Customer Service Sales

*

Rumesh R

Mobile. No. +** – 884-***-****

Mail ID : ****************@*****.***

OBJECTIVE:

To be part of a peerless organization, where I can put in the best of my efforts by making use of my skills and competencies, thereby contributing to the growth of the organization and simultaneously upgrading my skills, knowledge and personality. WORK EXPERIENCE:

Bull Machines Pvt. Ltd (02 Dec 2019 March 2020)

Designation : Territory Manager

Department : North Kerala (Operation & Sales Head) Roles and Responsibilities:

Maintaining customer relationships.

Setting and meeting sales targets to increase revenue.

Finding ways to ensure efficiency of sales operations.

Kopuram Chits Private Limited (1 March 2019 - 15 July 2019 )

Designation : Branch Manager

Department : Operation & Sales Head

Roles and Responsibilities:

Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the bank’s objectives

Providing training, coaching, development and motivation for bank personnel

Developing forecasts, financial objectives and business plans 2

Sri Sarvalakshmi Chit Funds India Pvt Ltd (10

Jan 2010 – 25 Feb2019)

Designation : Branch Manager

Department : Collection & Branch In-charge

Roles and Responsibilities:

o Preparing base and allocating to Direct and Tele-calling team on daily basis o Generating the output reports from the input which allocated to agents. o Maintaining consistency month on month on good resolutions o Monitoring and Bonding the Executives and agents calls and their approach with the customers

o Interacting with FE’s regularly about quality of the pickup generated o Raising settlements and getting approvals

o Responsible for Recruiting Telecallers,as well as controlling attritions in the team. o Conducting team huddles on daily basis for Telecalling team and taking one to one review on daily basis with FOS

o Fixing targets for daily, weekly and monthly basis and implementing new strategies to achieve it.

o Identifying and implementing new process improvements leading towards incremental of collection efficiency

Professional Responsibilities:

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales

Assess local market conditions and identify current and prospective sales opportunities

Develop forecasts, financial objectives and business plans

Meet goals and metrics

Manage budget and allocate funds appropriately

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Bring out the best of branch’s personnel by providing training, coaching, development and motivation

Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

Address customer and employee satisfaction issues promptly

Adhere to high ethical standards, and comply with all regulations/applicable laws

Network to improve the presence and reputation of the branch and company

Stay abreast of competing markets and provide reports on market movement and penetration Gokulam Chit Funds IndianPvt Ltd (Dec14

th

2007– 15

th

Dec 2009)

Designation :Sr Executive

Department : Collection

Roles and Responsibilities

Responsible for day to day collection.

Handling customers queries smoothly.

Documented all collection attempts accurately and truthfully.

Successfully resolved over 80 percent of assigned collections

Achieving target on monthly basis.

EDUCATIONAL PROFILE:

Diploma in Electrical Engineering;

B. Tech

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ADDITIONAL QUALIFICATIONS:

Hardware and Software

DTP,DCI

MS Excel, Word

ACHIEVEMENTS

Awarded for High Collection

Won Best Team Player Award.

PERSONAL PROFILE

Father Name : M Rajan

Date of birth : 28-05-1987

Sex : Male

Nationality : Indian

Languages known to speak : English, Tamil, Malayalam,Kannada,Telugu Address : N/O27 GANGESH VILLA BUILDING

SANJAY NAGAR NEAR NIGHTINGALE INSTITUTE

MARAPPALAM MADUKKARAICOIBATORE-641105

DECLARATION

I, Rumesh R do hereby confirm that all the above mentioned information is true and to the best of my knowledge.

Place: Coimbatore Yours Sincerely,

Date: [Rumesh.R]

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