Customer Manager

DELIA BLANCHETTE-RUSSETT

**** * **** **, ********, AZ 85306 480-***-**** ********@***.***

PROFESSIONAL SUMMARY

Hardworking Team Lead offering a background enforcing policies and developing standard operations procedures. Engaging and pleasant personality with the ability to monitor work quality, provide excellent training and maintain a clean, safe work environment. SKILLS

• Staff management

• Project management

• Compliance

• Insurance policy review

• Customer-oriented

• Creative problem solver

WORK HISTORY

Team Lead, 03/2017 to 12/2019

Avesis Incorporated – Phoenix, AZ

• Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Assure strict adherence to corporate guidelines and metrics.

• Provide instruction, coaching and motivation to all employees during the shift.

• Gather sensitive information to update customer profiles and help with the appeals process.

• Create SOP manuals

• Trained and led talented teams to surpass objectives. Habilitation & Respite Provider, 06/2015 to 04/2019 Arizona Autism United – Phoenix, Arizona

• Work directly with children to accomplish goals that include life skills and socially adaptive behavior

• Update patient family members on condition and progress as necessary

• Participate in patient recreation and therapy activities

• Uphold patient safety standards in all tasks and activities. Paraprofessional / Events Coordinator, 02/2015 to 03/2017 Desert Heights Charter School – Glendale, Arizona

• Work with students to accommodate special academic needs, facilitate assignment completion

• Communicate with teachers, physical therapists, speech therapists, occupational therapists to evaluate and meet student needs and requirements

• Collaborate with co-workers to implement new educational and enrichment activities

• Monitor student attendance and academic performance

• Organize school events (Daddy daughter dance, Veteran's Day recognition, ect.) -

• Coordinate volunteers

• Work within tight budgetary constraints.

School Lunch Liaison / Food Distribution Route Manager, 09/2013 to 02/2015 Nutrition One – Peoria, Arizona

• Managed meal distribution to schools in accordance with federal guidelines.

• Ensured adherence to OSHA guidelines and laws pertaining to food handling and preparation.

• Promptly reported quantity of meals served to ensure accurate reporting for federal records and compensation to Nutrition One.

• Coordinated with school officials for efficient operations in regard to lunch modules.

• Loaded delivery trucks with proper amounts of food for specific routes.

• Ensured timely delivery of food to 3-4 schools/organizations with a 2 hour time period. EDUCATION

High School Diploma: 1986

Greenwich Junior-Senior High School - Greenwich, NY

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