Technical Support Customer Service

ROY N. MANGONDATO

Phase IV- A Blk ** Lot ** Bulihan, Silang, Cavite

Contact number: 093********

E-mail Address: add6uv@r.postjobfree.com

PERSONAL INFORMATION

Date of Birth : September 2, 1988

Place of Birth : Tondo, Manila

Civil Status : Single

Height : 5’’6’

Weight : 165 lbs.

Father’s name : Manny Mangondato

Occupation : Entrepreneur

Mother’s Name : Belen Natulia Mangondato

Occupation : Retired Teacher

EDUCATIONAL BACKGROUND

Tertiary : Asian Institute of Maritime Studies (AIMS) Roxas, Pasay City

Course : Bachelor of Science in Marine Transportation

(Undergraduate)

Secondary : Dasmariñas National High School ( Bulihan Annex) Bulihan, Silang, Cavite

2003 – 2005

Philippine Christian University

Pala – Pala Dasmariñas City, Cavite

2001 – 2003

Primary : Bagong, Buhay, Elementary School

Bulihan, Silang, Cavite

1995 – 2001

WORK EXPERIENCE

Convergys Alabang 1

Position: BGI agent

April 15, 2013 to December 15, 2013

Job duties: My job duties include answering billing concerns, taking payments, rescheduling work orders and also some trouble shooting if necessary. IQOR Dasmariñas Cavite

Position: Customer Service Representative

January 4, 2014 to May 16, 2014

Job Duties: My duties are regarding to basic billing concerns and general inquiries, payments using refill cards and also some basic trouble shooting. Sutherland Global Services-Carmona

Position: Technical Consultant

July 4, 2014 to October 16, 2015

Job Duties: My duties are gathering customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical hardware and software issues involving the BlackBerry Device.

IBEX Global Services- Paranaque

Position: Technical Consultant

November 2, 2015 to January 24, 2016

Job Duties: Most of the time we assist our customers on getting their internet connection fixed and run smoothly. We provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.

Altisource Business Solutions Inc

Position: Associates Technical Support

January 25, 2016 to June 26, 2016

Job Duties: We handle client support request via phone, email and web. Review support cases and understand customer needs, expectations and direct them to the proper solution. Most of the time we assist customers on building their menu list, front and backend education. ATOS Information Technology Inc.

Position: Technical Helpdesk Analyst

June 27, 2016 to June 30, 2018

Job Duties: As a Technical Support/Helpdesk we are tasked with monitoring and maintaining an organization’s computer systems and network. We are responsible for diagnosing any hardware or software faults with the systems and will solve the issues over the phone. Fidelity Information Services (FIS) Global Solution Philippines Position: Technical Helpdesk Executive/Service Desk for FIS July 23, 2018 to December 23, 2018

Job Duties: Service Desk Analysts resolve incidents reported by employees and usually provide the initial point of contact with the users. During the incident management process, we work with other specialists, vendors, and technicians to resolve incidents for the users. We also create service requests for users in the Self-Service Portal, update requests, and look up the status of requests.

HCL TECHNOLOGIES PHILIPPINES INC.

Position: Service Desk Analyst

March 18, 2019 to September 18, 2019

Job Duties: Service Desk in IHG we help users in the hotel to resolve issues with their computer almost the same duties with what we do in FIS.

ECEnterprise Group Manila Inc.

Position: Technical Support Consultant

December 23, 2019 to May 29, 2020

Job Duties We are assisting our client customers in regards to software and hardware issues on their computer.

CHARACTER REFERENCE

Zack Gregorio Cristy Araneta Florence Gonzales

CSR-BGI Operations Manager Team Manager

Convergys-DTV IQOR SM Dasmarinas Sutherland Global Services 093******** 099******** 092********

Jean Jhay Barroga Jay Leviste Ardel Diaz

Trainer Team Leader IT Engineer

IBEX Global Solutions Altisource Business Solutions ATOS 090******** 091******** 099********

Cherry Mae Villarias Joel Salting Magsilang Kristhel Magno Team Leader Shift Lead Operations Manager

ATOS FIS HCL

091******** 091******** 091********

Contact this candidate