Clarence D. Thomas, Jr.

C: 219-***-**** add740@r.postjobfree.com

**** **** ********* **.

Casa Grande, AZ 85122

INFORMATION TECHNOLOGY SPECIALIST & SYSTEMS ENGINEER

A proud Veteran and initiative-taking, tech-savvy professional with 25 years of expertise delivering exceptional customer service in various business settings. A skilled multi-tasker with the ability to work well independently at optimal levels. Effective team member who meets tight deadlines. Adept at developing creative ways to solve complex problems that result in win-win outcomes. Eager to apply fresh knowledge from a network engineering and administration side to process and protect patient information using the following skills:

-Exceptional troubleshooter -Disaster recovery

-Systems design -Web content filtering

-Network configuration and support -VMWare experience

-Storage management -Data connectivity

-Patch management -Cisco VoIP

-Replication specialist -Cisco Routing

-Cisco Unity Messaging System -Cisco Switching

-Epic/Kuiper Administrator -Cloud Computing

TECHNICAL SKILLS

Citrix Storefront, XenApp, Xen Desktop, NetScaler, Web Interface, Microsoft Active

Directory, Office Products, Machine Management, VMWare ESX server builds, VMWare

Client Administration, Websense and Cyfin Internet Reporting, Dell Aventail VPN

SonicWall technologies, Cisco VOIP, Call Center Management, Routers/Switches,

Genetic Camera IP Monitoring, HP and VEAM backup technologies, Symantec Endpoint Anti-Virus Protection, Checkpoint Security Knowledge, Right Fax Administration, HP / Dell Storage Area Networks and Epic/Kuiper Medical Database Administration.

PROFESSIONAL EXPERIENCE

Community First Medical Center – Chicago, IL May 2018 – Present Senior Network Administrator

•Administer Citrix Access Gateway for remote use to Epic database to medical staff.

•Perform system upgrades through Kuiper to Epic applications.

•Responsible for LWS and EPR records for user printing through Epic

•Troubleshoot WYSE Thin Client terminals for medical staff

•Build and administer virtual machines to support environment

•Troubleshoot Citrix profiles for connectivity

•Responsible for Sophos Anti-Virus administration to server and workstations

•Administer Citrix NetScaler for Citrix routing at HQ and Disaster Recovery sites

•Perform Printer and Windows Security Updates to servers

•Administer monthly Windows Updates to Infrastructure Servers

•Apply Epic Hyperspace updates to VMWare Gold Images

•Administer NetScaler ADC for load balancing and VPN tunneling

Key Accomplishment: Epic, Kuiper, LWS and EPR for administration to medical staff.

APEX Systems/Lockheed Martin-/SMS/Leidos -Hines VA, IL March 2016 – May 2018 Citrix Administrator/Engineer

•Administer Citrix Access Gateway for remote VA users nationwide

•Perform firmware upgrades on supported hardware

•Assist users with Citrix Access Gateway remote connections

•Track user activities through Citrix Edge sight and Director

•Build and administer virtual machines to support environment

•Administer VMWare and Microsoft Virtual Machine and Hyper-V

•Troubleshoot Citrix profiles for connectivity

•Administer Citrix ICA printing

•Respond and report through National Security Desk

•Providing customer support in performing installation, maintenance, testing and troubleshooting tasks Involved in planning and delivery of customer support services.

•Perform basic duties of phone support, deskside technical support.

Chicago Housing Authority- Chicago, IL June 2008 – March 2016 Systems Engineer I

•Analyzed software, hardware, and network systems for various transmission systems.

•Assisted in managing switches, routers, and printers. Hewlett Packard, Cisco, and Dell equipment.

•Maintained company servers, computers, printers, cables, and other equipment.

•Functioned as primary contact for computer hardware and software problems, as well as network emergencies.

•Identified, reported, and resolved network security violations.

•Collaborated with outside vendors and teams to develop voice and data wiring infrastructure.

•Responds to all client requests for technical support by phone, email, and the inter-office chat service.

•Managed application patches, data backup, security changes and network configuration.

•Evaluated and troubleshot new versions of [Software Program] software.

•Diagnosed network problems involving a combination of hardware, software, and communications issues.

•Managed systems and administered Cisco and Citrix network operating systems.

•Maintained Microsoft business productivity servers.

•Planned and scheduled the installation of new or modified hardware, operating systems, and software • Managed the installation and integration of system fixes, updates, patches, and enhancements.

Other Positions Held:

Technical Support Specialist, Quadel Consulting - Chicago, IL, 2001-2008

Network Administrator, IFulliment, INC. – Rosemont, IL, 2000-2001

Technical Support Supervisor, Andersen Consulting - Chicago, IL 1998-2000

Technical Support Specialist, Lockheed Martin – Stennis Space Center, MS 1995-1997

EDUCATION AND CERTIFICATIONS:

•Gary Area Career Center – Gary, IN Certificate received

•Cisco VOIP/Call Manager, Router and Switch Training, – Certificate received

•Microsoft Exchange Administration – Certificate received

•Citrix XenDesktop, XenApp, and NetScaler Administration – Certificate received

•Microsoft SharePoint Design/Administration – Certificate received

•Gentec IP Camera Video Archive Administration – Certificate received

•HP Storage Area Network Administration – Certificate received

•HP Data Protector Backup/Replication System Administrator – Certificate received

•Ship to Shore Circuit Setup/Configuration Class (SATCOMM) – Certificate received

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