Account Manager

Jamie Wells

*** **** ******** ****, ******* CA **501 805-***-**** *************@*****.***

EDUCATION

BACHELOR OF ARTS IN COMMUNICATION STUDIES 2013-2018 CALIFORNIA STATE UNIVERSITY NORTHRIDGE NORTHRIDGE, CA

EXPERIENCE

FLO TECHNOLOGIES ACCOUNT MANAGER MAY 2019 – PRESENT CULVER CITY, CA

· Develop and nurture current partnerships with clients such as Insurance Carriers, Brokerages and other technology companies to help grow the business of smart water technology systems.

· Analyze and generate reports to show how partners are performing while collaborating with engineering and product teams to best strategize how our products and process can best support our clients.

TESLA ASSOCIATE STORE MANAGER DECEMBER 2018 – MARCH 2019 LOS ANGELES, CA

· With a commitment to talent development, I lead all processes for onboarding of new hires, developed training strategies, provided feedback/performance reviews, and motivated my team to grow into their roles as confident and passionate sales people.

· Maintained and grew a customer base at a new sales location by collaborating and marketing with local merchants in the local area.

· Operationally supported the store by creating employee schedules, maintaining an up to date test drive fleet, organizing marketing events and store meetings and providing important company updates to my team. TESLA SR. SALES AND DELIVERY SPECIALIST APRIL 2015 – DECEMBER 2018 LOS ANGELES

· Prepared detailed reports and documents for the sale and delivery of vehicles to customers while making sure they have the best personal car buying experience.

· Spearheaded and managed the development of systems and processes for customer conflict resolution by documenting all accounts of escalation and ensured management follow up for different areas of conflict.

· Worked to bridge the communication gap between the delivery department and service department by creating an efficient documenting system, and being a liaison, to prioritize cars that needed to be delivered in a timely manner for customers. SKILLS

PROFESSIONAL Interpersonal communication, customer relationship management, talent development, leadership, marketing, business development, project management, and pipeline management. Confident, organized, dependable, extremely adaptable, and positive.

TECHNICAL Microsoft Office (Excel, Word, PowerPoint),CRM systems (salesforce.com and Zen-desk ), Workday, Tableau reporting software, Telemetry.