Customer Service Sales
Resume:
Dionicio GUAJARDO GARZA
Monterrey, Nuevo León, MEXICO
52+818******* (Office Hours)
***.********@*****.***
Travel Availability: Yes
American Visa B1/B2: Yes
Work Experience
● Sales, AHMSA Monterrey (Using SAP/CRM)
Period: Current Job since Nov 2010
Responsibilities
- Implement and developing account sales strategies and plans.
- Managing and entering purchase orders into SAP system
- Monitoring and tracking purchase orders’ change of dates, dimensions or other issues.
- Prioritization of deliveries according to company expectations
- Customer service calls, follow ups and organization of urgent deliveries
- Conducting new account prospecting and qualification via sales calls both independently and jointly with management and staff as prioritized by the top management.
- Manage schedule and track assigned RFPs
- Create, manage and track international sales opportunities via SAP/CRM. Achievements
- Increase of purchase orders entries into SAP and significant reduction of inaccuracies into the system, turning the activity more efficient.
● International procurement Purchasing, LG Electronics Period: Aug 2010 to Nov 2010
Responsibilities
- Supply of materials for electrical appliances manufacture
- Communication with Asian suppliers
- Managing and entering purchase orders into the system and tracking deliveries
- Control of stock and system inventory levels
- Expediting reception of urgent material
- Obsolete parts remanufacture
- Occasional air shipments management
Achievements
- Decreased irregularities on inventories
- Adequate stock volume management
- Optimization outdated manufacture parts
Internships
● Sales department in AHMSA Monterrey
Period: Oct 2009 to Feb 2010
Responsibilities
- Supporting sales team members on their ongoing activities such as visiting clients, checking and reviewing data entry among other basic office tasks.
● Import/Export in Steel Warehouse México
Period: Jan 2007 to March 2008
Responsibilities
- Processing of custom broker motions and necessary documentation for the import and export of temporary or permanent goods such as finished product and / or industrial equipment for maintenance.
- Processing of tax obligations to the Ministry of Finance and Public Credit. (SHCP in Mexico)
- Direct contact with custom broker regarding the crossings of tractor trucks, transfer truck changes, and monitoring special/urgent shipments.
Achievements
- Setup and organization import and export company files, given its starting condition.
- Changes in temporary import regime onto definitive for company equipment
- Successful auditing on foreign trade operations. Education
● EGAII - Postrado de Ciencias Químicas, UANL
Master in Business Management
Period: Jan 2013 to Apr 2015
● Facultad de Contaduría Pública y Administración, UANL International Business Degree
Period: Jan 2006 to June 2010
● Certificate of Internal Auditor ISO 9000-2001 in 2008 Student Exchange Program
Pro-American Educational and Cultural Exchange
Wallenpaupack Area High School Pennsylvania, USA
Period: Aug 2004 to July 2005
Languages
Spanish…Mother Language
French ……Basic
Italian ……Medium
English …..Advanced
Areas of interest
- Bilingual Administration
- Sales
- Procurement
- Customer Service
- Consulting
Professional References
Rolando Mercado
Abdon Bretado
Juan Manuel Garza
Francisco Barrera
Contact this candidate