Engineer Desktop Support

CURRICULUM-VITAE

SANDEEP KUMAR TIWARI

Email: add714@r.postjobfree.com

Address: F-4/4, Gali no. 4, Dayalpur, Karawal Nagar, Delhi-110094 Mob No: 959-***-****, 807-***-****

Career Objective:

To find a suitable career in the organization where I can utilize my knowledge, analytical, Problem Solving & communication skills to achieve organizational goals. Educational Qualifications:

Pursuing BCA from Swami Vivekanand Subharti University, Meerut. Senior Secondary from NIOS, New Delhi.

Secondary from UP Board, Allahabad.

Professional Qualifications:

Complete Jetking Certified Hardware & Networking Professinal (JCHNP) from Jetking Infotrain Ltd., Laxmi Nagar, New Delhi.

Technical Skill sets Summary:

• Handling/ Troubleshooting of Operating System and Network Problems.

• Managing users using Active Directory database.

• Providing Remote support and Telephone support.

• Configure and troubleshooting network printers.

• Configuring VPN Wi-Fi network on client system.

• Installation, WDS, DNS, DHCP, Domain users/groups

• Providing Network application support.

• Regular checking/updating all network applications

• Troubleshoot all kind of Hardware/Software issues in Win 8, Win7, Win 10 and XP SP 1-3 Professional Experience:

Worked with Aspirenxt Pvt. Ltd. Senior Technical Engineer. (7 Months) Worked as a Desktop Support Engineer in a project of INFOSYS Limited Gurugram & KPMG International DLF CYBER CITY Gurugram.

Job Profile: -

• Troubleshoot all kind of Hardware/Software issues in Vista, Win7, and XP SP 1-3

• Providing Remote support and Telephone support

• Configure and troubleshooting network printers.

• Configuring VPN Wi-Fi network on client system.

• Co-ordinate with vendors for IT assets procurements.

• Providing Network application support.

• Regular checking/updating all network applications. Worked with InformDS Technologies Pvt. Ltd from 28 Feb 2018 to 11 June 2020 Worked as a Technical Support Executive-CSS<Field>Customer Success& Support <Retail> Job Profile:

• Provide service and customer support during field visits.

• Manage all onsite technical support.

• Diagnose technical problems and determine proper solutions.

• Follow all company`s filed procedure and protocols.

• Cooperate with technical team and share information across the organization.

• Comprehend customer requirements and make appropriate recommendations/briefings.

• Build positive relationships with customers.

Personal Details:

Father’s Name : Shri Krishna Tiwari.

Mother’s Name : Late Indrawati Devi.

Date of Birth : 05/10/1988

Nationality : Indian

Marital status : Married

Declaration:

I hereby declare that all above statements made in Resume are true, complete & best to my Knowledge.

Place : Delhi

Date : (SANDEEP KUMAR TIWARI)

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