Operation Center.
Involved on the support of network, Desktop and Telecommunication.
Dec 2016 to Dec 2017
Universal McCann Worldwide Inc
Local IT administrator
Supporting all the users and network on their Miami office including Telecom and all other Devices.
September 2015 to March 2016.
CSA CANON
Desktop support
Install and support all printers for The University of Miami.
April 2014 to March 2015
Tiger Direct, Aventura
Lead Tech
Tiger Direct provided computer repair and optimization to customers.
May 2013 to February 2014.
CIC Computech
Lead Tech
CIC Computech provides IT solutions to their Clients.
Contact this candidate