Customer Service Manager

Annabelle Reyes Phone: 818-***-**** Email: *******************@*****.***

EDUCATION

University of California, Los Angeles — B.A. in English September 2016–June 2020, Class of 2020

● Major GPA: 3.906, Overall GPA 3.639

● Departmental Honors

● Member of the Dean’s Honors List

Oaks Christian High School — Class of 2016

● GPA 4.3

● Headmaster’s List

● English Department Award for AP Literature

● National Honors Society

EXPERIENCE

The Writer’s Block, LA City College — Embedded Tutor February 2020 – Present

● As an embedded tutor, I acted in a TA-like capacity for an English 101 course at LACC; I provided specialized writing tutoring based on the course and coordinated with the professor in order to be the best resource for her students

● I also held one-on-one tutoring appointments with a wide range of students from various areas of study, helping them with essay writing, brainstorming, MLA and APA formatting, and more

● Conducted online tutoring appointments due to COVID-19

● Reference: Brian, ************@*************.*** Hilltop Shop, UCLA — Customer Service Supervisor

April 2018 – February 2020

● Contributed to both opening and closing procedures

● Interacted with vendors; checked in and ordered merchandise

● Supervised fellow employees, assigned tasks to promote an efficient work environment

● Expected to stand in for manager when she was not present at the store

● Participated in interviewing, hiring, and training new employees

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