Andrew Young

**** ******* *** *****, ******* **761

PHONE (407) 432 – 8030

add6om@r.postjobfree.com

Objective:

Seeking a full time position within your departments.

Education:

**** ***encia College

(CNA) Cisco Network Associate

Orlando, Florida

1998-2002 International Academy of Design and Technology Orlando, Florida

Bachelor of Science in Computer Networking

1994 Westbury High School

Westbury, New York

Diploma

Skills:

Voip Training, Aspect, PBX/VOICE mail

FUJITSU Technology Integrated with DWDM Multiplexers

ACD, IVR's, Genesys call routing, circuits, and 800 #

Microsoft Visual Basic Programming Language.

Java Programming Language.

IBM-AS/400 System TmWin VAX application

Microsoft Windows 95 - Windows XP

Protocols Configuration. MS, Excel 2000

Microsoft Exchange 2000 Server. MS, Office 95 – 2000

Linux and Unix Operating system.

Experience:

2005 – 2017

Bright House Networks/ Spectrum Maitland, Florida

Business Solution Implementation Specialist

Perform the internal ordering process (DPOM-provisioning tool) of all installations and account changes for Voice Service

Develop and maintain a working relationship with designated CLEC staff.

Maintain the order process flow between BHN and designated CLEC provider.

Ensure the integrity of Voice Services data in the billing system and DPOM.

Monitor reports to ensure database synchronicity between billing system and DPOM.

Monitor and maintain PAC Request Form database.

Provide provisioning support for voice service, including diagnosis and resolution of DPOM related provisioning problems.

Assist/support service personnel with voice service issues and testing.

Monitor DPOM activity to ensure installation dates are consistent with customer expectations.

Communicate and escalate issues and concerns pertaining to network status to engage proper resources to provide resolution.

Maintain problem ownership & accountability.

2002 – 2005 Ticketmaster Pharr, Texas

(IVR) - INTERACTIVE VOICE RESPONSE PROGRAMMER

Responsibilities Include:

Programming and testing IVR events.

Assisting Telco and IT department with daily issues.

Assisting Event Creators, Promoters and Clients Representative with IVR related issues.

Coordinate with Managers and Supervisor for weekly IVR on-sale.

Work with RA technical staff and private vendors to resolve technical problems

Interface with TELCO services to troubleshoot problems and report outages

Upgrade software and hardware on PC’s and servers

Coordinate system maintenance plans

Ensure backup and disaster recovery plans and implemented

Maintain technical support documentation

Provide network support to Database administration or Web administration team

Report on the effectiveness of the department to departmental and corporate management.

upgrading,installing, servicing, and Maintaining data communications equipment such as routers,

CSU/DSU’s, modems, multiplexers and end-user point-of-sale

Systems such as PCs and printers.

Troubleshoot and monitor computer hardware and software.

1998 -2002 Provident Security Orlando, Florida

SECURITY OFFICER

Grounds patrol and security Inspection

Monitor Video Cameras.

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