Customer Service Representative

Troy Van Buskirk Barter

*************@*****.*** 503-***-****

Education

Occidental College, Los Angeles, CA 05/2020

Bachelor of Arts, Diplomacy and World Affairs; Minors in Spanish, Politics Special recognition for senior thesis: “Best Thesis About International Political Economy.” Work Experience

Occidental College, Los Angeles, CA 09/2017-05/2020 Help Desk Technical Assistant, Information Technology Services (ITS),

● Served as the first point of contact for customer service for faculty, staff, and students regarding ITS issues both in person and over the phone.

● Worked with a team of student technical workers, discussed specific issues with computers like broken screens, corrupted files, and out of date software, then divided this workload.

● Solved technological problems by narrowing down the possible source of a problem. Kennolyn Camps, Soquel, CA 06/2018-08/2018, 06/2019-08/2019 Camp Counselor,

● Was responsible for groups of campers between ages 5-13 in groups of approximately 15.

● Managed the daily schedule for groups, ensuring campers got to each activity on-time.

● Engaged with parents and acted as a customer service representative for the camp.

● Ensured sense of community amongst campers with songs, games, and theater. Fundación Ambiente y Recursos Naturales (FARN), Buenos Aires, Argentina 05/2019-06/2019 Intern,

● Worked in the office of a Spanish-speaking NGO and gained experience interacting with coworkers in a professional office setting.

● Improved Spanish skills significantly, communicating solely in Spanish with coworkers.

● Wrote a detailed document describing and connecting the Paris Climate Agreement Transparency Framework to the subsequent UNFCCC meeting in Katowice to inform future employees on the matter. Gained insight into how international organizations function and operate internationally.

● Gained significant experience researching and investigating information that pertained to national and international interests related to climate change.

● Read both of these international legal agreements in depth and analyzed specific clauses within each, and learned a significant amount about international agreements and legal documents as a result. A focus on details was important in this research and analysis. Skills

Language - Professional Working Spanish, including various dialects. Research - Experienced in researching various topics, both in the field and via online databases like JSTOR and Google Scholar.

Computer - Knowledgeable in: computer repairs, Mac OS, Windows, Android, IOS, Microsoft Office.

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