Technical Writer and Editor
Resume:
Laurence Hammer
**************@*****.***
Experience
Technical Writer
SynCardia Systems, Tucson, AZ
●Researched, wrote, and edited user manuals and reference documents in print format
●Wrote, edited, and reviewed product requirements, test protocols and reports, failure investigation reports, and other technical documents
●Trained engineering and quality assurance staff in writing technical reports
●Wrote and edited in-application assistance and screen messages, and provided feedback on user experience and workflow
●Developed and maintained Microsoft Word templates for print production
Technical Writer
NCR Corporation, Tucson, AZ
2016-2017
●Researched, wrote, edited, and published user documentation and reference documents in print and online formats
●Wrote screen messages and provided feedback on user experience and workflow
●Developed, maintained, and supported FrameMaker templates
●Maintained style guides, work instructions, and production checklists
Technical Writer
Sunquest Information Systems, Tucson, AZ
1996–1998 associate technical writer, 1998–2003 technical writer, 2003–2016 senior technical writer
●Researched, wrote, edited, and published user documentation and reference documents in print and online formats
●Performed copyedits and developmental edits on documentation by other writers, and coordinated peer edits by other writers
●Wrote in-application assistance and screen messages, and provided feedback on user experience and workflow
●Wrote and edited knowledge-base articles
●Developed, maintained, and supported FrameMaker, RoboHelp, and WebWorks templates
●Maintained style guides, work instructions, and production checklists
●Participated in and guided team and corporate process improvements
●Participated in agile (scrum) development teams, including testing
●Mentored new writers
Freelance Writer, Editor, and Proofreader
1994–present
●Wrote magazine articles, blog posts, and policy-and-procedure manuals
●Performed content and copy edits for a variety of clients
●Proofread for University of Arizona Press, various magazines, and other clients
Editorial Assistant / Production Assistant
University of Arizona Press, Tucson, AZ
1994–1995
●Editorial assistant to acquiring, managing, and production editors
Skills
●Writing clear and succinct task-oriented and topic-oriented documentation for a specific audience to established style guidelines
●Editing complex documents for structure, flow, style, grammar, and consistency
●Proofreading and copyediting
●Managing multiple simultaneous documentation projects
●Proficient with FrameMaker, Word, WebWorks, RoboHelp, Acrobat, HTML/CSS, familiar with XML
●Experience working in FDA- and EU-regulated and ISO-certified medical device companies
Education
M.S. Physics, University of Arizona, 1995
B.S. Physics & B.A. Mathematics, Washington University in St. Louis, 1989
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